• MyTicketTracker

MyTicketTracker

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Overview

MyTicketTracker has a rating of 1.21 stars from 115 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyTicketTracker most frequently mention customer service, concert tickets, and credit card problems. MyTicketTracker ranks 354th among Tickets sites.

  • Service
    48
  • Value
    45
  • Shipping
    38
  • Returns
    42
  • Quality
    37
Positive reviews (last 12 months): 7.7%
Positive
1
Neutral
0
Negative
12
7
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • However, My Ticket Tracker is NOT giving any refunds because the concert has not been officially "cancelled".
  • The "customer service" rep was not friendly or helpful bordering on rude.
How would you rate MyTicketTracker?
Top Positive Review

“Mel customer servce help”

John B.
7/10/23

I contacted Ticketfaster about selling Taylor Swift tickets we purchased for our daughter and friend. Due to an unexpected death in our family, we will not be able to attend. Customer service representative Mel, was able to provide me the information I need to resell the tickets, prior to the concert date. She was very kind, helpful, and patient.Thank you Mel!

Top Critical Review

“Don't make the same mistake I did. There's a reason they don't allow reviews to show on google.”

Andrew G.
11/2/23

Do not bother dealing with this company. They are fraudulent and will take your money and not send you tickets. Miserable experience take your business elsewhere. Why would any reputable company not allow reviews on google or yelp? 100% scam don't waiste your time or money here. Never emailed me the tickets and refused to refund me. Convienently they were able to send screenshots of the email they sent me with photo shopped date and time stamps on them. Stay away at all cost.

Reviews (115)

Rating

Timeframe

Other

Reviews that mention popular keywords

ticket tracker (16) customer service (17)
Thumbnail of user andrewg2043
1 review
2 helpful votes
November 2nd, 2023

Do not bother dealing with this company. They are fraudulent and will take your money and not send you tickets. Miserable experience take your business elsewhere. Why would any reputable company not allow reviews on google or yelp? 100% scam don't waiste your time or money here. Never emailed me the tickets and refused to refund me. Convienently they were able to send screenshots of the email they sent me with photo shopped date and time stamps on them. Stay away at all cost.

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Value
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Thumbnail of user davidr6886
1 review
0 helpful votes
February 5th, 2024

Ticket not accepted at venue. Refund denied by mytickettracker. I showed them all the proof they needed.I'm currently challenging thru my visa. Stay away from these scammers.

Products used:
bought tickets invalid

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Value
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Thumbnail of user christinaa835
1 review
0 helpful votes
February 28th, 2024

I purchased tickets from this company who I think is in Philadelphia. The tickets are frauds and to add insult to injury they charge $123.00 over the trus price. I am so thankful to the Philadelphia Horticultural Society and American Express for helping me work through this scam.
It is dispicable that companies do this. Do not use this company From: Order Review EMail *******@mytickettracker.com

Thumbnail of user jessicab3470
1 review
3 helpful votes
October 8th, 2023
Verified purchase

Please do not make the same mistake I did. They sell their tickets on Event Tickets center for almost 3x the original price and include bogus service and shipping fees even though everything is digital. I paid $120 for one ticket that I have no come to find out is selling the day of for $44. I bought three which ended up costing almost $500 meaning they pocketed $300. Please buy directly from the venue this is so upsetting.

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Thumbnail of user projectfaith316
1 review
0 helpful votes
January 18th, 2024

Scammers... they are selling under a false identity, secure.etickets.com, to hide their poor reputation, I never received an order confirmation, or my tickets, and the ticket insurance was denied. Of course, they won't refund my purchase, trying to retrieve my money through PayPal now. Please read their reviews before purchasing!

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Thumbnail of user danc1725
1 review
2 helpful votes
December 3rd, 2023
Verified purchase

We purchased tickets through MyTicketTracker and received a notification that the tickets were sent. We never received them. The company says they have "proof" from the seller that the transfer was made to our Ticketmaster account, but that simply isn't true. The proof shows no evidence of a specific account to which the tickets were transferred. We have checked the specific account multiple times and find no evidence of any tickets for the show in question. The company says it's not their responsibility and that it probably went to a spam folder. There's no accountability, and we were scammed out of a few hundred dollars.

