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MrFluffyFriend

How would you rate MrFluffyFriend?
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France
1 review
1 helpful vote
Follow Clotilde K.
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Their product, in my case the Extra Large Anxiety Relieving Bed is fantastic. It is very well made and most importantly, my dog absolutely loves it. She snuggles down it for her day time naps and she is definitely a lot calmer now when we get home after leaving her alone which is exactly what we were hoping for from the purchase. The delivery time was as told which considering it included the Christmas holidays was very good.

Date of experience: July 28, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Thank you for your wonderful review, Clotilde! We're thrilled to hear that your dog loves the MrFluffyFriend™ XXL Anxiety-relieving bed. We designed it with comfort and calming features to provide a cozy space for pets, and we're delighted to know that it's making a positive difference in your dog's day-to-day life.

We understand the importance of timely deliveries, especially during busy seasons like the Christmas holidays, and we're glad we could meet your expectations in that regard.

If you have any more feedback or need assistance with anything else, please don't hesitate to reach out. We're here to ensure both you and your furry friend have a happy experience with our products.

Thank you for choosing MrFluffyFriend™!

Sarah
Team MrFluffyFriend™

New Jersey
1 review
3 helpful votes
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Bed took 3 weeks to arrive - Arrived stuffed in plastic shipping envelope and a mess. No support and made with some sort of poly fibers. Tried to return as they offer 30 day warranty only to find out I need to ship back to China! The cost to ship is more then the $58 it cost to purchase bed. What a scam!

Date of experience: May 9, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Dear Jon, thank you for sharing your feedback. We apologize for any disappointment you have experienced with our product. We appreciate your feedback and will take it into consideration as we continuously work on improving our services and offerings. Unfortunately, you didn't provide your order number. Thus, I'm unable to check anything for you.

If you have any further concerns or questions, please don't hesitate to reach out to us at info@mrfluffyfriend.com. We value your satisfaction and aim to find a resolution that meets your needs.

Sarah
Team MrFluffyFriend™

GB
1 review
7 helpful votes
Follow Hazel J.
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Our babies love them and shipped quick. I do recommend this shop! The bed quality is good, the price is cheaper than the store. The item arrived after 3 weeks. Great bed for both dogs and cats! My pets love these beds and wont agree to use their old beds again Best customer service to date.

Date of experience: April 6, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Hi Hazel, thank you so much for your kind words and for choosing MrFluffyFriend for your pet's needs. We are thrilled to hear that your babies are enjoying their new beds and that our customer service has met your expectations. We appreciate your recommendation and look forward to serving you and your furry friends again in the future.

Oregon
1 review
0 helpful votes
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My greyhound loves it!
November 13, 2023

We have had several of these beds and my dog loves them. If your cat has an "issue" and pees on them they don't wash well several times (hence the multiple beds), but my dog melts into them and I'm glad to keep her happy and comfortable.

Date of experience: November 13, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Thank you for your review, Linda! We're thrilled to hear that your greyhound is head over paws for our MrFluffyFriend™ beds. We appreciate your feedback about washing, and we're always working to improve our products. Here's to many more comfy moments for your furry friend!

Warmest regards,

Sarah
Team MrFluffyFriend™

GB
1 review
63 helpful votes
Follow thi g.
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Highly recommend it! Very fluffy and comfortable. My dog seems to like it Very good bed, like a cloud, high, lush, soft, came in 1 week, 60 cm for my Chihuahua weighing 2700 most that, you can roll. The bed came quickly, quality.

Date of experience: April 7, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Thank you so much for your feedback! We're thrilled to hear that you and your furry friend are loving our fluffy bed. It's always great to hear positive feedback from our customers, and we appreciate you taking the time to share your experience. We hope to continue providing you and your pup with high-quality and comfortable products in the future. Thanks again!

GB
1 review
0 helpful votes
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This is the worst customer service I've ever had. And a total scam. I asked to cancel the order within 24 hrs and they responded saying that it had been sent out. It then took 12 days to get to me.

When I asked to cancel they said that they would happily refund me once it arrived but didn't specify in that email that I would be shouldering the cost of return. To China!

Both the shipping were incorrect and the bed isn't what was advertised.

Every time I try and get a return label they offer me a % off the bed to keep it to "offer to a friend as a gift" or " donate to a shelter" The item isn't worth keeping for a gift or anything else as it's total crap.

Date of experience: December 15, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Dear Kate, we apologize for the inconvenience you've experienced with your recent order. We're sorry to hear about the issues you've encountered, and we take your feedback seriously. We strive to fulfill orders immediately and we're sorry if your cancellation request can no longer be processed. As for the return, if you need further assistance, please respond to us via email at info@mrfluffyfriend.com. We appreciate your understanding.

