My Global FlowersReviews 49

Absolutely horrible company. I have paid 50 dollars for a box of chocolates and roses for my girlfriend, it was supposed to be delivered within the hour, which did not happen, my girlfriend and the florist agreed on another time, and they still didn't bring it then! And they have the audacity to ask me further money even though on the purchase site it was said the delivery would be free because "my girlfriend is too far", support takes long to respond, is unhelpful with responses, almost like you having to guide them. Even though on their system they can see that without user input my delivery date was changed, they insist on contacting the florist! Thankfully they told me the florist has a 24 hour time limit, but wait, if they change the date to be tomorrow, then I will get 10% less refund because it is in the "delivery" state even though it is expressly stated I can cancel the other anytime, if, the florist does not return to the company.

False advertisement! They claim that price that you pay doesn't reflect the actual price! Do not order anything from this company! Not only they won't match the content what you order they will change the count too when they exchange to the lower grade flowers! They won't give you fresh flowers either! This company is a JOKE!

The wors company to use for handling special moments. See below for ordered vs received in Portugal.
They reached out the day of the delivery and said they will substitute roses with tulips.
The person doesn't like tulips, but I said okay.
Do you see any tulips in the bouquet that was delivered?
It's twice smaller, missing most of the advertised flowers, cheap from the yard greenery, crumbled paper. That's what I paid $80 for. And yes, the card, I also paid for- forget it- they just printed the message ( in TWO languages mixed in), and glued to the candy box.

Amd customer service - the worst- they argue that this is okay and saying, quote "The color, variety, type of flowers and greenery can change".
So don't be surprised when you order a nicely FALSELY ADVERTISED bouquet and receive something else.
This company doesn't stand behind customers.

I ordered flowers and chocolates to be delivered to my gf in Thailand- they charged 3 x times the normal amount and then delivered just the flowers - no chocolates!
They even took a picture of the flowers ONLY being delivered...
When I tried to.contact them via their online messaging system, WhatsApp and their 24/7 UK phone number - NONE OF THEM WORKED!
I sent several emails - I got 2 x replies saying my order was delivered and effectively my gf was a liar!
She had the delivery drivers phone number as he had to.call her to find her house - when she called him, HE confirmed that there was NO CHOCOLATES on the order!
They have now stopped replying to my emails!
This company is registered in the EU and as such is bound by the EU regulations regarding consumer rights etc - if anyone else has been CONEED and SCAMMED by this company, I urge you to make a FORMAL COMPLAINT to the EU Commission for Consumer Rights.

Support just blocks and ignores you, the order is titled "delivered", however it never was. Money no one has returned yet

I placed an order for flowers to be delivered on February 14, approximately four days in advance. Unfortunately, the order was not delivered on the scheduled date. I reached out to the customer service team through the website for an update, but I did not receive any response. Furthermore, I attempted to communicate with them via WhatsApp, but again received no reply or status update. The lack of communication and poor customer service has led me to question the reliability of this service, and I may reconsider placing future orders.

They disappointed me for the 3rd time, damn florists like you. First on my girlfriend's birthday, second on New Year's Day, they sent the wrong flower, and third on Valentine's Day, they notified me by e-mail at 19:45 in the evening that my order was canceled. And even though I warned them from the beginning, they still didn't care. I think they did this to me on purpose.
If you are buying flowers for your special day, DO NOT TRUST! MyGlobalFlowers.
Do not sell flowers anymore if possible. If you have any shame, shame on you!

EL PEOR SERVICO DE VENTA DE FLORES QUE JAMAS HE USADO!
El Viernes 7 de Febrero encargué un ramo de flores por valor de 124€, este debía ser entregado el Lunes 10.
El Domingo día 9 ttenía un mail de la página pidiendo que accediera a mi mail, ya que es el de la cuenta paypal y verificase la compra, eso hice.
El Lunes día 10 escribí al chat de la página, y me dijeron que el ramo sería enviado a lo largo del día.
El Martes tenía un nuevo mensaje diciendo que lo lamentaban, pero que el pedido no se había enviado, les respondí con una queja y les dije que tenía que ser entregado a lo largo del día.
Hoy Miércoles tengo un nuevo mail, donde declinan hacer el pedido y reembolsan el dinero.
ES EL SERVCIO MENOS PROFESIONAL Y SERIO CON EL QUE ME HE TOPADO EN MI VIDA.
NO LO RECOMIENDO A NADIE!

Very disappointing.
Flowers did not arrive - Zero communication to get a heads up / arrange a backup.
Online customer support was poor - Commitment of escalation but never happened. Followed up with online support - Again told that a QA Manager would review and reach out.
Ruined what I had planned for my Sister's 60th birthday celebration night.

Son un engaño, un fraude en toda su expresión. No entregan el pedido luego de cobrarlo, no responden llamadas, emails, mensajes ni whatsap. No realizan los reembolsos del dinero y para completar, realizan cargos duplicados y recurrentes al medio de pago usado, no son confiables y te roban tu dinero sin ningún escrúpulo. Ladrones!