Thumbnail of user jybobyba
1 review
1 helpful vote
December 5th, 2023
Verified purchase

I ordered tickets to a performance and was charge a 30% service fee, as well as shipping fee. My Ticket Tracker originally suggested that the service fee would be 10%, but ended up charging 30%! A horrible experience!

Thumbnail of user johnn3110
1 review
0 helpful votes
February 22nd, 2024

Bought tickets to an event at ruth eckard hall clearwater fl thru their website and paid $119 each.my neice bouight the same tickets for $49 each at the box office,somehow my tickets went thru my ticket,

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Thumbnail of user candacec248
1 review
4 helpful votes
September 2nd, 2022

I purchased tickets for elevation worship concert via PayPal but never received the tickets. They also tried issuing a recurring monthly fee for $185. Why? I have no idea! I was unsuccessful with contacting the company with only a few days until the concert. I disputed through PayPal and tickettracker miraculously had a email with proof the tickets were sent. I never got the email AND I'm out $185! I will NEVER purchase through my ticket tracker again.

Tip for consumers:
Don’t use mytickettracker

Thumbnail of user dianab887
1 review
5 helpful votes
March 9th, 2022

They gave me the wrong tickets and they don't answer email, phone. Never buy from these people, its a scam

Tip for consumers:
Never buy from this site

Products used:
None

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Value
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Thumbnail of user nancyl1334
2 reviews
9 helpful votes
June 5th, 2021
Verified purchase

My Ticket Trackers, via Box Office Tickets, has held onto my payment for a year and a half... since December 2019! Show postponed in both 2020 and 2021 due to Covid, but they still won't refund me as the event has supposedly not been canceled. However, no rescheduled event date on the horizon at Mohegan Sun. I ordered 4 tickets for 4 elderly adults. None of us, due to recently arising health issues, will likely attend the event, whenever, if ever, it is held. I want a refund before I die!

Thumbnail of user stevet1166
1 review
7 helpful votes
June 17th, 2022
Verified purchase

Worst and I mean worst ticket purchase experience in my life…. The sad thing is I used PayPal and they support theses scam artists.
I am still awaiting resolution from PayPal on refund of tickets since they were paid for through PayPal but never delivered. When I contacted mytickettracker they gave me the runaround (and actually lied in a few email responses) for about a week so I was forced to file the claim for refund with PayPal due to not receiving tickets. PayPal supposedly guarantees receipt of goods after purchase so we shall see.

This whole experience with mytickettracker is like a nightmare.
Again, I am shocked they have not been shut down…

Products used:
Tickets

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Value
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Thumbnail of user sunen3
1 review
2 helpful votes
December 4th, 2022
Verified purchase

Tickets for Cold Play priced at 351 EUR, checkout price was 1750 USD. Scammers and greedy shameless people.

Tip for consumers:
Spend time searching other sites. Found the same tickets for 40% of the price, on a different site.

Products used:
None, got my VISA stolen before the money left my account

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Thumbnail of user kennyj84
1 review
3 helpful votes
March 9th, 2023

All this company does is flip tickets and price gouge buyers. They had tickets listed as direct from vender and turns out it's a resell ticket that's marked up 150% on top of that they will never respond or pick up and all around horrible experience. You are better off just going to the venue and buying direct.

Thumbnail of user debpotterduncan
1 review
2 helpful votes
August 14th, 2023

This is a horrible company run by horrible people who ought to be in prison for fraud.
The tickets were not what was listed on the website, were 4 times the price that was advertised and jacked up with over $50 in "service and delivery" charges.
Don't ever buy from this website.
HORRIBLE

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Thumbnail of user willd178
1 review
4 helpful votes
June 18th, 2022

We bought tickets to Bonnie Raitt at Tanglewoods in April for my wife's birthday they promised delivered by June 17 which was suspicious. Today is the 18 the date of the show and no tickets. Ticketsqueeze said sorry! Sorry! This company needs to be stopped. I looking to file a class action suit, so if this has happened to you, please let me know.

Tip for consumers:
Ever ever use this site they are scammers!!

