Musescore.com

Like many others, I was tricked into paying $40 for a yearly subscription. I cancelled not even an hour after subscribing and did not use the service. After a few back and forth emails with customer support, in which I had to quote their TOS to them, I eventually was refunded $30 and my account was changed to a monthly subscription, meaning I now paid $10 for a month of the service, most features of which are useless to me. Awful customer service and predatory business practices.

🎵 As a music enthusiast, I stumbled upon **MuseScore** during a late-night search for composition courses. Little did I know that this digital treasure trove would become my trusted companion on this journey. MuseScore envelops you in a symphonic embrace—whether viewing and playing scores or diving into music theory and composition. Armed with MuseScore's intuitive interface, I can compose my own melodies and complete songs. MuseScore isn't just software; it's a place to explore your creativity, compose your opus, and let MuseScore be your muse. 🎹🎼 *Note: This review is purely subjective, but my heart sings in agreement.* 🌟

Make sure you do not enable auto renewal, it is very difficult to get your money back if the renewal goes through. I cancelled after 1 day and they offered a 45% refund, it's a scam. Plus all the sheet music I actually wanted needed an upgraded subscription. Musescore is a waste of money, look elsewhere.

Offers free trial but put on pop up which charges full price when clicked as it waives free trial. No contact details and have set up terms and conditions to get prevent refund.

Avoid if don't want to be cheated out of your money

Click the "Start Free Trial" button and it will trick you into signing up for a full subscription. Ask for a refund a few days later and they will only do a partial refund. The typesetting on many of their arrangements is poor. It's a company in Cypress. BEWARE--they are a shady company and will steal your money.

MuseScore will offer you a 'free trial', charge you $40 instead, and refuse to refund you even if you email them RIGHT AWAY. This clearly happens all the time, as they have an entire response at the ready for this exact situation. Any respectable company would provide a refund, but since they are purposely scamming people, they put the blame on their customers as a way to justify keeping your money. What a horrible experience and company.

Signed up for the trial period and neglected to cancel in time. Asked for a refund and got the same canned response as other people and had no initial reply to my request for a full refund. After filing a dispute with PayPal I got a reply from them saying they would give a full refund but couldn't when the dispute in Paypal was open.

That last bit is simply not the case. Paypal states on their dispute page that they do not advise cancelling a dispute UNTIL the refund is issued. I've replied with this information to them and am awaiting any sort of refund.

My son found free music from this site that he wanted to play. He thought that he would need a proof of purchase to use the piece in competition, so he thought he was accessing a free tril and used my email account for it. I contacted them immediately to let them know that it was NOT an approved purchase and even with a paid subscription the music did not have what he needed, so the site is useless.

Baited into a free trial but they switched me to 1 year subscription of USD40 instead.
After raising a dispute with my credit card company, they offered 25% refund.
My credit card company followed up on the dispute, and they raised refund to USD30.
I will not pay the USD10 for something that I want to cancel after just 2 days of free trial. This review will stay until I get my full refund.
Finally got 100% refund after my credit card company disputed MuseScore's charges. MuseScore now wants a 5 star review. Do they deserve a 5 star review?
MuseScore: "If you are satisfied with the solution to your problem, please change your reviews to 5 stars on Trustpilot and Sitejabber"

I was honestly helped by Musescore with my refund request. This was with my subscription to a bi-annual pack, paid through credit cards.
The keys are to:
- Request them asap when you see the credit card is charged
- Request through both email & website refund page
- Check the credit card carefully to see if it blocks anything that may affect transaction process

I signed up for a free trial, and then they automatically charged me $39.99 IMMEDIATELY. I canceled the subscription and contacted support for a refund, and they are absolutely refusing to give me a full refund. The most they are willing to give me is $30 (initially they only offered a 25% discount until I refused and brought up their Terms of Service), which is $9.99 less than what they took from me.

They are intentionally misleading, so do not do a single thing on the website without reading the fine print and taking screenshots of every step in order to dispute it when things go wrong.

There too many incomplete partitures. I.e. Chopin sonata op. 65: many third mouvement scores, none of the other mouvements. The same applies to many other scores (i.e. Bahms, Schuman etc.). I wonder why this occurs and why nobody has taken care of completing the scores that are otherwise pretty useless.

The free trial is a scam. They charge you full year subscription before the trial ends and there is no reminding email about the expiry. The next email you will get is a invoice. When trying to dispute it no one answer your request. And the service is cancelled by them and I got charged for 15 dollars and I can;t even use anything service on the website..

I agree with the numerous other reviews. This company uses a vile bait and switch tactic. You sign on a link for a free trial and somewhere along the way it switches to a full PRO membership without making it clear. Immediate refund requests are met with a canned response offering an extended membership or 25% refund. Really wish I'd found these reviews before falling for their scheme.

Absolute $#*!! Made me subscribe to download 1 sheet of music! Absolutely will not use again! Website is confusing to navigate as a new person! Awful!

Musescore claims you can cancel your free trial and then charges you for a FULL YEAR subscription with no recourse to reverse the payment. They haven't been responsive to my requests showing my attempts to cancel the subscription prior to the free trial ending. Absolutely awful customer service.

