Ordered a large (35") dark grey dog bed. Upon order confirmation, was notified of "shipping delays". As such, I reached out to cancel. They then advised that the product had already shipped but they provided no tracking info. When challenged, they provided a tracking number. Bed arrived a few days later... I ordered dark grey...they delivered BLUE. I ordered and paid for a large (35") bed...they delivered small (<24") bed. The bed has little padding and is no where near thwe quality that they claim. Dont waste your time or money...
Update for Myfluffyfriend dog beds. I got a link to send bed back, (after I had already sent it back). Get this! Are you sitting down? They wanted me to send it to CHINA. Yes, CHINA! I also contacted my credit card company and told them the story. The amount that was charged was put into a dispute hold. Of course I will not get the $18 (standard mail with tracking) I spent on mailing it back to the U.S. warehouse on the original return address. Crooks! Next stop is the B.B.B.
Dear Gail,
Thank you for sharing your experience. Our sincere apologies for the inconvenience caused. I am sorry to learn that the product and the return process didn't turn out as you expected. We take pride in the quality of the products we offer and we're sorry for falling short. We try to constantly improve our products and services with helpful feedback like yours. We do advise customers against returning items to the address on the shipping label as it is not our return facility.
If there's any further assistance we can provide you, kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com.
I immediately knew upon receiving that I didn't want this product, so I decided to send it back in the original packing. I only opened one side to inspect, because I couldn't believe that something that small would be like advertised. I contacted them and was offered discounts of 10 and then 30 percent to keep. I told them that I wasn't interested and would be sending it back within 2 days. I used the return address on the package and sent it with a tracking number thru USPS. It was delivered within 2 days as the receipt says it was handed to a person at the address. That was over one month ago and I still haven't received my refund. Now they are telling me that I have to retreive the package. SERIOUSLY? They know where it is. Well, will add to many more reviews including BBB and Martha Stewart's website where I originally saw the ad. I would give this company minus stars if at all possible.
I received an XXL bed on March 7,2023. None of my dogs would use the bed. I assume this is because the fill in the center is very insufficient and the dogs are basically laying on the floor with a few scattered lumps of stuffing.
I contacted the company about a return. After trying to convince me to give the bed to a friend or keep the bed and get 15% of my $88 purchase back, they finally sent return instructions. The bed needs to be returned to China at my cost, using a tracking return system and it must be received in China within 30 days of the day I received it. It is of course impossible to get anything to China that fast.
The sales info clearly states a 30 day return policy, but does not mention 30 days to have the product returned to China. This is false advertising! Once you receive the bed you are stuck with it.
Hi Patricia, We are sorry for your negative experience with us. Thank you for pointing out to improve our product and services in the future. I want to assure you that your feedback does not go unnoticed.
The customer service is awful! I have been asking to return the product since it arrived. I ordered a medium and it's quite small for my 20lb dog! I advised them that the sizing appears off. They offered 30% off the next size up? I declined. They then offered my a 15% refund if I would keep the product. That's less than $10 for something I paid $50 for. They've finally sent the return address and it's in China despite the product being shipped from NJ. All in all this Chinese company is scamming people and I think has AI generated reviews. The only way they're receiving 4 or 5 star reviews…
Hi Rehema, thank your for sharing your feedback. We apologize for the difficulties you've experienced. We strive to provide the best possible support to our customers and we're sorry that we fell short of your expectations. We understand your concerns regarding the sizing of the product and the return process. We assure you that customer satisfaction is important to us and we value your feedback. If there's anything else we can do to assist you or address your concerns, please contact our customer support team directly. Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
I bought a XL bed for my pit bull. The fabric on the bed is nice and my dog seems to like it and the size is actually large enough for him. My complaint is with the lack of actual "fluff" or stuffing in the bed. Odd lumping of what feels like cotton batting and not nearly enough of it. He may as well be sitting on the hard floor. The advertisement photos make the bed look very very stuffed and comfortable which it isn't. Very disappointed and misled by the entire website and their claims.
Hi Julie, thank you for your feedback regarding the XL bed you purchased for your pit bull. We're glad to know that your dog likes the bed. We're just sorry to hear that you're not completely satisfied with the level of fluffiness and comfort of the bed. We understand how important it is for your furry friend to have a comfortable place to rest, and we apologize for any confusion or misrepresentation in our advertising photos. Please note that our beds are designed with the utmost care and attention to detail, and we strive to provide our customers with high-quality products. However, we will definitely use this feedback as we continue to work on improving our products and services.
Please don't hesitate to contact us via email at info@mrfluffyfriend.com if you need further assistance.
Definitely not worth the money. I bought the XXL for my German Sheppard and I think I didn´t get the right size. False advertising. Save your money. By the picture you can see my dogs likes her old bed better and how small the XXL bed truly is.
Hello Renee, our sincere apologies if the pet bed you received doesn't seem to be an XXL-size bed and I am sorry for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to assisting you further.
