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MyCleanPC

How would you rate MyCleanPC?
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Texas
1 review
0 helpful votes
Follow Kathy R.
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My whole Windows 7 system failed, my computer had to be backed up, and Windows loaded back on. Your technician, Kevin, was a huge help handling these things. I also needed help loading Windows Live Mail, and bringing my wireless printer back on line. This was accomplished in a timely manner and very effeciently.

Date of experience: January 3, 2018
Oklahoma
1 review
0 helpful votes
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Jamie cleaned up my computer and it is much faster. He couldn't have been nicer and I
Am happy to have talked with him Thank you! I'm "older" as they say these days. I thought I was buying
A tool to work on my computer and was dismayed to find it was a service. I sent an email to cancel and then removed it from my laptop. Which is11 years old.The next month, wham another $19.95 left my account.
I freaked out ran to my lt and started a chat. Jack was his name. I tell him I don't want the service because I can't afford it. (True) On and on I go. Jack calmly replies I have turned off the monthly fee and before you go, please let out technicians fix your problems for you. Enter Jamie Carter. As you know from above, Jamie made my old tired machine jump like a puppy. And now, you know the rest of the story. If I could afford it, I would renew. This review was added to by me.

Date of experience: May 25, 2020
New York
1 review
0 helpful votes
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I have been a long time customer and have always received great tech support. For this they get 5 stars. HOWEVER, the customer service reps who initiate the tickets must be on commission as they are always hyping and pushing new products - and must be trained to not understand or accept the word NO. It is SO OBNOXIOUS! And for this, they lose a star. I actually would take even more stars away but don't want the rating of the actual technical support to be affected.

Date of experience: January 2, 2020
California
1 review
0 helpful votes
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TOTALLY FIXED
December 6, 2020

Donald was awesome. He fixed my printer and scanner and also deleted an annoying program as well as helping me to use my internet security and ID Theft software. Thank you Donald. Thank you US Tech Support

Date of experience: December 5, 2020
Alabama
1 review
0 helpful votes
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I need the protection because of what all i use my computer for like banking and any credit card business i do and for my online ordering and i don't need just anyone knowing my personal information and i think this program is going to work really well in helping me to safeguard my personal info.

Date of experience: October 7, 2018
Florida
1 review
0 helpful votes
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Finding deleted folders
October 18, 2018

I thought I had two different document folders. I was cleaning one out, deleted a lot of items, after I deleted them I discovered they were deleted out of both document folders. I needed to get them back but had already emptied the trash can. The Tech at My Clean recovered about 50%, thank you.

Date of experience: October 18, 2018
California
1 review
1 helpful vote
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Happy
May 15, 2019

So far everything is doing great. I hope I continue having a great result. The young lady that I talked to was fantastic and so kind. The tech seemed to take great care of my messed up computer and I want to thank him.

Date of experience: May 14, 2019
Florida
1 review
0 helpful votes
Follow Charlene E.
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Had them remove unused or distracting apps. I have had US Tech service for several years and have always had quick responses to my problems. My Clean PC seems to have taken on their professionalism and quick response time.

Date of experience: March 6, 2018
Texas
1 review
1 helpful vote
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I called to have my computer checked because each time I would put my computer to sleep and the awaken it when I'm ready to use it, the computer says I am not connected to a network. Within ten minutes the technician fixed the problem and cleaned and optimized my computer. Thank you so much, you have always provided great service.

Date of experience: January 3, 2018
Texas
1 review
1 helpful vote
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My brand new laptop was hijacked by rogues who locked the system and demanded $300 to release my laptop. Andre (agent 0163) took charge and removed the virus and temporary files holding my laptop hostage. Very efficient and very professional. Commendable.

Date of experience: January 3, 2018
Texas
2 reviews
1 helpful vote
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My laptop was running slow and I will told by a local tech that I had some dead spots in the hard drive. Your tech cleaned and checks for virsus. He left me a message that this was taken care of but forgot to say if he checked hard drive. I was assured after I called that everything was fine.

Date of experience: January 3, 2018
Texas
1 review
8 helpful votes
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Doesn't work
March 6, 2010

Doesn't work. I have a trojan virus and this product didn't get the job done. I contacted their tech support and they could not help. The claims they make in their advertisement ("don't buy a new computer, buy this product")are false. Doesn't work.

Date of experience: March 6, 2010
Colorado
1 review
1 helpful vote
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Works for me
April 11, 2018

Never had a problem in all the years I've used My Clean PC. Started using it back when it was Cyberdefender. When my computer starts getting sluggish I just call in and have a tech clean it up. Everyone I've ever talked to has been professional and helpful.

Date of experience: April 10, 2018
New York
1 review
0 helpful votes
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Years with them
December 17, 2019

I have been a member for many years they have helped me out and they were great at fixing any problem I had. I couldn't ask for any better technician they are so pleasant to work with. Thank you all for everything you do for me and all others

Date of experience: December 17, 2019
Florida
1 review
0 helpful votes
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I have been using MyCleanPC for a few years and they have always been able to resolve any issues that have popped up. I am happy with the level of service and the professional way they deal with my issues.

Date of experience: September 24, 2020
Canada
1 review
5 helpful votes
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TV ads and website claim it removes malware, viruses etc. However it does the exact opposite.

Had several programs monitoring what maxmyspeed does and was doing. Several trojans and various adware were installed onto my computer.

Save yourself the trouble, get something trustworthy like AVG free, etc.

Date of experience: November 6, 2010
Texas
1 review
0 helpful votes
Follow Sheree L.
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The activation code would not work for me that was emailed to me after I purchased your program. A technician had to access my computer to get it to work which I was uncomfortable with but seems I had no choice to get the program to function.

Date of experience: January 3, 2018
Pennsylvania
1 review
0 helpful votes
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The tech was easy to understand and fixed the problem. He also explained the reason for the problems that were fixed what probably caused the problems in the first place. Would suggest this service to others.

Date of experience: October 11, 2018
Texas
1 review
0 helpful votes
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I have been having problems with the audio on my computer and the technician figured out what was wrong with my computer. He told me that I needed some external speakers, because evidently there was a problem with my internal speakers and the wiring. So I am going to get some external speakers and continue to use my computer until I can get another one. My computer is old and outdated. U.S. Tech support is a great company and I will continue to use them always!

Date of experience: January 3, 2018
Washington
1 review
1 helpful vote
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The big ripp off
May 22, 2017

My Clean PC seem to be Professional scam artist I bet the department heads sit in company meetings laughing about how they rip people off and how they use Laws to do it. Did you know you can not stop payment on a Debit card you can not cancel the card and do it this is crazy the consumer is not being protected. All of this would not happen if they sold a good product So people if you do not want to be ripped off do not purchase this product you will regret it.

Date of experience: May 22, 2017

Overview

MyCleanPC has a rating of 2.7 stars from 490 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyCleanPC most frequently mention and credit card. MyCleanPC ranks 3rd among Antivirus Software sites.

service
27
value
27
shipping
16
returns
24
quality
28
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