Avoid these dishonest lowlifes. MuseScore are bait-and-switch thieves desperate to scam a few bucks at a time from people who had no intention of choosing a longer subscription. Same experience as others. They initiate a series of splash screens starting with taking the 7-day free trial and pepper you with upsell screens as you are simply trying to complete the registration. At the end of it all, charged $39.99 for a PRO+ subscription I never wanted. Despite canceling and contacting support within MINUTES of the transaction, they insist that I "was fully informed when I chose the subscription" and at most policy only allows 3/4 refund. To hell with them - this is what they get for their $10. Crap company. Dishonest and desperate just to hold onto $10.

UPDATE: It took two emails just to get the initial partial refund. One more email, a scathing response to their automated customer service feedback survey, and this online review finally got them to refund the remaining balance. They are still a 1-star company for cheating so many people, but if you've been cheated keep hammering until they do you justice and return your money.

On 11/28/23 I signed up for a "free trial" but canceled within hours on the same day. My credit card was charged $39.99. I emailed the company and got an automated reply that they had received my email and if I wanted to apply for a refund I would need to fill out a refund request, which I did. I then received an email asking me if I was satisfied with support. Of course not. I haven't received any further communication from them after repeated attempts. I only clicked on 1 star because there isn't an option for none. Beware of the "free trial" - no such thing. Not sure what to do at this point other than to file this review and encourage anyone NOT to sign up with them. Update: the company did eventually refund, but not until after many unanswered emails and after this bad review. They claim I didn't sign up for the free trial. But I did. Their free trial offer was very confusing to begin with. So if I didn't, then they used a bait and switch trick. So my advice is still to beware.

This is a scam.

I signed up for a seven day free trial and authorised the £0 charge in my banking app as you usually get with free trials, only for it then to immediately take the full subscription cost.

When I contacted customer services they quickly replied to tell me there were multiple subscription/trial options and I'd chosen the wrong one, but they were very kindly prepared to either give me a 25% discount or some months free.

For a moment I doubted myself, until I got suspicious enough to check here and see so many other people complaining about being shaken down like this. I'm absolutely not having it. As I replied to customer services, I never sign up for a subscription without a free trial first to make sure it's something that'll actually be useful to me. I KNOW I didn't sign up for the paid version as they're claiming. The speed of their original response and the number of identical complaints here proves it.

I told customer services the two options they offered were no good to me and I wanted a full refund. Unsurprisingly, their response to this hasn't come as quickly as their response trying to gaslight me into believing I'd made a mistake when I know I did not.

This is a dishonest company clearly making money from this bait & switch and hoping people will accept the "explanation" that they didn't properly read what they were signing up for. Avoid at all costs.

If I receive my full refund I will update this review. If not, I'll begin the chargeback process with my bank and report this company as a scam. I just hope people check here in the future before trying to get the free trial.

Attached: the email I was sent very shortly after my refund request. The fact that they have this reply ready to send complete with handy clickable buttons to their "solutions" is proof to me that the whole setup is deliberate. Combine that with the number of identical complaints on here, Trustpilot, and similar sites, it looks extremely bad for them. I will of course be happy to be proven wrong and retract my comments if/when I get my full refund. Until then, I can only assume this company is behaving fraudulently.

How can they sleep at night. Scammers. Lying website with a "free trial", that leads to a $40 subscription. It was NOT clear, despite what support tried to gaslight me into believing. Reporting them to bbb.

I'm putting this at the top so hopefully everyone sees it:

When you sign up for the free trial, there will be a little button to apply whatever seasonal offer they have going on. If you apply the offer, it removes the free trial. Again...the offer REMOVES the free trial.

You have 2 choices: the "sale" offer, or the 7-day free trial. Not both. One or the other.

When you toggle the offer on, the 7-day free trial text very clearly disappears. If you really want to be safe, read the fine print just below it. It's like 6 freaking sentences. You don't need to call your lawyer to interpret it.

Now, is this sneaky? Yes it is. Do they know it's sneaky, but do it anyway because they likely get X amount of their income from people who refuse to read? Yes they do. Well here's an easy solution for you: just freaking read. Take your time and read the words. I mean, they even give you the exact dates in the fine print showing when you will be charged and for how much.

Along those same lines, it would be nice if they gave a little bit more of a refund to you people. Not full price, but 40% or whatever is kind of lowballing it. I think if you guys gave back 75% or more, you'd have half as many negative reviews on here. But, I have no idea what it costs to run a business, so maybe you need to do it this way.

As for the actual Musescore service, it's actually pretty nice. Lots of good sheet music. They have a nice built-in player. You can save favorites etc.

To print, use the playback mixer, view some of the "official" scores etc. you will need the membership. Quite honestly, most people can get by just fine the free way.

I knocked off one star for the "sneaky" business practices, the reports of lowballing the refunds, and because of the bombardment of advertisements trying to get you to subscribe. Especially on mobile.

One last point, well it's the same point from earlier. Please READ. Everyone. We're musicians. We're supposed to be good at it.

I recently signed up for the 7-day free trial and was charged $59.99 AUD immediately to the bank account. I have cancelled the subscription on the same day and am awaiting their response to my refund request. All through the free-trial process, it was advertised that "You won't be charged during your trial period." Blatant scam.

Me, I play the trombone since about 8 months, and Im very passionate about it.
I saw some YouTubers use a notation software, and I didnt even know those existed, so i searched for one.
A free and working one.
After a few months, I still think Musescore is a great option for anyone, and I would rate it 5 stars any day.
Anyone should give it a try.