MyLostPetAlert has a rating of 4.67 stars from 151 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyLostPetAlert most frequently mention great service, and social media. MyLostPetAlert ranks 4th among Lost Pet sites.
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Thank you for helping, it means everything! Our family can finally rest at night with our Bean right by our side.
I placed an order for their most expensive package before they opened on 5.22.23, and while faxes were sent out and I believe that Facebook ads are being run, we have gotten no confirmation that a voice message has been created and sent out to people in my area, which is the thing that I was most concerned about getting done. Because, people need my phone number if they happen to see a cat in their back or front yard. She'll likely be gone if they have to go down the block to find my sign. What's worse is that their "customer service" is non-existent. We have tried to contact this company every way imaginable. I called them numerous time yesterday and today and every extension says that there are no agents available, the same message when you try to chat with them on their website. How can NO ONE be available at a company where they offer time sensitive services? Frankly, I listed my pet on other sites that have then offered to provide the same services to me and had I not spent hundreds of dollars with my lost pet alert, I'd have it to have to spend with these other people who might at least follow through and provide the service in a timely manner. In addition to that, we have emailed them, we sent a message through their chat feature (and there's never anybody available in their chat at least not for the last two days), tried contacting them via Facebook messenger except it appears that they are not accepting messages through messenger because all messages failed to send. It is absolutely absurd to operate like this when you tell people "We typically can process phone alerts within 1 hour, but please allow up to 3 hours in instances of high demand." (MyLostPetAlert.com FAQ page) and in my case, at the very least, this is just untrue. It's false advertising, because that's not what they've done and I'm aware that they're located in the West Coast, but we're still going on 48 hours later and I've received no phone calls service, and no response to any of my attempts to contact them. If I hadn't called to confirm with all of the local vets in my area that they received a fax from these people, I would think that this was a complete scam. How can you have no one available to talk to for the last two days? No message as to why no one's available, not even one person where I have to wait an hour or two to talk to them. Because, I would do that. And frankly this is horrible to do to people who are panicked and suffering trying to do everything they can to find their lost pets. My Lost Pet Alert is failing me when I paid them hundreds to provide a service in the time they determine.
This is a great service. It was good knowing that I had all bases cover with this service. The service probably works best for more social cats that are friendly to strangers. My cat is very skittish and so had to be trapped to retrieve. The fliers proved helpful in pinning down the best locations to set the humane traps.
I like the ease of the website and loved the fliers. I printed the flyer out to post in my neighborhood and received a call immediately
My cat was found on my backyard door all wet and cooled and hungry he was crying for someone to hope n the door and let him in
Wonderful website and a great idea to help us when we loose our special family members. Awesome. I lost a dog and did not know were to start and a friend Vet told us about this website.
It helps to have resources when a pet goes missing and the feeling of helplessness is overwhelming. And knowing faxes were sent out to Vets was very reassuring. A great idea.
Thank you for the easy way to post my lost dog. The flyers were easy to make and print. Girl is safe and sound.
This sight was very helpful with making flyers but someone took Blu to the shelter and he is happy to be back home.
I am not sure it was super helpful in the rural area we live, but it felt good to be doing something to help bring her home.
In the end the call alert message was what found my lost dog. The call alert called the local shelter/animal control and they called me back saying they think they had my dog. The only complaint is that the call alert didn't go out for over 24 hours after buying the Lost Pet Alert package. But I am so thankful that once it went out that it worked and people responded!
The #1 Pet Recovery service - we can fax flyers, advertise on Facebook, and even robocall 1000's of neighbors! Click to learn more.