Main Street Renewal

DO NOT RENT FROM ms renewal they will not give you your deposit back they going to give you all kind of excuses saying that they sent it but i never received the address they sent it to someone's there 24/7 They are SAD now i have to spend more money to take them to small claims court bc i want my $#*! back this is a $#*!ed up way to try and do someone you never know what a person need their money for ms renewal I NEED MY $#*!N MONEY $#*!es

Aug 1st 2022 paid my rent and gave my 60 notice that I will not be renewing my lease. Aug 3rd they withdrew two months rent. Called was told glitch in system and refund will be sent 7-10 business days. Here we are September 16th I've been told 3x they mailed a check 2x they refunded me direct deposit. Called Aug 30th again to see where refund is because rent due again got the run around same old story. They researching and will apply that to this months rent. Around the 10th of month got eviction notice sept rent not paid. Taking 4000 out in one month seriously put me back I asked them to apply the 2000 they took and still haven't refunded me. Every time I was refused to speak to higher up. The absolute worse customer service. By the way not once did I miss a rent payment. And what they did holding up 2000 messed up my entire checking account. I am still out 2000 with order to vacate for lack of rent payment.

If you are a property manager looking for a Property management organization... PLEASE DO NOT UTILIZE THIS ONE if you generally care about your tenants.
Their poor customer service precedes the 2020 pandemic. Unfortunately BBB ratings are not affected by customer reviews. However, you can also file a complaint with HUD if need be. Poor customer service, Humiliating maintenance responses, and overall disrespect for their tenants time and Money.

Research their Lawsuit cases in your state before doing business with this organization.

Hello everyone! I am just telling you if rent from these people, you have to be careful and follow through with everything. But sometimes when you follow through with everything, it still doesn't help. I signed my lease one week ago. When I went to go and have the water turned on in my name the next day, I was told by the water company that there was a balance on the account and that it must be paid in order for it to be transfered into my name. So, I did the right thing. I called Main Street Renewal. And I have called every day since then (except Saturday and Sunday). Every time they say that they will escalate the matter. Today I called and I informed them that I was getting an attorney if it was not taken care of today. I called them again (second time today) and the matter is still not resolved.
Everyone. I move in Saturday (in about a day and a half) and I do not have water in my name on the property. I will not have running water. I am floored beyond belief. I am astounded. What kind of business are you all running here? I called Morgan and Morgan. They do not deal with this type of issue, but the nice lady there referred me to someone who can. The stress of moving, along with everyone thing else is just too much. Ya'll need to get your stuff together. You are clearly violating my rights as a tenate. Water is a necessity.

Moved in 10/27/2022. As far as the leasing process, it was easy and straight forward. Everyone I had interacted with was very helpful in assisting my concerns. The house itself is gross. It has an unpleasant odor throughout. One bathroom smelled so bad my wife nearly threw up. The carpet is nasty and beat up. Paint stains in the carpet on the staircase. Not at all what we expected...
I emailed my complaint and no one ever contacted me to follow up. What was the point in submitting that? 12/31/2022: Now onto bigger issues...we are out of town for the holidays visiting family. On 12/27 neighbors contacted me informing me that a pipe burst in our house and the house flooded. Water was pouring out of the back door. We are set to return home late night on 1/2. A tech isn't available until 1/5. We do not have a safe, habitable home to return to. I requested that we rent another available home so upon our return we have a safe dwelling. I did that on 12/28 and was told I would hear back in 24 hours and never did. I keep calling every day and keep getting the run around from everyone I talk to. No one seems to grasp the concept that we cannot live in this home and staying in a hotel is not an option since we have 4 cats and no hotels allow more than 2 pets in a room. They are not offering up any other solutions and do not appear to be treating this with any sense of urgency. I have made contact with an attorney and will be seeking legal action. DO NOT USE THIS RENTAL COMPANY!

I SPENT HUNDRED IN APPLICATION COST with no Results. The third party Application team, RENTGROW, approve my application and I met ALL the requirements several times. Every house that I applied for was denied, and I could not get a reason. Later on I found out that the property was given to another client and this was confirm by one of their Representatives in TEXAS. THIS HAPPEN to ME FOUR TIMES in 25 days with no REFUND or EXPLANATION.

