Purchased this online after unable to find something locally. Arrived fast and is growing beautifully.
Nice tree that looks healthy. Arrived fast and prompt. The tree has been transplanted for a month now and doing good.
Ordered a Lambert Cherry tree on 5/4/23. Delivery was delayed several weeks. Upon inquiry, customer service informed me that delivery was delayed because they were waiting on trees to become more established prior to shipment. Tree finally arrived on 6/6/23 in very poor condition. Leaves were completely wilted on arrival. It was potted in very course, poorly moisture retentive media. Cursory exploration of roots revealed poor development. Customer service was contacted again reporting the poor condition of the tree on arrival. I was advised to water the tree by immersing the pot in a bucket water. This resulted in limited improvement of the wilted leaves, but severe wilting recurred within 24 hours. Contacted customer service again and was advised to continue daily immersion watering. When I expressed concern about the longterm viability of the tree, customer service advised it was guaranteed for a year. Thus began many weeks of intensive care involving daily watering with limited improvement. I maintained contact with customer service throughout this period. Eventually, I repotted the tree into a more moisture retentive media. During repotting, it was clear how little healthy root mass the tree actually had. Repotting helped significantly, but it was mid to late July before the tree was healthy enough and able to maintain reasonable enough leaf turgor between waterings that it could be planted in the orchard. Ongoing extra care and watering throughout the growing season produced no visible new growth. Due to its poor condition on arrival and inability to sufficiently establish itself over the summer, the tree died over the winter. I planted a dozen other fruit trees which were healthy on arrival (from other sources) last spring in the same orchard and all are thriving. Upon contacting Nature Hills this spring to report the loss, despite well-documented issues from the start, they are now refusing to reimburse my purchase. They will only offer a 50% credit towards purchase of a new tree and I would have to pay for shipping. Even worse, they don't even have Lambert cherries in stock this season. I've already replaced the Lambert cherry from another nursery and it was half the cost I paid Nature Hills last spring anyway. I have never purchased trees from any other professional organization that didn't replace or refund my purchase immediately upon notification when there was a problem on delivery. Heed this warning and buy elsewhere! Deceitful customer service and warranty policies.
The plants were received healthy, promptly. Since I received them they have grown and are thriving. I am excited to see them bloom this fall!
My trees arrived in excellent condition and super healthy. They were packed with care and one of the plum trees had one little plum on it (so cute!)
It is my first order from them. It is better then another nursery. Tree is was in great shape and roots were wet s it suppose to be.
Kudos to Nature Hills Nursery for innovative work in cross-pollination. The Chinese Wisteria Tree form is the perfect addition to my garden.
The tree was dead on arrival... They took no responsibility for it! Even though it took over a week to arrive they refused to replace or refund.
Fast delivery of health plants. Plants were well packaged and arrived in a very health condition. Excellent plant selection.
Turned up shipped well and still damp. Good size and in good condition. Would buy from them again 100%
I called with questions and they were very helpful. The tree I ordered was delivered and in excellent condition.
My lilac bush and butterfly weed arrived promptly and in good shape. The lilac is planted in front of my patio. I'd order from them again.
I have not yet received my plants. There excuse Texas is too hot too hot to ship right now. I am not happy with this nursery
I was very happy with the delivery, packaging was very nice in order to prevent damage to tree - planted a month ago and happy so far
The plants have always been a great size and healthy. They have always shipped quickly. I feel like I get good value for the money.
My plants were delivered on time and the plants were in great condition. I would buy more plants from them
This tree came FedEx, and it was a beautiful tree about six feet tall, well packaged, very pleased with this tree and company
Overview
Nature Hills Nursery has a rating of 2.3 stars from 314 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nature Hills Nursery most frequently mention customer service, credit card and personal information. Nature Hills Nursery ranks 5th among Plants sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Heather - The item you ordered stated "Ships in May 2023 (weather permitting)" on our site and on your confirmation when you ordered it on 5/4/23. It was pulled for shipping on 5/30/23 and quality inspected. It was picked up by FedEx on 6/1/23 and delivered on 6/6/23. You emailed on 6/6/23 when it arrived with concerns about some loose dirt and wilting. We advised via email on the next day 6/7/23 to soak the plant and then plant/install is soon after a good soaking. 8 days later on 6/15/23 you reached out stating it still had not been planted because the area you wanted to plant it in only gets watered 1x a week (which is not enough for newly installed plants of any kind). That same day we advised that the plant would require (as all transplants do) regular moisture monitoring as it acclimates. We urged to have it planted. The next time we heard from you was on 4/1/24 (which was 291 days later) stating the plant was dead. We asked for a viability test to be done, you provided and we explained today, 4/3 your standard warranty options (as you had elected not to get extended coverage). This plant should have been soaked well upon receipt, planted as soon as possible and regularly monitored for soil moisture and watered as needed when soil was dry. Leaving it in the pot to dry out day after day is not recommended and why we won't simply reship a free item. The soil medium intentionally does not retain water for long periods of time due to plants getting root rot if left in watery soils too long. With proper care/feeding this plant should have performed nicely. Thank you.