Naio has a consumer rating of 4.09 stars from 11 reviews indicating that most consumers are generally satisfied with their purchases. Naio also ranks 19th among Nails sites. The most common issues with Naio are around customer service, which is not as good as expected by some customers.
I literally could go on and on all day about how amazing these products are. Naio Nails is UK based, and I am in the US, so when I placed my first ever order with them, I actually expected shipping to take a couple weeks. NO! From the time I placed my order to the time it arrived on my doorstep was FIVE DAYS! Amazing! I am a "hobby" nail tech (I went to school for nail Tech but was unable to go for my license due to family issues) and used to buy my acrylic products from Sally's beauty supply. I will NEVER buy acrylic products from Sally's again! Naio products are SO much better quality! With the store brands, I always had issues with lifting within DAYS of application, no matter what I did. I thought I was the problem, until I used Naio Nails max Adhesion monomer with their soft beige acrylic powder. I'm on week 3 of a beautiful set of nails that have not lifted even a hair's worth! Soft beige is my absolute favorite color now, it will forever be my most common base color. Everything was carefully HAND packaged and wrapped for protection during shipping. I had no problems with breaking or leaking except for a very very small amount of clear acrylic powder, but it was wrapped separately (all items were) so it didn't get all over everything else and cleaned up easily. Using the acrylic powder and monomer was like a dream. It was very silky and easy to work with. I one thousand percent will be ordering from them again! This was literally the best experience I have had with any online order I have ever placed.See positive reviews
I finally decided to make a purchase from this company after watching their YouTube channel for months. Although I only purchase a little under $10 (USD) worth of product, I ordered anyway with the $20 international shipping charge. I was very excited to get my package in only 5 days. I opened the very well packaged items, only to find the bottle on Acid Free Primer was completely empty. Nothing had leaked - it was a bottle that had never had anything in it. I took pics and sent an email to customer service. I did receive a response the next day - with an offer of a discount on a future purchase. I told them I just wanted what I ordered sent to me. I was then told that it was not an option - only a refund or discount because of the price of the item. It is not my fault they sent an empty, unused bottle and they should correct their mistake. Not my problem that it would cost them to ship it... I asked for a refund and have now vowed to NEVER do business with this company again. **I ordered the Acid Free Primer ONLY because they were out of stock on the regular primer, which is what I wanted.See critical reviews
Naio Nails - Open to Trade and Public, Acrylic Liquid & Powder, Coloured Acrylics, Gel Polish & Nail Art. Next Day Delivery. 76,000+ Facebook likes
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