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MyFitnessPalReviews 45

2.7

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MyFitnessPal Reviews Summary

MyFitnessPal has a rating of 2.7 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. MyFitnessPal ranks 14th among Nutrition sites.

service
13
value
13
shipping
4
returns
4
quality
11

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Texas
2 reviews
0 helpful votes
Follow Eunice F.
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The myfitness app I have no problem with. It works fine for me. I rated them 2 stars because when you have a problem with subscriptions or any non-app question, there is absolutely no where or way to find a person at Myfitness to talk to. Most everything gets pushed off to Apple, but they cannot answer some questions. When I asked the representative at Apple how I contact Myfitness, they had no idea, no phone number, no email. I've checked Google for a contact and find nothing on a phone number or email. If anyone out there has found a way to actually talk to a live person, I would love to know how you did it. Most businesses of any kind using an app, provide a "contact" or "customer support" or some way of actually speaking or communicating with the "business" itself.

Date of experience: October 5, 2023
Canada
1 review
0 helpful votes
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Premium membership
September 22, 2023

I accidentally typo'ed my email so had to cancel and re subscribe. In doing so because of the one month free it wouldn't allow me to purchase premium a second time but just keep sending back it's been purchased and have to wait the 30 day trial.I need the premium and don't care about a month free but because of it I can't use this app for 30 days. Seems ridiculous!

Date of experience: September 22, 2023
Michigan
1 review
0 helpful votes
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I purchased a one year subscription and I would never do auto renew but they charged me anyway and won't work to refund even though it was cancelled as soon as I realized they charged me again.

Date of experience: June 5, 2023
North Carolina
1 review
1 helpful vote
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New update is terrible! So much more difficult and time consuming to log your food. Switching to another food tracker.

Date of experience: May 25, 2023
Tennessee
1 review
1 helpful vote
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No thanks
April 3, 2023

I used to love MyFitnessPal. It was one of the best apps for weight loss, diet monitoring, health tracking,etc. Not anymore. Now they charge as much as my gym does for a food diary? Can't access anything from before. Nothing as it was before, and to pay to be disappointed …Nah, I'm good. You can keep all that. I guess they aren't aware that there are several free alternatives out there. Bye mfp!

Date of experience: April 3, 2023
Oregon
3 reviews
2 helpful votes
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I've been using for 2 years the app and now it's time to switch to another one. I have already tried another one and it's really is a fresh breath. This app is dying and IMO they only have profit because of a tone of ads

Date of experience: March 24, 2023
Washington
1 review
0 helpful votes
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This is a warning for those that choose to heed it. This company has LOUSY customer service! Even when they charge my account erroneously. Instead of help I receive form emails asking me to provide a receipt of my purchase, only I didn't receive a receipt because I NEVER PURCHASED ANYTHING!

They don't listen and obviously don't make their mistakes priority. I am on disability and on a very fixed income and due to this company taking money from my account, I am now 2 days without my needed medication. Do better MyFitnessPal. Do better!

Date of experience: March 15, 2023
New York
3 reviews
0 helpful votes
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I've been using MyFitnessPal for over a year, and it has been a game-changer for me. The app is user-friendly and has helped me track my food and exercise. I love being able to set goals and see my progress over time. The barcode scanner makes it easy to log food, and the extensive food database is a great resource.

Date of experience: February 22, 2023
Ohio
1 review
0 helpful votes
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Disappointed
January 9, 2023

I have used the Myfitnesspal app for several years. I took a short break from using it. When I returned, I can't use the barcode to enter foods unless I upgrade to a premium paid service. The upgrades in the app makes the screen too busy and difficult to navigate. I deleted this app today and downloaded a new fitness app with a free bar code that is much easier to navigate.

Date of experience: January 9, 2023
Michigan
1 review
2 helpful votes
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Can't believe they want $20 a month or $240 a year! I have been using this app for close to 10 years. There will be something with a quarter of the ads and cheaper. Francisco Partners got greedy and now they are losing customers. I get making it profitable but try not to overpay next time and then ask your customers to overpay to make up for your mistake! Under Armor should have never sold it!