Best regards,

Sarah
Team MrFluffyFriend™

California
1 review
4 helpful votes
Follow Crystal S.
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First of all, I will never buy from this company again. Size large is a small. I have 3 Rotties and one is a medium size the other two large. These pillows do not fit my dogs. Luckily the XXL fit for one. I will give the other two to a friend as a gift. Never never again. I should have looked at the ratings first... next time I will buy at a prt store or Costco

Date of experience: October 23, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Dear Crystal, we apologize for any inconvenience regarding the delivery time and size of your order. Your feedback is important, and we're sorry to hear about the sizing issue.

Unfortunately, you didn't provide an order number for us to check anything. If you ever decide to give us another chance in the future, please don't hesitate to reach out if you have any questions or concerns. We're here to ensure you have a better experience with MrFluffyFriend™ products.

Best regards,

Sarah
Team MrFluffyFriend™

Pennsylvania
2 reviews
5 helpful votes
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It's a ripoff
December 9, 2022

I'm so angry this company advertising that their beds are great and fluffy and the X-Lg is so big. Well the couch bed is falling apart and the exact bed I paid 3x's more for is the exact same size as my medium one at home. I've been using these for a little over a week and they look old the fur is smashed and it's just ridiculous. I'm ready to talk to an attorney for false advertising.

Date of experience: December 9, 2022
Sarah T. MrFluffyFriend Rep
over a year old

Dear Tracy, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

Please feel free to reach out to info@mrfluffyfriend.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

California
1 review
2 helpful votes
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I was wrong.
January 23, 2023

I previously wrote a bad review on this product. I was wrong. It looked bad out of the package and I was worried it would shed but once I began using it my dog loved it and prefers it to her other bed. It doesn't shed and is easy to wash. The company replied to my emails very promptly and courteously. So I take my previous review back. Only thing is I found out local pet shop has exact same product for the same price. They don't accept returns either. Very happy with the bed.

Date of experience: January 23, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Hi Alan,

Thank you for taking the time to update your review and share your positive experience with our product. We're glad to hear that your dog loves the bed and that it's easy to wash. We strive to provide excellent customer service, so we're happy to hear that our replies to your emails were prompt and courteous. We appreciate your feedback and will continue to offer competitive prices and a hassle-free return policy for our customers. Thank you for choosing MrFluffyFriend!

California
1 review
0 helpful votes
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Mr Fluffy Friend 15% refund policy
December 12, 2023

Pet beds are too small. Mr Fluffy Friend offered; "to make things easier for me, Mr Fluffy Friend offered 15% refund" on purchase price in addition to return shipping cost I would pay, or I could donate the beds.
Really?!

Date of experience: December 12, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Dear Nancy, we appreciate your feedback and apologize for any inconvenience caused. Our commitment is to ensure customer satisfaction, and we're sorry to hear about your experience with the sizing of our pet beds. We understand your concerns and have taken note of your feedback regarding our refund policy. We strive to continually improve, and your insights are valuable to us. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.

Best regards,

Sarah
Team MrFluffyFriend™

Colorado
1 review
39 helpful votes
Follow L L.
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Scam, deceptive, rip-off
June 1, 2022

Cursing myself for falling for their BS. The pictures are a lie. It comes vacuum packed and to return it their policy is "The unit cannot be returned under the 30-day return policy if the plastic seal is broken, as the safety of the unit may be compromised. In other words - you can't tell at all what it will be like until you open it, and then you can't return it. And it is terrible quality. These thieves should go to jail.

Date of experience: June 1, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello L. L, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!

Canada
1 review
4 helpful votes
Follow Marie-Helene M.
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I have to agree with comments, this is a hoax and a scam. I have received numerous emails to apologize, « rest assured we'll deliver your item », exactly how others have described their bad experience. As I made the purchase with PayPal, I will be asking for a refund. I have two extremely anxious dogs and I bought I'd give this bed a try. What a fool I was to fall for their publication. Get a bed in a reputable pet store!

Date of experience: February 7, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Hi Marie-Helene,

Thank you for bringing this to our attention. We are to know that you still haven't received your order. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.

South Carolina
1 review
5 helpful votes
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Poor at best
December 20, 2022

I bought an XL bed for my 65 pound dog and it doesn't fit her. The bed is way too small so the sizing they give you doesn't work. After 2 days of having it, she was able to tear into it and all the stuffing came out of it. Worse purchase I have ever made. It is complete garbage. Do not buy this for your baby. It doesn't work. After spending $65 for this product and trying to get a refund, which has not happened, I DO NOT
RECOMMEND this item at all!

