Overview
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
Thank You I dont think i would of been able to do all it alone. It was very easy and helpful.
I ABSOLUTELY LOVE IT! It was simple to use and gave many great suggestions on how to create a perfect resume!
Thank you for sharing the love, Charlene it’s awesome to know how pleased you are with how your resume turned out.
It has been over six years since I last updated my resume. What a relief it was to use My Perfect.
Thank you for sharing your feedback and for giving us a great rating.
Not impressed that I have to pay as I currently have no income but I GUESS U GOT ME... Hopefully this gets me the job that I want. :\
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Site was very helpful but I thought the site said FREE. Thank you for your time.
We appreciate you taking the time to let us know your thoughts, Burell.
Our website offers a Basic Access account completely free which allows you to download a plain text version of your resume.
However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result. This gives you the ability to print, email, or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
It upsets me you say chose a template and do the resume for free, then you charge to get it.
Hey, Olson
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Easy to navigate website, great features and outstanding customer service support from Jose on 4/30/17 at 1:55pm EST.
Hi Mandi,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Jose was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Very helpful. Not happy that I have to pay for it, but that seems to be how things work now.
Hi Denise,
The basic text version of any resume created can be downloaded free of charge. For a small fee and with a 100% money-back guarantee, we offer the full range of our services in a 14-day trial. Nevertheless, we greatly appreciate your feedback!
Easy to use. I need a resume quickly and since I'm retired I didn't have access to my old one.
HI Cheryl,
Thanks for the feedback! Best of luck in your journey!
Clearly it's not a "Free Template" If I didn't need it for school, I would rather find a different cite
We are in fact free, Hannah!
For the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, and you may download a plain text version of your resume for free. We also provide the option of a 14-day trial for a small fee, which gives you the ability to print, email or download your resume and cover letters, but these features are NOT listed within the free account.
It was quick and easy to get to a spot where I can edit and make my resume look awesome
Thank you, Christian, for sharing your feedback and for giving us a great rating.
Okay. When I started I thought it was free, we'll see if it's easy to cancel if I'm not satisfied.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
SO far I really like the program. However on my last job I am unable to get any job descriptions
Hi Deborah,
We really appreciate your feedback! If you're experiencing any difficulties, please know that one of our agents will gladly assist you!
https://www.myperfectresume.com/contact-us
It was easy to use but I'd like to edit the pagination and get a editable document sent to me.
Thank you for sharing your feedback and for giving us a great rating.
This was quick and easy. I am so glad because it has been a while since I used a resume.
Thank you for sharing your feedback and rating us five stars!
Would be good to have known that we'd need to pay for the use of this tool at the outset.
Thank you, Sandra, we're always open to new suggestions for improvement!
You are great to use hope you email my resume so I can send it to potential new job place!
Thank you for sharing your feedback and rating us five stars!
I was inspired enough to finally finish my resume. So I thank you for that. It was fairly easy too.
Thank you for sharing your feedback and rating us five stars!
Thank god you have made this so easy for some one who does not have time and can not spell.
Thank you for your review, glad we were able to help, Dean.
It's been very difficult to download my resume as a PDF! I can't send it to my email or anyone!
Hello, Lakeisha
We’re very alarmed to know that you feel this way, and are certainly prepared to change the experience you had with us.
We'd like to hear from you directly to make sure that this gets resolved. At your earliest convenience, please contact us directly at social@myperfectresume.com please make sure to include your account information. We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You're welcome always, we're always here to help whenever you might need us, Delphanie