I have been a customer for more than 30 years. I live in Paris.
Been trying to close 2 accounts since Sept. 2021. Contacted many times Customer Service but they sent me automatically 8 times the same transfer form without answering my letters.
I spent 2 hours explaining a clark in a London branch and was told the transfer would take no longer than a week.
Two week s later I received an email telling me that the transfer could not be done before January 2024 because I had not required it on time! Since September 2021!