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  • Mr Porter

Mr Porter

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Overview

Mr Porter has a rating of 1.3 stars from 82 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mr Porter most frequently mention customer service, bad experience, and credit card problems. Mr Porter ranks 278th among Designer Clothes sites.

  • Service
    42
  • Value
    40
  • Shipping
    39
  • Returns
    33
  • Quality
    37
Positive reviews (last 12 months): 0%
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0
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– 0
Negative
10
Still horrible horrendous company…stay away! They responded to my review only because they did not want bad rep. However the response I received was they apologize for the inconvenience however nothing can be done as outer box was not damaged. product 0
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33
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Critical highlights

  • Pathetic customer service and non existent quality control.
How would you rate Mr Porter?
Top Positive Review

“Great website to use!”

Declan H.
2/23/21

Just received my stussy hoodie and completely in love with it, after seeing the reviews I was hesitant to use the website but went ahead anyways and don't fault them at all! Because of the item being rare was shipped from Italy from one of there over wear house's and received the item within a week which baring in mind with COVID happening is pretty damn good! Got hold of customer services to see where my item was at and they we're spot on with helping me out where my parcel was! Would highly recommend.

Top Critical Review

“Horrible Experience”

Laurellie J.
1/24/24

I've been struggling with customer care for nearly a month to get a refund sent to my original form of payment on a pair of shoes that were faulty. The dye on the inside of the heels deeply stained and ruined several pairs of socks. This process has become so drawn out and complicated as it escalates up what seems like an imaginary hierarchy of decision-making. We won't be purchasing from this company again if we ever get this resolved!

Reviews (82)

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Reviews that mention popular keywords

customer service (48)
Thumbnail of user domk4
Dom k.
1 review
0 helpful votes
“Adidas spezial parka”
June 30th, 2019

Arrived with a week from overseas packaging is excellent communication is great rang and tweeted them instant response so there website doesn't update quickly not the end of the world coat was half price I'm well happy and would use again

Mr Porter product 0
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Thumbnail of user simones25
cantarello d.
6 reviews
12 helpful votes
“COOL BUT EXPENSIVE”
May 17th, 2017

COOL SITE
VERY PROFESSIONALE PACKAGE
FAST DELIVERY
FEW DISCOUNTS
I buyed a piar of chelsea boots and all runs good
Fast delivery
Fantastic packages
Everything great at all

Helpful  (0)
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About the business

MR PORTER is the global online retail destination for men? ۪s style. Shop from over 180 of the world? ۪s leading brands and enjoy expert weekly editorial content

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