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My Pet Prints Reviews Summary
The company's reputation is significantly marred by persistent customer service issues and product quality concerns. While the initial product concepts are appreciated, customers frequently report dissatisfaction with the execution, including errors and damage upon delivery. Communication is a notable weakness, as many customers experience delays in responses and lack of support when addressing issues. Promises of satisfaction guarantees appear unfulfilled, leading to frustration over returns and refunds. Overall, the feedback indicates a pressing need for the company to enhance its customer service practices and product quality to rebuild trust and improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Great concept, but terrible customer service. I created a phone case for my wife with a picture of our adopted lab and the words "Resting Bark Face" above it. Got the proof and everything looked fine so I ordered it. Fast forward to when I receive it, the letters R and E are cut off due to the camera hole. I reached out to them to see if they could fix it and told me no but here's a 30% discount for a future purchase. Why would I spend more money on a company that I have zero faith in and doesn't take care of their customers?
I don't understand why they would want such a bad looking result out in public representing their company either. If you want a poor quality product that they won't stand behind, feel free to order. I would not recommend any of their products to anyone.
Long story short - I have been working with them since May. Took forever to get product. They do not respond to emails. Customer service is awful. Product finally came, damaged. Finally found a way to get into contact with them and they don't give money back, however will send product along with additional one and still haven't received the item. Still refuses to give money back. 100% guaranteed is a lie. Just don't do it! Find a better company with a better reputation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members