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  • Murad

Murad

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Overview

Murad has a rating of 2.0 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Murad most frequently mention customer service, order online, and phone call problems. Murad ranks 179th among Anti Aging sites.

  • Service
    8
  • Value
    9
  • Shipping
    9
  • Returns
    6
  • Quality
    8
  • Full refund
  • 60-day money-back guarantee
  • Yes
  • Yes
  • Yes
  • Yes
Positive reviews (last 12 months): 0%
Positive
0
Neutral
– 0
Negative
5
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer service at murad.com is absolutely terrible.
How would you rate Murad?
Top Positive Review

“Excellent customer service, I have ever dealt with.”

Sadia M.
8/18/22

Products are really magical but customer service is really appreciatable. Very prompt response and quick resulation.

Top Critical Review

“CHEMICAL BURN”

Leah Q.
1/12/24

I tried their 30 day acne control and it gave me a chemical burn. This shiz is trash, my skin hurt so bad, looked like an angry tomato, and now it itches like crazy a week later. SAVE YOUR MONEY AND SANITY, buy something more natural and not such a ripoff for TINY products. It's a shame, I used to use their acne gel years ago, with no issues, seems like they just care about money now. Murad will surely make you oh so sad.

Reviews (92)

Rating

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Reviews that mention popular keywords

customer service (31)
Thumbnail of user sheilaw
Sheila W.
19 reviews
82 helpful votes
“Murad products are EXPENSIVE”
June 3rd, 2008

Murad products are EXPENSIVE - my girlfriend requested some of this stuff for her bday, but this place is insanely expensive. Is there another website that I can buy this at?

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Helpful  (9)
Thank you
19 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

Murad skin care products, including acne treatments and Resurgence anti-aging products. Get customer product reviews, free samples and free shipping.

Business Attributes

  • Full refund
  • 60-day money-back guarantee
  • Yes
  • Yes
  • Yes
  • Yes

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