• Nato Smart Mounts

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Overview

Nato Smart Mounts has a rating of 2.57 stars from 21 reviews, indicating that most customers are generally dissatisfied with their purchases. Nato Smart Mounts ranks 103rd among Mobile Accessories sites.

How would you rate Nato Smart Mounts?
Top Positive Review

“Youtube.com”

Amina F.
9/20/19

Youtube is a good place to everything to search.we search everything about study lectures everything which we need in the youtube

Top Critical Review

“4th One - And BROKEN in the same place”

Robert P.
4/3/19

Not sure why BUT it is my 4th one that has broken and in the same exact place. I do have to say they have replaced everytime for free BUT what a pain. The call. Then the email. Then the proof. Then it happens again in 3-4 months. Customer Service at NATO told me in Dec 2018 that they are having stronger ones manufactured. Lets hope. But again product has been a piece of crap HOWEVER Customer Service has ALWAYS replaced

Reviews (21)

Rating

Timeframe

Other

Thumbnail of user robertp949
1 review
4 helpful votes
April 3rd, 2019

Not sure why BUT it is my 4th one that has broken and in the same exact place. I do have to say they have replaced everytime for free BUT what a pain. The call. Then the email. Then the proof. Then it happens again in 3-4 months. Customer Service at NATO told me in Dec 2018 that they are having stronger ones manufactured. Lets hope. But again product has been a piece of crap HOWEVER Customer Service has ALWAYS replaced

Thumbnail of user barbarao35
Barbara O.
3 reviews
1 helpful vote
November 22nd, 2016

I can see messages pop up on my phone and change my music without ever taking my eyes off the road. Great price too. Love it. I ordered one for my teenage daughter and my mother as well.

Thumbnail of user chandral3
1 review
2 helpful votes
May 11th, 2018

I have bought tons of them and given bunches away But the one in my kitchen broke off behind the ball joint. I guess that is a common problem and I should have had it happen sooner. I've had it for about 8 months or so and have really enjoyed it, but now I'm really frustrated. Someone said they used a dowel and glued it back on and it works great. I'll have to try that next.

Thumbnail of user aminaf4
5 reviews
2 helpful votes
September 20th, 2019

Youtube is a good place to everything to search.we search everything about study lectures everything which we need in the youtube

Thumbnail of user margaretf82
1 review
6 helpful votes
May 27th, 2018

They seem like a great product at first but they do not stand up to use. I had 3 that all broke in the same place, right on the stem near the ball, within a few days of being in my vehicle! When I contacted customer support, they asked for pictures which I immediately sent. It has been 9 months and no replacement or refund! Now I had another one break and they say I am out of the 90 day warranty period! It would be a great product if they were well made, but they are not. Don't waste your money!

Thumbnail of user jimh207
1 review
1 helpful vote
November 23rd, 2017

The only problem I have found with this mount is the screw for the magnet comes loose and the magnet falls off. If you screw it in and glue the screw, it should last forever. I have them in all my vehicles.

Thumbnail of user scottc137
1 review
4 helpful votes
July 23rd, 2017

The Nano Mount does a great job keeping my cell phone in place, not so much my GPS device. The adhesive pulls right off of the device, making it useless in the car. Which is too bad, since that is the main reason why I ordered the Nano Mount, to replace the previous mount that I was using for the GPS.

Thumbnail of user zechariahm1
1 review
3 helpful votes
April 27th, 2019

Purchased the product and never ever received it, called twice, With 3 weeks in between each call and they keep saying it's coming and it doesn't. This company will go bankrupt and If they don't they should have.
Thankfully I only spent $40 but I won't ever see my product.

Thumbnail of user chrisb459
1 review
3 helpful votes
January 17th, 2018

The mounts would not stick to my dashboard. I received a RMA but Natomount refused to issue a refund or worse, even to accept the returned package. 4 months after I sent the package it was returned with a sticker saying 'unclaimed, unable to forward'. The customer service is just awful. The reviews for about 1/2 the people that buy the mounts are unfavorable and now having to deal with 'customer service' people I can understand why.

