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The company demonstrates a mix of strengths and weaknesses in its reputation and customer service approach. Customers appreciate the useful tips and product recommendations for nail care, indicating a level of satisfaction with the content provided. However, significant concerns arise regarding the responsiveness and reliability of customer support, with reports of delayed responses and inadequate follow-up on inquiries. This has led some customers to seek alternative advice elsewhere, suggesting a need for improvement in communication and service efficiency. Overall, while the company offers valuable insights, its customer service shortcomings may hinder overall satisfaction.
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Don't misunderstand me. There are some useful hints and suggestions for anybody who wants to have nails that are attractive and healthy.
There are a few product recommendations that are right on the edge of commercialism, so I would bear that in mind.
There are pages of questions that appear to be made by ordinary people about problems to do with nails. My wife was fairly impressed, and having one concern about her own nails decided to "Ask Ana" about it. That's what she did, and even sent a photo of the nails to show what she was concerned about.
The question was replied to within 24 hours, but only to say that because Ana has a lot of questions it might take "some time" to get a response.
Well, she waited for three weeks and decided to go to a nail tech in a local national beauty store and ask her. Right away she gave a couple suggestions that would work perfectly well.
Now it is more than two months later and she still has had no response from NailCareHQ.
So I think it's kinda OK if you can work past the commercial aspect and find exactly what you want. I would supplement what you find out with other qualified people's advice, though.
What I would not do is bother relying on it to give you an answer at all.
The website says that it's done by Finely Finished LLC, which is odd because that company - in several states - is a roofing company.