Musicnotes

One piece of sheet music, list price was $5.79
When one goes to check out price magically turns into $7.79
Tax 0.00
Shipping 0.00
They just add $2 hoping you won't notice the bump.
I'm reporting to state consumer affairs office. Suggest everyone else does likewise.

Purchased a single pdf as a one of to try out their service. Guitar transcription was highly inaccurate in both rhythm and pitch. Contacted customer service not to get a refund, but to communicate the poor quality of product. No response. Lazy, entitled, amateur, unprofessional company. I subsequently made a much more accurate and professional transcription in less than 10 minutes of work. Best to choose a different and more reputable company for sheet music and transcriptions than these clowns.

Just needed the pdf for my class, fool of me to believe it would be as simple as submit payment and access the pdf. The website is not user friendly at all. Complete waste of time. Had to request a refund as they never provided a valid link for download.

I have used music notes for several years with no problems. Over the past few months every time I try to enter my payment it says either the card number or the expiration date is wrong when they are clearly correct. I have wasted countless hours on this. And they have NO customer service!

Pricing is misleading and I would even say fraudulent. In the past the subscriptions didn't seem worth it.
However, it appeared things had improved so I finally subscribed. Now I regret it. Just more missleading to APPEAR more attractive. Example #1: they advertise $1 off for iOS/android purchases. For a score that is $5.79 in the web app, if you go to iOS app, it's magically $7.99 and is marked down to $6.99 So, it's a dollar off but more expensive. I checked several titles and it was the same for all.
Example #2: They say 24 songs are included. You can pick 12 of them but they pick the other twelve. Recommendation: avoid subscriptions. Purchase one-off music if you can't find it somewhere else. Be sure it's what you want before you buy and so far it's been okay that way. I don't trust them and will not be renewing.

They advertise the premium subscription, it seems like a good idea as you get 12 credits to spend on sheet music. I later found out that only very very simple arrangments, that normal cost approx $5.00, can be purchased with the credits, while any sheet music I actually want are not credit eligible. Absolute waste of time and money. Any of the simple arrangements would still be cheaper purchased individually than with the subscription.

Their apps are ridiculously outdated and lack basic features.

Examples:
- You can't set a zoom level for your sheet music.
- You can't select where to begin playback from. You can only start playback from the beginning of the song or from the start of a page.

The only thing musicnotes has on their competition is that some artists exclusively make their scores available through them. The majority of competitors are better in literally every other way.

A recent "CAMPFIRE..." promotion certainly demonstrated an ignorance of their audience. 10 songs for $1.50 each. If you order all 10 you get two free for the price of $18.99!?! I could buy all 12 for $18.00, so why would I pay an extra $0.99? I have now "UNSCRIBED" due to this insult... Good Luck everyone.

The popular songs aren't "eligible" for purchasing through your membership, so basically you've just bought a subscription for no reason. Also forcing you to buy "multiple" digital copies for no reason. Thanks, your site sucks.

What a rip off. I needed a piece of music in a hurry. Why would they charge $12.99 with your I pad app and you could get it through web site on their web page for $9.99. What a rip off they are. I am through with them!

I am not their customer, never have and never will after seeing that exorbitant 6.99 charge per music sheet. I get that it is a business, and artists get paid royalties. 6.99? That is half the cost of a Spotify subscription for $#*!s sake. And they give you alot of music. I am pretty sure people would not complain if the cost to download or read music on the site was paywalled by a $50 subscription fee, so long as you have access to all the music you want. We aren't living in the age of cavemen and printing presses, so there is no reason 3 pages of music notes should cost $7 to view on a computer screen.

Large library of pieces available for digital downloads. I've used them for years without a problem and I'm surprised to see that people have so many complaints. For popular and musical theatre songs, "Singer Pro" versions are usually very good at having piano accompaniment that doesn't unnecessarily double the singer melody line. They offer transpositions into various keys and also a choice of arrangements for some songs that have been covered by various artists. Beware of accidentally purchasing an "audition cut," as that will only be part of the song, unless that's specifically what you need. There are other sheet music sites like sheetmusicdirect.com and sheetmusicplus.com that may save you $0.80 per sheet for a typical popular song, and offer more transpositions (but they can be flawed) and some titles that you can't find at Musicnotes. I'm a professional musician in my early fifty's who used to have to search, usually in vain, for sheet music at local shops or in the nearest large city. The quality of transcriptions that Musicnotes provides for your average pop song are better today than what publishers offered back in the 70's and 80's. But, it depends on the song, too. You can listen to a preview sample to decide first if you want to buy it.

The scores in their app is much more expensive than web browser version! (And it's exactly same product) Are you even serious MUSICNOTES? Why are you punishing customers for using your idiotic app? So ppl, if you have to buy, open the score on a web browser instead of buying in the app. SHAME ON YOU, MusicNotes!

If you attempt to download music from Music Notes using Firefox or Safari, you will see a pop up stating the site is having technical difficulties with these to internet explorer apps. I could not download my music order and followed all of the instructions for Mac users to resolve the problem, none of which worked. When I attempted to download the order, my printer display stated " In use" or "Off Line". I unplugged both the computer and printer, deleted the printer form my WiFi network, downloaded a new setup from HP and installed it. HP's downloaded setup app said it recognized my printer and was connected to my WiFi network, but could not enable it to print due to something in the printer's que blocking further printing. Prior to attempting to print this Music Notes order, the printer worked perfectly. It was only after this episode that it would no longer print anything, from Music Notes or any other document from any other source, unrelated to Music Notes. I now am replacing what was a 3-month old HP computer in perfect working order with a new HP computer due to this Music Notes "technical problem with Firefox and Safari"!
There response was, "... we can cancel your purchase." Great customer service. There is documented research in customer service stating, "If you make one customer happy, he/she may tell someone else about that experience. If you make one customer unhappy, they will tell 15 other potential customers about their dissatisfaction." One can only hope.

The pro subscription is absolutely worthless, and is advertised in a way that it seems that the pro credits will reduce the price for all pieces on there. However, only a few pieces which most people don't want anyway have a price reduction under the pro subscription, and all the good pieces still require the usual price. Would give 0 stars if I could. REFUND EVERYONE MUSICNOTES

I ordered a transposed score of "if I can help somebody " for use in a church. The original was in E flat. I asked for it in B-flat. They sent me a score transposed UP. Who sings those notes!?! When I asked for a corrected score, they seem surprised that I wanted it DOWN and said it would take two weeks because it would have to be transposed by hand. Do not use this company. They are not responsive. I have yet to receive the corrected copy.