NeoPackage FAQ | Sitejabber

Question:

Discount of $20 was given to me last year, not to compensate present shortcomings! thanks for that but present incompetence is simply terrible Discount of $20 was given to me last year, not to compensate present shortcomings! thanks for that but present incompetence is simply terrible

Answer:

Hello, we did everything you asked for. Solve everything with your package, gave you the discount, promptly answered to all your emails etc. You shipped your package with USPS Priority Mail, its not the fastest shipping method like for example DHL. We did everything correct, sorry that I must say this, but you are complaining for every single part of our business and we don't understand why. If you are not satisfied, please, feel free to use another forwarder next time. We really don't understand what is going on and as I wrote above, we are communicating with you, we shipped your packages as you requested, gave you a discount, we really have no idea what else we should to do. Thanks for understanding. Have a nice day. Tomas - Customer service agent

By Tomas P., over a year old

Question:

I won't keep quiet after what i endured, don't advertise if you can't provide a service. guys stay away, better use usgobuy or shippingstorm. I won't keep quiet after what i endured, don't advertise if you can't provide a service. guys stay away, better use usgobuy or shippingstorm.

Answer:

Hello, we did everything you asked for. Solve everything with your package, gave you the discount, promptly answered to all your emails etc. You shipped your package with USPS Priority Mail, its not the fastest shipping method like for example DHL. We did everything correct, sorry that I must say this, but you are complaining for every single part of our business and we don't understand why. If you are not satisfied, please, feel free to use another forwarder next time. We really don't understand what is going on and as I wrote above, we are communicating with you, we shipped your packages as you requested, gave you a discount, we really have no idea what else we should to do. Thanks for understanding. Have a nice day. Tomas - Customer service agent

By Tomas P., over a year old

Question:

Lies only lies, package delivered at warehouse 04/04/18, not weekend as they say! shipped out 18/04/18, i have proof to show they are useless Lies only lies, package delivered at warehouse 04/04/18, not weekend as they say! shipped out 18/04/18, i have proof to show they are useless

Answer:

Hello, we did everything you asked for. Solve everything with your package, gave you the discount, promptly answered to all your emails etc. You shipped your package with USPS Priority Mail, its not the fastest shipping method like for example DHL. We did everything correct, sorry that I must say this, but you are complaining for every single part of our business and we don't understand why. If you are not satisfied, please, feel free to use another forwarder next time. We really don't understand what is going on and as I wrote above, we are communicating with you, we shipped your packages as you requested, gave you a discount, we really have no idea what else we should to do. Thanks for understanding. Have a nice day. Tomas - Customer service agent

By Tomas P., over a year old

Question:

Kindly cancel my account, i've had enough in one consignment only, can't deal with amateurs anymore

Question:

Amazon wrote the address which you supplied, no fault of mine, despite many emails/messages you didn't reply, you replied after 4 days Amazon wrote the address which you supplied, no fault of mine, despite many emails/messages you didn't reply, you replied after 4 days

Answer:

Dear Satyam, we didnt respond during the weekend. Our business days are monday thru friday. Today is monday, you got an answer to all your emails, also you have ready your package for mail out as you requested, also you got 20$ discount. We dont know what more we can do for you. We are doing our best. If you need any help, answer to the email which we sent you. Thanks for understanding. Tomas

By Tomas P., over a year old

NeoPackage Questions & Answers

Discount of $20 was given to me last year, not to compensate present shortcomings! thanks for that but present incompetence is simply terrible Discount of $20 was given to me last year, not to compensate present shortcomings! thanks for that but present incompetence is simply terrible

I won't keep quiet after what i endured, don't advertise if you can't provide a service. guys stay away, better use usgobuy or shippingstorm. I won't keep quiet after what i endured, don't advertise if you can't provide a service. guys stay away, better use usgobuy or shippingstorm.

Lies only lies, package delivered at warehouse 04/04/18, not weekend as they say! shipped out 18/04/18, i have proof to show they are useless Lies only lies, package delivered at warehouse 04/04/18, not weekend as they say! shipped out 18/04/18, i have proof to show they are useless

Kindly cancel my account, i've had enough in one consignment only, can't deal with amateurs anymore

Amazon wrote the address which you supplied, no fault of mine, despite many emails/messages you didn't reply, you replied after 4 days Amazon wrote the address which you supplied, no fault of mine, despite many emails/messages you didn't reply, you replied after 4 days

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