Thumbnail of user montem23
1 review
4 helpful votes
August 22nd, 2017

Good concept, poor design. Bought 3 and arm breaks off below ball after after 3 months. Warranty out. Would think they would last/built differently for strength. Called company they told me to purchase replacement parts. Would not buy again. Buyer beware. I drilled a hole where it broke, added a small dowl, glued it well. Now works great

Thumbnail of user davidp381
1 review
4 helpful votes
September 8th, 2017

I received a limited warranty with the NatoMount that I purchased. It warrants the product for one year. My NatoMount lasted about eight months and then broke at the stem. It seems to be a common problem. I would not (will not) buy again.

Thumbnail of user jamesh563
2 reviews
5 helpful votes
March 26th, 2018

I purchased 5 of these to get the price break. Gave one to a friend, put one in my car, and one in my RV, gave one to my daughter. The one in my car: The magnet part came off, I couldn't find any screw, and had to Gorilla Glue it back on. My friend's: Same problem. My RV: Held for about a month then would fall every time I hit a bump. Had to move magnet to outside of thin case and worked better. Then the stem broke to where it can't be fixed. My daughter's: Hasn't used hers yet. The extra: Probably be thrown in the trash.

Sent Customer Support a message and a picture. Reply was if it is inside the 90 days, they will replace. If outside, I can buy replacement parts. Told her if I had known it would only last 90 days I wouldn't have bought it. Her reply was that hers has worked for over 2 years. Like I care? Maybe they made them better when they weren't making so many and quality fell of the table when they started selling more?

They obviously don't stand behind their product.

Thumbnail of user vincep12
3 reviews
10 helpful votes
July 3rd, 2017

I purchased these and I was very disappointed, the adhesive on these is very cheap and kept falling off, it didnt even get very hot and it fell off over and over. When it did stick the magnets didnt hold well either. I returned these, I ended up buying from Magna Mounts (www.magnamounts.com) pretty much the same but made better, great adhesive and the magnets seems stronger as well.

Thumbnail of user robertb541
2 reviews
3 helpful votes
November 26th, 2017

Well, thats for sure. Wouldn't hold my cell phone at all! Slide right off the magnet. Bought ten to get the best price. Now what to do with them? Great idea, bigger magnet and made to hold the phone when driving. Bumps hell.

Thumbnail of user adamh106
Adam H.
1 review
3 helpful votes
November 16th, 2016

Once you find the best place to attach it in your car, you have a very handy place for your phone. Holds strong yet is easy to take phone off and on. I attached metal plate to inside of iPhone case and it works great. My phone is an IPhone 6 plus.

Thumbnail of user dorothyk16
Dorothy K.
2 reviews
3 helpful votes
September 11th, 2016

I love this product. It is the only phone cradle that works perfectly every time. The suction cup ones don't compare to this at all. No suction cup marks all over the windshield, and it stays put.

Thumbnail of user darrenp46
1 review
3 helpful votes
September 14th, 2018

Sure these seemed great when I had originally purchased my 4 pack for the family. Initially, they worked as designed but as time wore on the screws in the base of the magnet rattle loose and the magnet base splits in two and the little black tiny screw is lost in vehicle forever. I was down to two working mounts and we were in the middle of a large move when the one in my truck broke. I missed the warranty deadline by 28 days and all they said was you should have told us sooner. Really? Don't waste your time and don't waste your money. These are garbage.

Thumbnail of user steveny11
Steven Y.
4 reviews
2 helpful votes
August 19th, 2016

Love this !!!! Finally something that works. I bought one that connected to the air vents and it kept slipping off. This was affordable and works perfectly. Highly recommend this.

Thumbnail of user nancys220
Nancy S.
9 reviews
3 helpful votes
May 4th, 2017

I heart this product. It is the only phone cradle that works perfectly every time. The suction cup ones don't compare to this at all. No suction cup marks all over the windshield, and it stays put. I may by one for everyone in my family at christmas time.

Thumbnail of user jasond313
1 review
5 helpful votes
June 22nd, 2019

Good product but some features are very complicated. I have watched the tutorial of the product features to learn so I can use completely of this.

Thumbnail of user carls94
1 review
8 helpful votes
July 30th, 2017

I bought these for myself and my daughters. My mount failed, broke behind the ball mount. It happened after 90 days (of course) so they would not warranty it. It is so thin, you have to wonder if it is a designed weak point so they can sell more...

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About the business

The ultimate car mount for your favorite phone, tablet, device. Don't block AC vents and dont worry about bulky cases. Buy today, shipped today!

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