Do not buy this. As soon as I opened the bag there was a very bad smell. I wrote back stating I wanted to return the bed and "Rigel" (the customer rep) said to give the bed time to air out and I should put it outside. I should not have to do that. Finally after 3 days of back and forth emails, Rigel said I have to ship it to China for a refund.
Dear Michele, we're truly sorry to hear about your experience with our product. We apologize for any inconvenience caused by the unpleasant smell.
We assure you that we maintain strict quality control standards in the production of our products and the smell is not caused by anything added by us. The smell may be due to the air-tight packaging that we use to ensure the best quality for our customers. This smell will go away in just a few days and is harmless to your pet.
Our team is committed to resolving this issue for you. If shipping to China is not feasible, please let us know by responding to the last email you received from our customer support, and we'll explore alternative solutions to ensure your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
Waited for a month for this to arrive. When I opened it, it is flat as a pancake, cheaply made and smells. My dog won't lay on it. I wanted to return it and you have to ship back to China and you pay postage. Poor choice on my part. Don't make the same mistake.
Hi Camille,
Thank you for sharing your experience. We are terribly sorry to know you are unsatisfied with our product. I know how disappointing it is when our expectations aren't met. We want you to know that we take pride in providing high-quality product and we're sorry to fall short in this case. Comments like this will help us improve our products and services. Since we're unable to find your order details here, please contact us via email at info@mrfluffyfriend.com so we can assist you further.
The bed was just as advertised, and our elderly dog immediately decided it was her favorite. We have already washed it multiple times, and it is holding up. We hope it makes her last weeks a little better.
Thank you for sharing your experience with our bed, Valerie! We're glad to hear that the bed met your expectations and that your elderly dog immediately took a liking to it. It's wonderful to know that it has become her favorite and that it has held up well after multiple washes. We hope that the comfort provided by the bed brings your dog some extra comfort during her last weeks. Please don't hesitate to reach out if you have any further questions or need assistance. We're here to support you and your furry friend.
Sarah
Team MrFluffyFriend™
I received the dog bed on 12/20/23. My dogs put a hole in it within the first week. Today is 1/1/24 and it is in the trash because they completely "destuffed" it. I don't have $49 to throw away. This was a huge waste of money.
Dear Nancy, we're genuinely sorry to hear about your experience with our Anxiety-Relieving Pet Bed. We strive to provide high-quality products, and it's disheartening to learn that your dogs had an issue so soon. We appreciate your feedback and take it seriously.
Unfortunately, we cannot check anything since you didn't provide an order number. Please reach out to our customer support at info@mrfluffyfriend.com with your order details. We'd like to make things right and ensure your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
I bought 4 beds and my babies just lovvve them!
Shipping is worth the wait, the holidays and weather had me worried for nothing.
Fantastic customer service, as I had a few questions. Of course they have a great team, they're dog and cat people!
I Highly recommend MrFluffyFriend.
Their contentment is such a joy to see!
Thank you so much for your wonderful feedback, Fletcher! We're thrilled to hear that your babies are loving their new beds. We designed them with love and care to provide ultimate comfort for our furry friends.
We appreciate your understanding regarding shipping delays, and we're glad to know that our customer service team could assist you with any questions you had. As fellow dog and cat people, we truly care about the happiness and well-being of all pets.
Thank you for recommending MrFluffyFriend™, and we hope to continue bringing joy and contentment to your pets in the future!
Sarah
Team MrFluffyFriend™
Do not buy this item! Complete rip off. I saw the same bed for 35$ in Costco. It sells under the name Calming Bed. This is just wrapped and sent to you in a plastic bag. All of the tags are torn off and once opened you can not return it. My dog didn't even lay on it. He simply walked right over it! Complete fraud. I wouldn't even give it one star but no choice!
Hello Bonnie, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
If you receive your order & it is the wrong size, Thats it,no exchange, told to sell it or give as a gift. Then offer of discount off the next size.multiple emails Absolutely no return.
The next is full refund only if Australian costumers post to china despite the fact the parcel has an Australian address. You loose every which way. The anti anxiety dog bed purchase causes great anxiety to the customer.
Hi Judy, we apologize for any inconvenience you have experienced with your order. We understand that receiving the wrong size can be frustrating, and we apologize for any miscommunication regarding exchanges. At MrFluffyFriend™, we strive to provide excellent customer service, and we regret any confusion caused by our previous correspondence.
Regarding returns, we apologize if there was a misunderstanding. We aim to address each case individually to find a suitable resolution. We appreciate your feedback and will use it to improve our processes. Regarding the issue of returning the item to our warehouse, we understand your concerns. Our return process may involve shipping to our international warehouse, which allows us to efficiently process returns and refunds. However, we acknowledge that this can be inconvenient for our Australian customers, and we apologize for any frustration caused.
