Myvitanet

We are a Healing and Health Spa, on 2/17/11 I ordered 12 tubes of Biofreeze, 4 oz. The price was right plus free shipping so I gave this website a try. It was confirmed that I would receive this order in 7 days. After waiting one week, I decided to go back online and see the status of my purchase, it showed the Biofreeze was on back order with estimated ship date of 2/25/11. I tried to find a phone number so I could speak to a customer service representative, all I could get was an online menu where I could send my comments which take 1-2 days to their response. I still have not seen a response. Today, I decided to cancel the order, their online system would not allow me to do so. So I took another route and selected cancel back order and entered my comments to cancel this order immediately. I queried myvitanet.com and found a phone number, all I got was a recording that referred me back to the website. This raised a huge flag and as I queried this company further, I found many issues regarding this website and company. Should have done my homework on this one!

This possibly the worst internet company that I've ever dealt with! I ordered two tubes of Biofreeze from them, since that had a really low price listed for this item. They immediately billed my PayPal account for the purchase, then sent me an email stating that the item was not in stock and was on backorder. I needed this item quickly for my 88 year-old mother, who suffers from arthritis. Most internet resellers do not bill you for an item until the item is shipped. I tried to cancel this order, so that I could order from one of the many (reliable) companies that do have this item in stock. I tried to call the so-called Customer Service number listed on their website, but received a recorded message referring me back to the Customer Service email address listed on their website. They did not reply to my email complaint until two weeks later and only after I filed a complaint with PayPal. In their response, I was told the item would not be shipped until after an additional 2 to 3 weeks! I found numerous complaints about this company on the Internet and they appear to have a history of promising items which they do not have in stock, however they bill the buyer immediately for the item and are very slow to respond to complaints, often fail to ship the correct item, and even fail to ship an order at all! I strongly suspect that this is a business run out of someone's garage. BUYER BEWARE OF THIS COMPANY! There are many legitimate companies selling the same items, at competitive prices, on the Internet! If you purchase from MYVITANET.COM, you do so at your own risk! It has been almost 5 weeks since they failed to ship my order and I intend to pursue this complaint through PayPal until it is resolved. Suffice to say, I will NEVER order from them again! It's my feeling that they should be investigated for Internet Fraud!