Needen Canada

I purchased 60 articles of clothing from this company, they did ship them in a timely manner however they didn't input the correct shipping address onto the package so the items were returned. *I gave them the correct address* In a effort to reach out to ask what was going on I got no response to any email I sent. Therefore resulting in submitting a dispute with my credit card company, very inconvenient considering I needed the clothing for a fundraiser campaign for a certain date. Do not shop with this company. You might run the risk of not receiving your items and wasting a lot of your time.

I received a very prompt reply to an email I sent and although my request could not be accommodated, only because of such quick shipping after my order was placed, Ross was sympathetic, courteous and kind and sent me a discount code for a future order. I wish there were more customer service reps like Ross.

I enjoy using needen as their customer service representatives are quick, diligent, and thorough. I have reached out for many areas of help; order tracking, product returns, and how to use discount codes and they have been helpful in every way.

I placed an order over 12 days ago... the order said "3-4 day shipping delay," I assume business days, so I called customer service by day 6 business day, asking why it's not shipped and was told they'd look into it... still the order is pending, no response from them, and I have unhappy clients now. Never again will I order with them absolutely brutal. Waaaay better wholesale business and prices elsewhere.

I recently places my very first order for Hoodies to be used for promotional wear and the shipping turned a simple task of delivering a package to ones front door to almost having to drive 30 mins to go pick up at the couriers front door. A quick email to Adeil achieved great results, now instead of a one time customer, i will be making future purchases. Thanks Adeil, you Rock!

Customer service person (Ross) as been very helpful and was able to promptly respond to my inquiry. Polite, efficient and courteous. Thank you
Keep up the good work!