We genuinely value your satisfaction, and we would like to make things right for you. Unfortunately, you didn't provide your order number for us to check anything for you. Please send us an email at info@mrfluffyfriend.com for us to be able to further assist you.
Sarah
Team MrFluffyFriend™
I'd give it no stars if it would let. Don't waste your money. I spent over 80.00 dollars on it. Trying to return it for a refund. The return address is in China. It would cost more in postage to return it than the refund. All they offer is a 30% refund. Nope, I want my money back. ALL of it. DO NOT buy this!
Hi Lori,
Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Guys, this is a complete delight! Thank you very much to the seller. The bed is very cool. The dog lay down and no longer gets up, very good quality goods for such money. No smell. 10 stars would fit!
Hello Lorey N, We are delighted to know as well that you and your dog love the bed. This review made our day! Thank you very much.
I bought this for my Presa/boxer cross thinking that she could use a squishy comfy bed. Boy was I disappointed. First it took 3 weeks to arrive and although the material of the bed is soft, that is the only thing that is. Ther is not nearly as much filling as in the pictures. I'm glad that I got this on sale for 100 bucks and not 160, but this bed is worth about 10 bucks. Save your money and the disappointment
Hello Lindsay, We are sorry to know you are not satisfied with our product. We want to make sure your concern is addressed. You can contact us via email at info@mrfluffyfriend.com. Thank you very much!
I ordered 2 beds, and they arrived about 3 and 4 weeks after I ordered them. I opened the first and decided that the XL was barely large enough for my dog. When the second one arrived, I left it packed in it's tight plastic wrap and asked to exchange for an XXL. I was told that it would have to be sent to their return center in China, with no return reimbursement, and that any refund for a return would be quite delayed, perhaps many weeks. It was suggested that I give it as gift to someone else, and they would refund me 15% to keep it. "Satisfaction Guaranteed"... I don't think so.
Don't waste your money,
MDW
Minneapolis
Dear Mike, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It is an uncommon instance and we’ll do better in the future.
Please feel free to reach out to info@mrfluffyfriend.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Usually with any type of new dog bed we had to encourage Gem to get on it with treats etc, when this arrived we set it on the floor and to our amazement she got on it straight away without enticement, and she looks so comfy on it so you can imagine how pleased we are service, product and price excellent 5 star thank you
Dear Miss J, we're thrilled to hear that Gem is one very happy dog with her new bed! Your positive feedback means the world to us. We're delighted that she finds it so comfy. If you ever need anything else for Gem or have questions, please don't hesitate to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
Ordered the XL McFluffy dog bed for my senior Springer Spaniel. The "bed" came in an ENVELOPE. I thought, well maybe it expands like the foam people beds do. NOPE. I don't know if the bed I received missed a quality control inspection, but the center part of the bed has like, ZERO, padding. You place you hand in the middle and you're touching the floor. There is a little bit of padding in the bolster around the outside of the bed but definitely no support for my senior (15.5 year old) springer. Don't believe the hype of support and anxiety relief. She prefers the Costco brand (Kirkland Signature) bed she's had for several years.
Hello Mark, thank you for sharing your feedback. We're sorry to hear that you were not satisfied with your recent purchase of our XL McFluffy dog bed. We apologize for any inconvenience this may have caused you and your senior Springer Spaniel. We take our quality control process seriously, and we are sorry that we fell short in this instance. We appreciate your feedback and will use it to improve our products. If you have any further concerns, please don't hesitate to reach out to us.
Ordered a large size sofa cover, received one matching dimensions os small!
Contacted to arrange return & refund. Was advised to pass on to a friend & purchase larger size at discount.
Had already paid for largest size.
Very unimpressed by return policy.
Dear Christine, we apologize for the inconvenience and disappointment you experienced with our customer service. This is not the level of service we strive to provide.
We understand that you received the wrong size of sofa cover, and we deeply regret the error. Our team should have promptly assisted you with the return and refund process.
Regarding the suggestion to pass on the smaller size and purchase the larger size at a discount, we recognize that this was not the appropriate solution in your case, and we are sorry for any frustration it may have caused.
Your feedback is valuable to us, and we will use it to improve our policies and processes to ensure a better experience for our customers in the future.
One of our customer support representatives will send you an email to find a resolution that meets your satisfaction.
Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to regain your trust.
Sarah
Team MrFluffyFriend™
Overview
MrFluffyFriend has a rating of 1.9 stars from 460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 624th among Pets sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Crete, we sincerely apologize for the inconvenience you've experienced with your recent purchase of the MrFluffyFriend™ pet bed. We understand the frustration caused by the shipping delays, incorrect sizing, and color discrepancy. This is certainly not the standard of service we aim to provide.
Our team is committed to resolving this issue promptly. Please expect an email from us. We will initiate a swift resolution process to ensure your satisfaction.
We appreciate your patience and understanding.
Best regards,
Sarah
Team MrFluffyFriend™