My Locker

I wish I had read reviews here and on MyLocker's Facebook page before purchasing! I bought a dozen spirit towels from MyLocker and received a product that was so inferior that I wouldn't even donate them to the homeless shelter. The towels were so thin you could read through them. They arrived in a crumpled mess and when I tried to pull them apart, they were stuck together and actually tore holes in the paper-thin material. I called MyLocker and spoke with Monica who was less than helpful stating that they do not accept returns on any of their products because they are personalized. Which means that they accept NO returns because everything is personalized. How convenient. She finally condescended to replace 3 of the most badly damaged towels but constantly stating that they stand behind their product and she has no idea how this happened. My advice: Buyer beware when ordering from this site! They are not worth the money.

I ordered 52 shirts. Three different sizes. Perfect material. Best deal online from a TRUE DETROIT, company. I will always keep my locker.

I played around on the MyLocker.net website and designed a pretty cool t-shirt for a golf tournament I was assisting with. I first ordered a sample t-shirt of what I wanted just to see if I liked the quality and print since you can't really trust images on a website. I also ordered a polo shirt to see that quality. Anyways the t-shirt sample was great and as described. Super lightweight "Anvil" cotton they called it and it was great. The polo... eeeh, not so much and it was super cheesy. So I proceed to order 40 more t-shirts of various sizes on the same Anvil material and obviously pay in full. The order comes in about 10 days which was great and the shirts were all stuffed into a big shipping bag so I didn't open it or take them out to count or see the print (my fault).

Day of the tournament (3 hours away from home) we are picking teams and handing out everyone's pre-ordered shirts and I find out I am short about 13 shirts. They didn't sent 1/3 of my order and they also switched the material to a cheap china brand $3 starchy, itchy t-shirt. Not at all what I ordered and I'm short 13 shirts so it messes up our plans for what we wanted to do with all these shirts and the group.

I get back this week and email customer service (since its impossible to reach anyone at MyLocker by phone). They said "our process is mostly automated and we ran out of stock of that particular t-shirt. You should have received an automated email from our system." I literally received nothing. No call from anyone saying hey, we have some of these or we can switch your order to print on this. Crickets from anyone over there. Also I mention that the sample I ordered was not the same shirt as I received. Their response is "we show you got the Anvil t-shirts as ordered". I wish I took a picture of the two, they are absolutely nothing alike.

Anyways, buyer beware with this company. If you order anything from them, give them time and double check your order once its received. Order a sample like I did. If you don't get exactly what you ordered, send it back and make them do it right.

I put 2 stars because they sent my first order with the sample and that shirt is fine (though I would never order polos from them again). They did offer to refund me for the 13 shirts they shorted me. However in this situation because they not only dropped the ball on reaching out to me personally about running out of stock but still sending a partial order, I believe I should get either a full refund or at least 50% refunded or credited towards a future order (which I probably would never do again). It would be pretty difficult to recommend MyLocker.net to anyone. ZERO customer service and a mediocre product.

Very great detail I recommend comfy good quality designs

Delivery of my order took twice as long as quoted. The printing on 3 of the 4 items have terrible workmanship. The colors of the lettering are faded and the print is a thin layer. It appears as if they ran out of ink during printing. Either that or the quality of ink they used on the lettering is cheap/inferior. The letters are almost see thru. Only one of the four items I ordered was acceptable. DO NOT BUY FROM THEM. I took a chance and made a $130 mistake.

I placed an order giving them a week to have the shirts made and shipped out for next day delivery. I called to check on the order and was told everything was on schedule. This was a lie.
They missed the ship date so I called again and was told it would ship out immediately via next day air for Saturday delivery (which was when I had to have the shirts). This was a lie too.
I didn't receive shirts until the following Monday and completely missed the occasion we ordered the shirts for.
I will not order from this company ever again.

Very bad customer service, all they want from you is more money when there is a problem. I have place an order on the 17th and our event is on the 28th,
So I was nervous if the shipment going to make it on time, I decided to make a
Phone call to mylocker, spoke to the manager and all they want was more money on the shipping. They did not even try to communicate with their warehouse see if they can speed things up to help me in my situation, it wasn't even a large order. As you can see this company do not care about their customers. I will not order from this site again what so ever, they are not even worth one star rating.

