The Ohio AG can assist with Issues involving Myvitanet.com

IS THIS SITE A TRAP?
MY ORDER DID NOT ARRIVED YET! ORDER VITANET-*******

ORDER VITANET-*******

THIS IS THE THIRD TIME THAT I SEND E-MAIL WITH NO RETURN OR ANSWER!

I AM REALY WORRIED AND HOPE DONT BE NECESSARY TO HIRE AN ATORNEY IN LOW!

WHY MY PRODUCT DIDNOT ARRIVED YET?

IT WAS ORDERD Date Thu Feb 24 13:53:37 EST 2011. ORDER VITANET-*******

I HAVE ASKED SEVERAL TIMES FOR A NEW PASSWORD TO TRACK THE ORDER, SINCE MARCH 11, AND DIDNOT RECEIVED IT YET!

PLEASE SEND A NEW PASSWORD TO MY E-MAIL: *******@terra.com.br

COULD YOU PLEASE ANSWER THIS E-MAIL AS YOU INFORM IN THE SITE?

MY ORDER: You can always see your order by going to https://order.store.yahoo.net/OS/stat?vitanet+*******+fd4d7fe668a7936ee5ce Date Thu Feb 24 13:53:37 EST 2011 Ship to ERNANI HIRT MARIANO PASTEUR, 413 CURITIBA PARANÁ ******* BR Brazil *******776 Bill to Same E-Mail *******@terra.com.br (emailed) Via International Airmail 7-21 Days Payment Visa Name Code Qty Each Options --------------------------------------------------------------- Dhea - 100 mg- 90 caps 5239-******* 2 25.90 Subtotal 51.80 Shipping 34.95 Tax 0.00 Total 86.75

Ernani Mariano
Fone / Fax: 55-41-3045-1765
Celular 55-41-8804-7776
E-mail: *******@terra.com.br
MSN: *******@hotmail.com
SKYPE: ernanimariano
Facebook: http://www.facebook.com/find-friends/?ref=pf ERNANI HIRT MARIANO

I have been trying to get a credit for a spray bottle of Biofreeze that arrived and was almost empty. I ordered 4 bottles and the other 3 bottles were fine. I had requested a new bottle sent free of charge but was told 2 billing cycles to get the credit.

I have also had issues with waiting over a month for product since they keep changing the ship date continually! However, they do charge your credit card immediately which is WRONG!

On this last order, I have had all kinds of issues with changing an email address and several messages back & forth which took over a month to achieve so I would have proper access to the site and in order to have them send responses to the correspondence regarding the credit I am looking for. I have never dealt with a company that is as inadequate or as USER UNFRIENDLY ever before. I will never order again as I do not need this frustration over an order and I will find another supplier of my Biofreeze.

I asked for their address and was ignored but found the address by reading the reviews on this site and another customer supplied me with the address. I sent copies of all the messages and a letter explaining my frustration to that address to make them aware of how dissatisfied a customer I am. I will be submitting a claim to my Mastercard company to go after above mentioned credit.

Here is what I just wrote to them in response to an email which was a lie as they were promising that the credit would be done soon which I DO NOT BELIEVE FOR ONE MINUTE:

"Thanks for feeding me a bunch of lip service because that is what your words are! You need to see that it gets done so that Better Business Bureau does not have to step in! Your saying that your Accounting Department has to have it done manually means not one thing to me! It is all a bunch of garbage and putting off what should have been done a couple of weeks ago! If you had a good customer service and good operation, this credit would be applied quickly! Hmmm isn't it strange at how quickly your BOGUS COMPANY manages to charge my account before something even ships which is WRONG! YOUR ACCOUNTING DEPARTMENT NEEDS TO BE AS SPEEDY CREDITING YOUR CUSTOMERS AS YOU ARE IN SCOFFING THE MONEY FROM YOUR CUSTOMERS ACCOUNTS! I have been totally informed by Better Business Bureau how poorly your company is run by the multiple cases they have against you! GET THIS CREDIT DONE ASAP to eliminate one more case for them to have to be involved in. You should be closed up and not allowed to run a business!"

TO ALL OF MY FELLOW ON LINE BUYERS... DO NOT ORDER FROM THIS COMPANY... THEY DO NOT DESERVE YOUR BUSINESS AND NEED TO BE CLOSED UP!

Carolee MacDonald

After going through a similar problem as the above I have sat here searching for info to attempt contacting the BBB to see if they can help. It appears Dr Kowalski sold the company in 2006. The current CEO of the multiple companies maintained has a BBB grade of F!

Mr. Kowalski was previously the owner of Vitanet and continues as the Private Label Director of Vitanet. He sold ownership of Vitanet effective July 15,2006 to Dan Krebs of Mother Nature, Inc., of New York, NY. The BBB maintains a separate file and report concerning Mother Nature, Inc.

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
Find out more about this business:
BBB Accreditation
BBB Rating
Business Contact & Profile
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Additional Locations & Phone Numbers
Customer Complaint History
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BBB Accreditation Back to Top
This business is not a BBB Accredited Business.
BBB Rating Back to Top
Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.
Factor(s) that lowered this business' rating include:
137 complaints filed against business
Failure to respond to 11 complaints filed against business
Factor(s) that raised this business' rating include:
Length of time business has been operating.
BBB has sufficient background information on this business.
BBB rating is based on 16 factors. Click here for details about the factors considered.
Business Contact & Profile Back to Top
Business Name:
My Health Pro
Herbal Remedies
IMed
iSportsNutrition.com
iSupplement.com
Mother Nature, Inc.
MotherNature.com
Natural Market
Planetrx.com
VitaminWarehouse.com
Business Address: 322 7th Ave, 3F
New York, NY *******
See the location on a Mapquest Map
See the location on a Google Map
Original Business Start Date: 6/30/2003
Type of Entity: Corporation
Principal:
R. Whitney Anderson, CEO
Phone Number:
*******230
*******350
*******506
*******080
*******482
*******263
BBB Accreditation: This business is not a BBB Accredited Business
Type of Business:
HEALTH & DIET FOOD PRODUCTS-WHOLESALE/MANUFACTURING
HEALTH & DIET PRODUCTS-RETAIL
Website Address:
http://www.myhealthpro.com
http://www.planetrx.com
http://www.isupplement.com
http://www.herbalremedies.com/
http://www.valuenutrition.com
http://www.mothernature.com