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How would you rate NatWest Bank?
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GB
4 reviews
0 helpful votes
Follow I H.
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I have had £40 stolen from my account which was somehow related to a games console games voucher on eBay which I did not purchase and for which I received absolutely nothing and I have no use for as I have never owned a games console. The NatWest recognised that this was some sort of fraud and stopped the payment! Then almost exactly one month later (27th February 2025) I happened to notice that the £40 payment was taken from my account! I have tried again and again to get this sorted but the NatWest have still not refunded this to me.

Date of experience: February 28, 2025
GB
1 review
0 helpful votes
Follow Rev G.
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Nat West. Their switching service is awful. 3 to 4 weeks of my time I'll never get back. Avoid at all costs.
Dire & woeful.

Date of experience: May 14, 2025
Spain
1 review
0 helpful votes
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SCAM ALERT
May 14, 2025

Everything appeared to be going well when I was employed by this company until they refused to honor my withdrawal. In case you're in a similar circumstance, I suggest looking up *** T-O. R-R; (-E/C)_I-T-**C0(M)****. On Google. They facilitated my reimbursement.

Date of experience: February 24, 2025
Poland
7 reviews
0 helpful votes
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NatWest Bank is a scam
October 11, 2024

I firmly alert against drawing in with NatWest Bank, as my experience proposes they work as a trick organization. Be careful about any contribution, as it might bring about monetary misfortune and negative outcomes.

I've gotten my cash back and that was just way I could go about it. I found support from. (I Involved THEIR Site URL AS MY Showcase NAME AND PROFILE PICTURE ON THIS Audit INCASE YOU Want Assistance AND Believe Should Connect with THEM).

Note: I did this on account of the severe arrangement here and truly I simply need to help whatever number individuals as would be prudent to get their cash back.

Date of experience: October 11, 2024
Italy
1 review
0 helpful votes
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I have been a customer for more than 30 years. I live in Paris.
Been trying to close 2 accounts since Sept. 2021. Contacted many times Customer Service but they sent me automatically 8 times the same transfer form without answering my letters.
I spent 2 hours explaining a clark in a London branch and was told the transfer would take no longer than a week.
Two week s later I received an email telling me that the transfer could not be done before January 2024 because I had not required it on time! Since September 2021!

Date of experience: May 2, 2023
Germany
1 review
0 helpful votes
Follow Artur J.
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While working with this company, everything seemed fine until they didn't want to honor my withdrawal. If you're facing a similar situation, I recommend searching for Sᴜᴘʀᴇᴍᴇ ᴀssᴇᴛs ʀᴇᴄᴏᴠᴇʀʏ. On Google. They helped me get a refund.

Date of experience: September 16, 2023
GB
8 reviews
1 helpful vote
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Misled on phone
September 22, 2023

Don't think Power of Attorney will get your relative a fixed savings account even with telephone banking. They are deliberately delaying things and it takes two weeks to apply for Internet Banking as the second stage even with a choice of mobile number or card reader, they send out an unwanted card reader which takes days to arrive. They are quite happy for my relative not to get any interest at all and are overly suspicious of everything leading to no positive results. Disgusting.

Date of experience: September 22, 2023
Romania
1 review
0 helpful votes
Follow Quadtin R.
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Avoid doing business with this company. I made the mistake of investing money with them under the impression that I could withdraw my funds at any time. However, when I attempted to make a withdrawal, I encountered difficulties. They claimed to be assisting me by recording my screen, but ultimately, I was unable to retrieve my money. Until I contacted G-al[way[re-lian-ce and they retrieve all my funds without remaining a penny./

Date of experience: March 25, 2024
Cyprus
4 reviews
2 helpful votes
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Does the job
November 16, 2019

I refused to switch from natwest as they do the job and even when I get problems they fix them.
Maybe, they are not good but they have treated me well for over 10 years... nothing else to add.

Date of experience: November 15, 2019
GB
1 review
0 helpful votes
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Joke of a bank
February 22, 2024

If there is -1000% for a bank customer service probably this bank will get the score. One of the worst experiences that I ever had dealing with a bank. They are just a joke. "The bank would not give you a reason to cancel my account", this was repeated in the call over 6 to 7 times. I have been with the bank since 2010 and this is the way they treat a loyal customer. I have been transferred 4 times in a call to find the correct department. Just a joke of a bank where the customer support team is abysmal. Why do you operate as a bank when you are closing our accounts without any valid reason? I have money in your bank. Very disappointed and will never come to this bank. Thank god did not have a credit card with them, just imagine how they will operate when they give out credit to people. Joke of a bank that does not have any value on real customers. I think the Bank of England has to look into this joke of a bank that behaves like this to its customers. Very frustrated with this customer service which made me write this bloody essay on how bad this bank is. Very very disappointed and frustrated with Northwest Bank. God save you from disaster and hope they learn the lesson. I have been told now that I have to wait for 60 days to get my money transferred to another account. There is no one to respond to my calls at Natwest.

Date of experience: February 22, 2024
GB
4 reviews
11 helpful votes
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BANK TRANSFERS
April 9, 2018

HAVE BEEN A NATWEST CUSTOMER FOR SOME YEARS BUT NOW WE DO NOT GET ON. NATWEST ARE INSISTING THAT BANK TRANSFERS ARE NOT CARD PAYMENTS WHICH ARE COVERED BY THE BANK FOR FRAUD REPAYMENTS.SO FAR I HAVE OVER £600 IN FRAUD PAYMENTS WHICH NATWEST WILL NOT HONOR BECAUSE THEY INSIST THEY NOT CARD PAYMENTS. I HAVE TOLD THEM WHAT OTHER BANKS WORLD WIDE SAY AND HAVE DO FOR ME. THAT IT IS NOT POSSIBLE TO MAKE A BANK TRANSFER WITHOUT THE USE OF YOUR BANKING CARD. BARCLAYS REPAID ME £420 WHERE NATWEST REFUSED TO DO ANYTHING ABOUT IT.THE BANK OF AMERICA SAID A PAYMENT I MADE TO THEM IS COVERED AS A FRAUD CARD PAYMENT AGAIN NATWEST REFUSED TO CONTACT THE BANK OF AMERICA TO COLLECT MY MONEY A SUM OF £520.SO FAR NATWEST HAVE £600 OF MY MONEY AND ARE REFUSING TO ANSWER NOW EVEN THEIR HEAD OFFICE IS TELLING LIES..

Date of experience: April 9, 2018
GB
10 reviews
8 helpful votes
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Great bank good customer service and the only bank open on Saturday within the uk

Date of experience: January 9, 2012

Overview

NatWest Bank has a rating of 1.3 stars from 14 reviews, indicating that most customers are generally dissatisfied with their purchases. NatWest Bank ranks 190th among Banking sites.

service
5
value
4
shipping
1
returns
1
quality
4