Last year for Christmas, I purchased custom business shirts for my wife's real estate practice (mylocker.net). This order arrived on time, and was absolutely flawless. To this day, she has really enjoys wearing these custom women's polos.

However, this year for Christmas, I didn't receive such a spectacular product. On Dec 12th 2021, I ordered additional (exact same) shirts (slightly different coloring & wording). The website said it might take 5-10 to fulfill the order. To ensure these were received on time, I paid for upgraded shipping (2nd day). The shirts did not show up for the holiday (no email nor notification there were delays). On Dec 26th, reviewing the website order, it has shown the shirts did not pass QA - no further info except the UPS tracking number. After contacting customer no less than 7 times, I have yet to receive the order. They don't seem to be responding any more. I was promised 7 days ago, by their customer service (only available via email), that the upgraded shipping would be refunded. To no avail, this has yet to happen. This year has been a very poor experience working with MyLocker.net. Unfortunately too, they are unavailable via phone. None of their (hard to locate phone) numbers work. You can't contact them!

I truly wish I could rate them ZERO stars. Purchased a top last year in my size (2x) and it was small. This year, I got smart and purchased a women's 3 x top. Actually 2 of them. They were literally the tiniest t shirts I have EVER seen! Of course the company policy is not to refund. The company refuses to refund and has not responded to a single email I have sent, so I had to get the BBB Involved. If you do order from them, make sure you order up by 2 or 3 sizes. I also pray you don't have a customer service issue, they will not help. Still waiting for a call/email back 2 weeks later.

I would not give this company any stars. I placed and order that was rejected due to having a licensed picture, understandable, but when I emailed to make sure I picked a non licensed picture, no answer. The next image I used was non licensed, and it was rejected again. I made one more attempt to email, no response. I then decided to make shirts for my event that had simple clip art, and it was accepted. However, the shirts were supposed to be completed and shipped within 5 business day. On the 6th business day, the shirts were still 'in production' and would miss the timeline I needed for my event. I email with no response, then I called the customer service line and waited An Hour with no answer... the wait time simply kept going up even though I was "first in line". I called the next day and spoke with some sort of manager, and her response was "ma'am, we print hundreds of thousands of shirts per day and 99% of the time we get the shirts out on time, we had a problem with one of your shirts so missed the deadline". I informed her that as that 1% of them not completing on time, I would not be able to receive the shirts on time at this point and would like to cancel the order, to which she stated she would not do that because it was a custom order. When asked how the business could operate without having to keep up their end of the contract simply because they already have the customers money, I heard crickets. So here I sit, on the 7th business day and the shirts are not even completed... but don't worry, I was upgraded to 2 day shipping on shirts that are no longer of use to me.

My business on etsy got an ODR because of these people. If you know etsy, you know ODR's are bad news. Im lucky my shop is still up, for now. They are STILL behind on half a dozen orders that are now 12 days late. Thats actually almost a relief given that the day before Christmas I was being abused by one 200 customers for mylockers incompetence and lateness. These people do not care about their customers, or that they're ruining businesses. We were given no updates, no warnings, no nothing about the over a week long delays we've now experienced. I spent THOUSANDS with mylocker (total over 25k on printify over a 3 week period - most of it going to mylocker mugs and ornaments), and I will never do it again. SPOKE can have my business now. Im legitimately talking with several other businesses about a lawsuit if our shops are closed down by etsy due to mylocker. Beyond all of this nightmare? Over 50 of my customers (maybe closer to 100) have arrived shattered, not packaged well, completely wrong items, missing the entire item from the package, and one of my customers received a "dumb $#*!" mug instead of what she ordered. Nice. I know USPS is rough this time of year, thats why you package well! I have multiple other businesses, I know good CS, and have been very successful in those. Not even I could salvage the cluster*** that mylocker created this year. Im going to see a therapist about it soon and my PCP to make sure that when my nose and eyes burst the other night (straight blood from stress and my blood pressure being so high) that I didn't do any longer term damage from the extreme stress. Thanks mylocker for the worst christmas nightmare I have ever dealt with ever. Take responsibility for the crap you created and answer your customers instead of hiding behind printify and not answering phones, emails or anything else.