NAB Personal Banking

I have 2 seperate areas to review. 1. Being the daily banking needs within branch - the staff are great BUT they do seem to need another member to assist during busy periods. Staff are informative and knowledgable. 2. Home Loan Application - If you have a home loan with NAB this just makes your general banking life alot simpler. The manager that was there was amazing we hadnt met anyone like him before and unfortunatley he left which is a big loss to the business as he was fantastic (i think his name was Ben), however we couldnt believe our luck as we were going to refinance that the lady now doing the home loans Carly is just as good if not better. The app is ok - sometimes a bit glitchy but overall does the job. Website - currrent update is much better previously it was very hard to find anything. Alot simpler now.

If i could give no stars, i wojld but i want to world to no how incompetent You are as a Bank! On the 29th of SEPT 2022, I advised NAB of Unauthorised Fraudulent Transactions on my Account. One would assume when they disputes are Raised they would follow there Own Protocols, and Block the Account? Nope, Not NAB I felt like I was Ignored Time and Time again 120 days I was told it could take to be resolved! While Putting my trust into the Bank NAB Failed the Even investigate my I INITIAL transactions. BUT, Nab failed they DIDN'T block the Card ALLOWING all of my life Savings and Inheritance from my mother's Home to be stolen, but they dont want to take any accountability and say that im Liable because Codes where sent to my Phone authorising the Transactions, Which has been Proven to NAB i had to Obtain a New number and phone, as my Phone and Sim had been Hacked. BUT IT WAS MYSELF THAT NOTICED IN DECEMBER 2022, that they failed to close off the Account? I filed with AFCA. The events which occurred during the call has left me feeling utterly exhausted as NAB could of taken the Appropriate steps from the start and intervened and prevented any further loss after I Disputed the original Transactions in Sept 2022. If the Faulse accusations where not enough what about then the 100plus emails, FOR EVERY SINGLE Fraudulent Transaction, from my dispute right though all the ones THEY ALLOWED to take Place! (Received 01-06-2023) In regards to your dispute, reference number: PDR-xxxxxxx Date Transaction Amount Description 27/09/2022 $4000.00 xxxxxxxx As you have asserted this transaction was fraudulent/unauthorised or unrecognised, we have referred this case to our fraud team to handle your claim. If the card used to make these transactions is still active, the team will need to close it in the next 5 business days. Your new card will be sent out with a new PIN as soon as possible. We're sorry for any inconvenience caused, however this is to ensure your card is not charged again." The absolutely devastating effects this has had one me, my health family and well-being, I did everything I can and could on my behalf I followed nabs Rules, and contacted them immediately... yet they did not even Close the account, OR EVEN INVESTIGATED! The banking code of practice talks about, Transparency, integrity, trust, Confidence and Accountability and Unfortunately there is none of that going on! I would not be in this Position if I did not put Trust into NAB thinking that they would protect my Money, Due to all of this I'm Suffering from Depression, Physical Health Problems and Relationship Brakedowns it's just dehumanising completely Unjust! Where's NAB?!?!?! - NOWHERE to be found, after offering me a $2000 Hush Payment! NAB, $400,000 you won't hush me! GIVE ME MY MONEY BACK, YOU ARE WHOLLY RESPONSIBLE FOR THE LOSSES OCCURED AFTER I NOTIFED YOU!