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National Car Rental Reviews Summary
National Car Rental has a rating of 4.6 stars from 383 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with National Car Rental most frequently mention customer service, great experience and friendly staff.
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Easy pick up and drop off. Rental cars close to the terminal. Emerald Aisle gives lots of choices for vehicle type
Thank you, Dale, for your positive feedback. We’re glad to hear you appreciated the convenience of our pick-up and drop-off process and the variety in the Emerald Aisle. Your experience matters to us. - Lisa
Smooth and quick pick up and drop off with nice representatives.
Thank you for your kind words, Brian. We're glad to hear you had a smooth experience with our team. Your feedback is appreciated. - Lisa
Service is always good at the Austin Airport location. I'm just recognizing that the cars at the Austin airport executive aisle are below the level at other airports I've been to or coworkers go to. There used to be well appointed Ford Explorers (or even Edges), Audi Q5s, pickup trucks, Grand Cherokees and even some BMWs occasionally in the Executive Aisle. Now it's Chevy Equinoxes, Malibus and Ford Escapes. I'll typically get much better vehicles at other locations.
Hi Dieter, thanks for your feedback on our Austin Airport location. We appreciate your loyalty and understand your concerns regarding the vehicle selection. We're continually working to enhance our offerings and your insights are valuable. - Lisa
I have been with NCR for more than 20 years.
Talk about being #1... clearly the best.
Hi Arenza, thank you for your loyalty and for sharing your positive feedback. We're proud to have you with us for over two decades.- Lisa
National has never disappointed. Only rental company I would use, work or personal.
Thank you for your kind words, John. We're glad to hear that you've consistently had a positive experience with us. Your loyalty means a lot, and we look forward to continuing to meet your rental needs. - Lisa
Hassle free rent and return. No waiting, great agents and clean cars.
Thank you for your fantastic feedback. Your satisfaction is our priority, and we looking forward to seeing you again. - Lisa
Above and beyond customer service. I arrived 4 hours late thanks to american Airlines. I was helped and even given an upgrade and a choice of multiple vehicles.
Thanks for sharing your experience, Larry. We're glad to hear our team was able to assist you and provide an upgrade. We hope to see you again. - Lisa
Everyone was very nice and professional. I got my car in and out of the Miami airport without a hitch.
Thank you for your kind words, Richard. We're glad to hear our team provided you with a smooth experience at Miami Airport. Your satisfaction is our priority, and we hope to see you again. - Lisa
The people who work for National are wonderful! So friendly, so professional.
Thank you, Bill, for your kind words. We're thrilled to hear that our team's friendliness and professionalism made a positive impression. - Lisa
National's systems (web site, electronic communications, data link to vehicles) seems to be well thought out. The Emerald Aisle process to grab the car worked perfectly. I hardly had to interact with humans, but the team members that checked me out and in were both super.
Thank you for your detailed feedback, David. We're glad to hear our systems and processes met your expectations. We hope to see you again. - Lisa
Fast, friendly, and smooth. Everyone was very friendly and helpful.
My truck had broken down and I needed to rent a vehicle, which is never a fun thing to have to go through. When I tried calling other rental companies they gave me little to no help in accommodating my needs for a vehicle that would work for me and my family. When I came in to rent a vehicle Nate The Great was very helpful and friendly! Made the process very easy and showed me all of my options. When I brought the vehicle back, Greg greeted me with a smile and again made the return process incredibly easy! Great experience and will definitely use National again!
Hi Paul, thank you for sharing your experience. We're glad Nate and Greg could make your rental process smooth and enjoyable. We look forward to serving you again in the future. - Lisa
Everything from pick up to return was easy. Staff was pleasant and helpful.
Michael, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Easy, efficient, friendly and competent service. Also, this has to be longer, so I'll mention that the service is easy, efficient, friendly and competent.
Thank you for your fantastic feedback, Gerard! We're thrilled to hear that our service met your expectations. We strive to provide easy and friendly experiences for all our customers. Your support means a lot to us! - Isabella
Great luxury car selection and extremely friendly and competent staff. National is definitely the top of the rental car food chain.
G, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Enjoy my experience every time I rent a vehicle. Cars are always clean.
Hi Aniva, thank you for your kind words. We're thrilled to hear you've enjoyed your rental experiences and appreciate the cleanliness of our vehicles. Your satisfaction is our priority. We look forward to seeing you again. - Lisa
Great service! People are friendly. Picking up the car was quick and easy.
Thank you for your kind words, Edwin. We're thrilled to hear you had a great experience. - Lisa
Fabulous rental experience at JAN airport. The staff was very nice, helpful, and friendly. They accommodated in every way possible and provided SUPERB customer service.
Thank you, Rebecca, for your kind words about our team at JAN Airport. We're thrilled to hear you had a fabulous experience and appreciate your recognition of our customer service. - Lisa
The vehicle smelled like smoke. It was horrible. I called to complain but the person I called didn't seem to care.
Hi Rosine. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words. We're glad to hear you had a great experience and that our team made a positive impression. - Lisa