I can see why this place has awful reviews (they do not even qualify for one star at this point) and my application is still processing. Which is one of the issues. It's been processing for two weeks. You get the run around when you call. I literally just got hung up on because I asked if we get our application fee back when they decide just to ignore your application an not bother even giving you an approval or not and told her I can see why they have awful reviews. They do not have the ability to connect you with the leasing agents. Just tell you they will send a message to one to call me which they have done this twice already. Left a review on Google and they really have the nerve to reply telling you to email them which I've done to no avail. Never had such a poor experience when applying for a home. If I did not like the home so much I personally would not have gone with this company after seeing the awful reviews. This is the most unprofessional not to mention impersonal experience with a company leasing homes I ever experienced. Too bad you cannot get your app fees back. Now I have to spend more money applying elsewhere. They can at least notify you if you are denied and let you know why. They should not even be in buisness

I saw many people complaining about application process, you are lucky if you got rejected. I got worst ever experience as a tenant. Our AC has been down three times within 3 month moving in. It was not working after moving in. The next two times were nightmare. You have to make tens of calls to maybe get something happen. The most recent one happened in last Saturday morning. It took half day and a couple of calls to even get a correct work order in although we made an urgent maintenance request. Outside temperature has been over 100 degree for a while in Oklahoma. The assigned vendor apparently doesn't work/answer phone during weekend. Asked for relocation, no one can make it happen. I made so many calls in two days to different numbers, sent emails. Nothing happened. They knew the vendor won't come out to fix the AC, they knew outside is above 100 degree, and they told me nothing they can do. Every call, you are dealing with a different staff, you repeat all information, some say they will follow up, some say no one is available in weekend, some say nothing they can do once work order is assigned. Nothing happened in two whole days with 100 above weather!. Nothing they can do when they got my rent and the house is not livable! We had to be homeless for two days and paid hotel to spend the night ourselves. It is just a horrible and horrible experience. We have another 9 months to go, gonna to be a long 9 months. I hope we got rejected and lost that application fee.

I have been holding off on posting but this is the final straw: AVOID MAIN STREET RENEWAL RENTAL PROPERTIES
Super long story short: We were delayed 2 weeks from our (paid) move in date of 5/27 because the plumbing in the bathroom was not working. We had 4 vendors come to the house (time off work!) and had to live somewhere else for 2 weeks. We were told it would take 45 days to process a refund (filed 6/9). These plumbing issues (which we notified them) caused water under the house and then mold though out the house, ruining a dresser and a couch (the A/C running too fast also caused this issue). On 10/1 we had to move back out of our house due to the mold and they did not have the issue resolved until yesterday 11/15 (6 weeks). They said they were waiting to refund us the original two weeks until the mold issue was resolved. Well, nearly 6 MONTHS later we got a denial for the 2 weeks (mind you, this is $700!) And we're out another 6 weeks rent so in total they owe us $2900! I called to complain about the denial and was basically told 'tough crap' even though we had vendor records and NEVER once mentioned anything about keys. If we break our lease, they said we owe them ANOTHER $1400. We are good Tennant's. We did everything to avoid mold, called them several times about the issues and noticed via phone and writing both. This company steals money from people and makes up random excuses to deny valid refund claims. They are buying all the home up in Louisville... Save yourself the trouble!
We have been extremely patient with them but will not be walked over anymore!

I have a section 8 voucher. I applied for a house, added my teenager daughter as a co-applicant, paid $100 application fee. Within 2 hours my application was denied. MSR said it takes 3 to 5 business days to process the application. I took my application 2 hours to get rejected. Now I must wait on the consumer report to come back to find out why I was denied. I told MSR that my credit was not so good to begin with. They flat out lied and said they don't do credit checks on people with vouchers, only background checks. I know my background check is good. After I get this consumer report back and it states that I was denied because of my credit. They will give me my $100 back. MSR may take other people's money, but I'm going to fight hard to get mine back. They lie and steal from people too much. I do have the recorded call where MSR claiming that they don't do credit checks on voucher holders. Not to mention every customer service rep tells you something different. Nobody knows what they are talking about, no one is on the same page. Who trains these people? I advise people to believe the reviews, they are facts. People work too hard to give MSR free money. They got rich by scheming people. They ought to be ashamed of their predatory practices. I wish they had negative stars. I give them a -1000.