I will let the photos speak for themselves. The left is a picture of what I ordered. The right is the tree they delivered. This is the response I got when I wrote to them:
"In the rules of our work, we warn clients that on the website you will see examples of completed bouquets and compositions, and that is why they may differ. Every florist makes bouquets by hand and they cannot be identical. The florist delivered the tree as you ordered. The size of the Christmas tree is indicated on the website (20x30 cm), which corresponds to what was delivered."
In compensation, they offered me a 10% refund.

1 week ago I ordered 51 red roses from this site. Roses that had nothing to do with my order came roses roses. 25 pink roses. I contacted support and was told that the workplace had sent red roses and the courier had delivered them. This is complete rubbish. And they gave me the wrong flowers. They acted like it was my fault. And the last thing they wrote was a stupid message like we can refund 10% of the money. I suggest you do not make the mistake I made and order not here. When you want to make your girlfriend happy, everything can be more ruined because of these

I would like to write this review on the specific flower delivery company as it is by far the worst company I have ever used to order flowers. In short, I placed an order through their website as they are promising same day delivery. Next day, already one day after they contact me asking for address. Next day they contact me again requesting me to pay extra 12$ due to wrong address. As the address I share was correct, I shared a screenshot from my communication with their team. Flowers were delivered on third day, the customer service was unacceptable, I didn't even receive a short apology in email for the delay and inconvenience caused, and the flowers that arrived were old. If you have a special occasion I would recommend using a different company in order not to ruin your special moment.

Awful awful company to deal with AVOID LIKE THE PLAGUE!
Ordered flowers for my wife on Wednesday morning for same day delivery whilst she was at work. Had an order status update on the website saying "order sent to partner" (presumably the florist)
It was getting late in the day and the order status remained unchanged, so I contacted the company via their live chat and email as nobody ever answers the phone any time you call them! It was then they informed me there had been a "technical difficulty" and the flowers wouldn't be delivered until Thursday. I don't really understand what's technical about sticking 12 roses together and delivering them on time from a local florist, especially as I placed my order at 8:30 in the morning. They then guaranteed that they would send them the following day. I politely requested that the delivery be made before 5 pm the following day to ensure that my wife would be at work to receive them. Not an unreasonable request you would think being as that the order had already been delayed by a day and their obligation to me as the client had been unfulfilled. But no My Global Flowers clearly don't give a rats $#*! and once again, I was left disappointed as the flowers were delivered at 8 pm which was three hours after my wife had finished work. Awful, awful awful company. I regret the day I ever set eyes up upon their website. AVOID!

What a terrible experience, first time in my life I dealt with a delivery company so unreliable as them! For our friend's wedding celebration in Lake Como, we ordered a beautiful bouquet ( as per photos on their website), confirming in advance with their representative in chat that it will be delivered during next day, on the given day, closer to the evening, I messaged them again and the answer was - it will be delivered until 9 Pm & at 19:40! I received an email saying "due to technical reasons" we were not able to deliver it! I have no words, they promised to deliver & they didn't! Kept it to last minute while we could have found another company & we ended up not being able to make a surprise to our friends, Do Not Recommend, Never use this company again!

I am writing to express my extreme disappointment with the bouquet I recently ordered for my anniversary.
I had high expectations for the quality and presentation of the flowers, especially considering the upgrade I opted for. However, upon receiving the bouquet, I was utterly dismayed by its subpar quality and composition. The bouquet delivered bore little resemblance to the exquisite arrangement showcased on your website. Not only were there significantly fewer flowers than promised, but the overall style and composition were far from satisfactory. Furthermore, the included gift card and vase were of equally poor quality. The resolution offered by your company—a mere $25 compensation—does not come close to rectifying the situation. This was not merely a matter of monetary loss but a significant letdown on what should have been a memorable occasion.

I sent an email to their support and received a response from 'Russian Bouquet' (in the Russian language). As a Ukrainian, it's crucial for me to avoid any possibility of supporting the terrorist state. It seems like it's a Russian company, so I'd rather stay away.

P.S. Now I understand why the rating is so low.

Do not recommend. The flowers never got delivered. Delivery says 10 am - 5 pm. At 5 pm one phone call that delivery will happen in 40 min. 40 min passed no call nothing. The delivery person said they called why then there's no call? I had to call myself 3 hours later just to find out that the person can't find my apartment. Is it my job to go look for delivery person? Does the delivery person not own GPS? So because they can't use GPS it's my fault? Not to mention that the person I called was rude and loud. This kind of service is not acceptable for this price. At 9 pm I had work so I couldn't pick up my flower anymore or maybe the delivery person thinks that I stay home all day and do nothing? Should I wait till midnight to get flower delivered? I highly don't recommend it. Lost money, lost time, asked for return money and no return available.