Products used:
None

Service
Value
Shipping
Returns
Thumbnail of user dawnb979
1 review
4 helpful votes
March 14th, 2022
Verified purchase

I purchased tickets for an April 10 76ers game in Philadelphia. Once I received email to transfer my tickets for mobile use I did just that. What a mistake the tickets I received to download were for an incorrect game.
I have spent five days with four different phone numbers three different emails and all to get no response I spent $900 for these two tickets only to find out they are cheaper on valid sites to purchase tickets. I ended up having to contact my credit card number and report them as fraud and received my money back from Discover card.

Thumbnail of user annelisel4
4 reviews
3 helpful votes
July 1st, 2023
Verified purchase

Ripped us off and never sent tickets! Beware! I truly am blown away and hope they pay for ripping people off

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Value
Shipping
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Thumbnail of user wayneg375
1 review
3 helpful votes
May 6th, 2022

Bought a ticket from the site and it was not available till two and a two hours after the start of the baseball game. Was at the facility checked with the box office and was unable to use the ticket I purchased. Reached out to their customer service with no response. Requested A full refund they denied it because email said the ticket was sent terrible terrible company don't use!

Tip for consumers:
Choose a different seller

Service
Value
Returns
Thumbnail of user sashac75
1 review
3 helpful votes
June 24th, 2022

THEY ARE FRAUDULENT! I am posting all their links and logos on every social media platforms. Everyone needs to know to NOT GET ANY VENUE TICKETS FROM THEM! THEY WILL GO OUT OF BUSINESS!

Thumbnail of user brendac136
1 review
3 helpful votes
April 1st, 2018

I think it would be nice if senior could get even a partial return if they cannot make the show. I got sick the day before and the day of and through the weekend. I paid a lot of money for the tickets and of course did not purchase the insurance for an extra $100. As if my tickets had cost enough already!

And then I cannot register my complaint without providing my info!
Brenda Cook

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Value
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Thumbnail of user matiat1
1 review
1 helpful vote
September 6th, 2023

This company charges more than what the venue charges for tickets, and also charges bogus fees such as shipping. (there is no shipping involced in E ticket sells)

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Thumbnail of user justink655
1 review
1 helpful vote
July 13th, 2023

I bought tickets in November of 2022 for the pocono race and July 13 th, they called and said sorry your purchase isn't available any longer then they tried to sell me nose bleed seats for almost the same price as the best seats in the stands. And said reason for it was limited seating so close to the event!

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Thumbnail of user laural2248
1 review
1 helpful vote
April 21st, 2023

Big scam. DO NOT USE. Never received tickets. They keep you waiting with...we will resolve the issue, but never do.

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Thumbnail of user lese27
1 review
1 helpful vote
March 14th, 2023
Verified purchase

We were promised tickets for Rounds one and two all sessions passes. We do not want a refund. We called because we only had tickets delivered for round one session 1. We were looking for the rest of the tickets we were guaranteed.

When I purchased these tickets, I was guaranteed rounds one and two all sessions passes. I understood that my seats would be the section I chose or better. It was never discussed that you would refund the tickets. I need to know how to get the tickets that I was promised.
This was my initial contact after they returned my money for the tickets I was guaranteed and never received. Keep in mind I was guaranteed the tickets.- their words in writing.
This was my initial contact after they returned my money for the tickets I was guaranteed and never received. Keep in mind I was guaranteed the tickets. I suspect they kept my tickets because the tickets are now or three times what I paid in December. So refund me the money I paid and then sell my tickets at triple value.
So refund me the money I paid and then sell my tickets at triple value but guess what? After spending all day with them, they claim no responsibility whatsoever. If they aren't able to obtain the tickets, they guarantee for me. I am.Expedia blames them and will not help.
I'm getting an attorney but want to save you the trouble! Stay away! You have a better chance of getting tickets by meeting someone in a dark alley!

Tip for consumers:
NOBODY IS RESPONSIBLE IF YOU DON'T GET THE TICKETS YOU ARE GUARANTEED. (although they really are)

Products used:
NEVER GOT THE TICKETS FOUR MONTHS LATER WHEN I WAS GUARANTEED TO GET THEM IN

Service
Value
Returns

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