I applied for a home through Main Street Renewal. Unfortunately, the first home I applied and was approved for did not meet my standards. It took a couple of months before I found another home & the second home was the PERFECT match and I can't wait for move in day!
I had the pleasure of working with leasing agent, Rylei. Rylei was very knowledgeable, informative, and helpful throughout my entire application process with my gazillion questions! She was very patient and walked me through each step of the process. She responded to emails and returned phone calls very quickly.
I haven't moved into my home just yet so I can't comment on my rental experience with Main Street Renewal, but what I can tell you is that Rylei gave me a GREAT first impression of the company and I have high hopes that my overall rental experience will be the same!
THANK YOU RYLEI

Fridge does not fit under kitchen cabinets, was told (in writing on April 2nd) the cabinet would be removed so the fridge could fit before we signed the lease. Move in day comes (4/21), and it's still not fixed. 4/23 a work order was submitted over the phone (the operator did it incorrectly), so another had to be submitted on 4/28.5/6 a maintenance technician was sent to my house to tell me that they were never planning on removing the cabinet and that he had told them during our pre-move in inspection that a new fridge would need to be ordered. 5/13 Home Depot drops a fridge off in my garage but says they don't have the authority to install it or even bring it in the house because MS Renewal won't let them. I call MS Renewal to have someone install it and am told it will be 24-48 hours, even by a supervisor, before they can get someone out here. This is totally unacceptable that I'm having to deal with a fridge in the middle of my kitchen because they don't have the wits about them to handle this in a timely manner. They had 19 days before we moved in to fix it (but didn't), and now have had almost 3 weeks since we've moved in to deal with it (but haven't).

We have been without heat all weekend with no response from Main Street Renewal. We pay $2000/month rent and get no assistance with sub freezing temperatures.

They rented me a roach-infested home and told me I was responsible for pest control. I kept my things packed because I knew I was not renewing. Any time you have a maintenance request, they randomly send someone and then try to charge you for the wasted visit when you're not home. They kept almost $1,000 of my security deposit and my home was left in pristine condition. They kept randomly charging me a late rent fee when I was never late, and I had to keep calling to have it removed, but when my last month was actually late and I requested my "one-time courtesy", they said I was given several, although they could clearly see that these were errors on their part. A neighbor who tormented us, called county about my grass being too high and county put a note asking me to cut my grass. Because of this, Main Street charged me $25. At move-out, I asked for a 3-day additional time extension and they approved it, then charged me the entire month. When I paid only the 3 days, they charged me a late fee. I called every day and the only people you can speak to have no authority what-so-ever and robotically repeat that they have sent an email and someone would get back to me. I have never received a call-back after calling them over 25 times and being told someone would call me. The only call I ever received was from someone offering me $750 off to renew my lease and asking me why I would not renew. I told them they were crazy and that they could read my list of calls and complaints. Unless I could afford to pay a lawyer, they get to keep my money. I feel so helpless...

It was the worst experience ever in my life I waited for a month for them to tell me that my ID and my section 8 voucher needed to match and I told them that my voucher was about to expire they didn't care plus I've been living in a hotel for the pass 3 weeks with my 5 kids and sadly they didn't even care and worst part of everything is I'm a transfer voucher I port out of Massachusetts and they knew all this

I recently applied to Main Street Renewal. I Met All Qualifications; We'll At Least I Thought. My Credit Is Well Pass 620 And I Make More Than Enough To Even Apply But I Did Cause It Was Affordable. Got An Email Informing That I Got Denied So I Called Around For Answers And No One Was Able To Tell Me Why. I Was Told To Wait For The Adverse Letter That'll Be Sent To My Email And It Will Let Me Know The Reason Why I Was Denied. Fast Forward A Day3 After Being Denied my Letter Is Received And States " … identified
Decision and is unable to supply specific reasons why adverse action was taken." Still Til This Day Idk Why I Was Denied. Til I Came And Saw Reviews Which Was My Mistake Cause They All Are HORRIBLE ‼‼‼‼‼ And I Believe Them Cause The Same Happened To Me. Same Way. Same Time Length.

We attempted to apply for a property but the website did not accept my payment. We were then told to apply for another property and then request for a transfer to the property that we wanted. The customer service agents each said something different and did not help with anything. They also charged me $100 and delayed the process long enough for the house to be unavailable (based on the reviews I've been reading, it is possible that the house was never available despite the fact that is was posted on their website!). I made phone call after phone call to these customer service agents in an attempt to try and find out why my money was not being taken and the applications were not being accepted. They wasted my time and my $100! I thought the company we are renting with now was bad! Little did I know that a company would show its worst side before we even applied for the house! I am reaching out to my bank as I write this review to report the $100 as a fraudulent charge! Do not, do not, DO NOT waste your time with this pitiful company!

Believe the internet, they are bad. We are having a hardship with aging parent and need to move for help. They will not help, or call us.
They are making our lives horrible!