Date of experience: November 8, 2022
Texas
1 review
2 helpful votes
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Bar scan
October 16, 2022

They need to not charge for bar scan; this is ruining the app... the $19 price way too high. Not good

Date of experience: October 16, 2022
California
1 review
1 helpful vote
Follow Debbie G.
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I have had the MyFitnessPal app for years. It used to be good. They made changes to it earlier this year that made it difficult to set goals. They came up with the page that showed how I could set my step goals, etc but the main page always shows 10,000. My goal is set at 2500. I have a handicap and will never reach 10,000 so it reminds me of the health issues I have. That same page has words piled on top of words which made it hard to read. I tried really hard to work around all the things they were changing and today I tried to get on and scan a food but now you have to pay for Premium. Every click feels like pushy sales for PREMIUM. Today I deleted the APP. It sucks seriously. I will find something else that works with my Garmin. The only reason I gave 2 stars instead of one is because it used to be easy and quick but now its not very friendly. I stayed on and lost my weight (only 15 lbs) I need two knee replacements and have difficulty walking so my time is valuable and I am not looking up every food. The Premium APP did nothing more than give me recipes and exercise ideas which I did not need. Not sure what your selling here but I am not coming back and others will follow.

Date of experience: October 10, 2022
Michigan
1 review
2 helpful votes
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Not Paying for that!
October 3, 2022

$20 a month for logging food! That's a money grab! I'm leaving that app! DELETE! It used to be helpful for so many people, now they just want your money. $5 a month maybe reasonable but $20 is way too much. Disney+ is less than $10 and you can watch movies.

Date of experience: October 3, 2022
Texas
1 review
4 helpful votes
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I have had My Fitness Pal app and used it for over 10 years now. I have always been very pleased with the app until today! Up until today we were able to scan labels on food and it would auto load into you meal log for the day. TODAY, they changed it so that you now have to pay for premium to be able to scan. I am so angry! 10 years you could scan barcodes for free. Now, they charge you. Boo! Switch it back to being free. I am thinking about dropping the app completely since they pulled this trick. Not good!

Date of experience: October 2, 2022
Ohio
1 review
0 helpful votes
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The app developers and site moderators have your personal information, payment, phone number, intimate information about your body. They use this information to sexually harass women. Be careful of someone named Steven. Do not download this app onto your phone, he tracked me with my private information.

Date of experience: August 21, 2022
Kentucky
1 review
2 helpful votes
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Don't Purchase
June 20, 2022

This app worked great until last update about a month ago. Now it does not sync to Health App. So your exercise doesn't get logged. I've asked for updates & resolution over the last month. I get a responded from Hudson at MyFitnessPal that they are "Working on it". A month is plenty of time to fix. They might need new developers, the new app sucks.

Date of experience: June 20, 2022
Georgia
1 review
1 helpful vote
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Can't import recipes
February 16, 2022

I wish I could add recipes from other websites but it won't work. It will import it but the instructions say hit edit or confirm ingredients but there is no such button, no add recipe button. It's a lot of work to have to type in complete recipes it's a shame you can't import recipes

Date of experience: February 16, 2022
New Jersey
1 review
0 helpful votes
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Using MyFitnessPal has been essential and great in tracking my calories and exercise. The app offers access to a wide variety of search results with exact macros and details regarding the food. The app runs very smooth, and even gives you educated estimates of weight gain/loss based on the amounts you track. Overall great experience using the app.

Date of experience: June 8, 2021
India
1 review
1 helpful vote
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Deduct my money
August 8, 2020

They told this premium app free for 30days after 30days payment will deduct from my account or i can cancel any time. When i log in with my card number for free trial they deduct my whole amount. I request to them to return my amount. Because to day i enrolled fir free trial when they deduct my money i cancel the subscription.

Date of experience: August 8, 2020
New York
16 reviews
127 helpful votes
Follow Mark W.
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I used to use this app and it was very helpful. Now, it is just a sales pitch for premium. It is impossible to find your own check-in reports among all that nonsense. I'm not sure if it's because I won't pay for premium, but I'm very disappointed

Date of experience: July 21, 2020