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How would you rate MyBrittanys?
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Michigan
1 review
0 helpful votes
Follow Misty L.
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The clothes are adorable and half the price of the other company.
Will recommend to all the other moms in our group

Date of experience: May 24, 2020
Florida
1 review
1 helpful vote
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Stay away!
January 23, 2023

This is a horrible company. The items pictured online are not what you receive and their customer service is the worst! They will literally mock you, it's ridiculous! Also, the clothes they say is for the Wellie Wishers dolls is very hard to put on, the clothes doesn't stretch and the dolls arms don't bend so you have to position the doll very carefully so you don't break anything. A child can't do it on their own so be prepared to change all the dolls outfits yourself or have to buy a new doll when their arm gets ripped off. Be warned and stay away from them.

*pictured is the "pig" I received. Which when I later told them it didn't look like a pig they claimed to not know which pig I was talking about. I also attached a photo of the pig on their website which is completely different.

The outfits are pictured with shoes and it doesn't say on anywhere on the description that the shoes aren't included. I told them it was misleading and they said I should "read", I looked everywhere and didn't see it on the listing for the one I purchased but later saw it on a listing for another doll with the same outfit in a different size that the shoes weren't included.

They were very rude and condescending. Usually companies are very apologetic of any issues but that was not the case with this company. They later mocked me on their Instagram story.

I added photos of the listing to show it doesn't say anything about shoes not being included. But they literally mocked and laughed at me for bringing it to their attention and telling them it was misleading. Which it is!

Also, when you attempt to submit a product review directly on their website it says "pending approval" they don't approve any negative reviews. That just proves how sketchy of a company they are.

+2
Date of experience: January 23, 2023
Illinois
1 review
0 helpful votes
Follow Courtney D.
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Purchased a few items
July 2, 2021

Very reasonable pricing.
Purchase some items for my neice. They shipped the product out qucikly and received them in three days.

Date of experience: July 2, 2021
California
1 review
0 helpful votes
Follow Liz S.
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Poor Customer Service
April 25, 2025

Don't bother buying from this seller. No communication skills. Refunded my money when that's not what I asked for just so I could order at a higher price a month after my order was originally placed. Also told I'd have to order on wholesale site when nothing like this was indicated when I first placed my order. Lowest score I could give is a 1. Otherwise they'd receive a negative number.

Date of experience: April 25, 2025

Overview

MyBrittanys has a rating of 1.8 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyBrittanys most frequently mention and customer service. MyBrittanys ranks 37th among Dolls sites.

service
14
value
8
shipping
10
returns
5
quality
9