Date of experience: December 20, 2022
Sarah T. MrFluffyFriend Rep
over a year old

Dear Mary Lou, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

Please feel free to reach out to info@mrfluffyfriend.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Ohio
1 review
2 helpful votes
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Acam
January 4, 2023

I purchased 3 beds that finally came after 2 months. Only opened one and it was a flat pancake, smelled, and the stitching is falling apart and you could feel the hardwood floors under it. I contacted the company by email. They said give it a couple days to fluff which I did. So I contacted them back it didn't fluff up. They didn't return any of my emails for way over a month. They commented after I said I was going to turn this over to my credit card company. They said I could return it and gave me no address. This company acts like it is based in the US and is actually based in China. This company is a total scam. They want me to pay for return which is more than the crappy beds. Letting my credit card company deal with this

Date of experience: January 4, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Hello Chandra,

We are terribly sorry to know you are unsatisfied with our product. We remain committed to our customers and your satisfaction. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!

GB
1 review
5 helpful votes
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DON'T BUY!
November 10, 2022

Took an age to arrive and when it did it was woefully too small - I had ordered a Large (suitable for a whippet, the website said). My whippet is 19 inches to his shoulder and could barely get half his body on it.
I repeatedly asked for a return address only to be told to "fluff it up"!
When they finally sent a return address, it's in China. I'm UK based and they definitely have a Europe hub but won't give me the address.
I have donated it to a dog shelter.

Date of experience: November 10, 2022
Sarah T. MrFluffyFriend Rep
over a year old

Hello Lanie,

We are sorry to hear about your negative experience. We try to constantly improve our products with helpful feedback like yours. Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!

New York
1 review
3 helpful votes
Follow Alex K.
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False advertising. Beds are much smaller than the site makes them appear. That mastiff in that picture must be a puppy to make their largest bed look that big. My 35lb dog falls out of the large size bed. Just another cheap Chinese ripoff with an unreasonable return policy. They "have warehouses in USA" but won't let you ship to them.

Date of experience: January 15, 2024
Sarah T. MrFluffyFriend Rep
over a year old

Dear Alex, we appreciate your feedback and apologize for any inconvenience. Our team is committed to customer satisfaction. For further assistance, respond to the last email sent by our customer support team and we'll work towards a resolution. Thank you for bringing this to our attention.

Best regards,

Sarah
Team MrFluffyFriend™

Colorado
1 review
2 helpful votes
Follow P H.
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We purchased 2 beds for our grand dogs for christmas. Took over a month to get them. They were too small and not good quality. Trying to get them returned is a night mare! They come from China and they won't send a label to return them. You have to return yourself. After looking into that there is a 500 cost to ship back which we obviously won't do. So now we are stuck with these beds and will have to try to sell them. I would never buy from this company again

Date of experience: January 18, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Hi, thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment and that you're not satisfied with the quality of the pet beds you received. This is an uncommon situation as our items don't usually take a month or more to be delivered. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at info@mrfluffyfriend.com.

Norway
1 review
1 helpful vote
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Dog bed
August 16, 2023

My dog is 42 lbs and we ordered the XL. At first I thought it was going to be to small because the previous bed she had was much bigger. However, it took her only a day to curl up in it as if it was hugging her. We even brought it with us when traveling by car and she cuddled in it the whole way. She has storm anxiety and the bed is wonderful for her. So glad we bought it.

Date of experience: August 16, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Dear Dina, thank you for sharing your positive experience with the MrFluffyFriend™ pet bed! We're thrilled to hear that your 42 lb. dog is enjoying the XL size. It's heartwarming to know that the bed quickly became a cozy and comforting spot for her, providing a sense of security during travel and helping with her storm anxiety.

Your feedback brings us great joy, and we're delighted that our product has made a positive impact on your dog's comfort and well-being. If you ever need anything else for your furry friend or have more stories to share, please don't hesitate to reach out. We're here to help and ensure both you and your dog have a wonderful experience with MrFluffyFriend™.

Sarah
Team MrFluffyFriend™

Norway
1 review
5 helpful votes
Follow Sofie M.
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We purchased a new anxiety reliving pet bed from mr fluffy friends; my dog loves the softness and it is so fluffy; my dog snuggled into it rolling all over; I sat with her and wrapped it around her; I would definitely recommend

Date of experience: May 3, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Hi Sofie, thank you for sharing your positive experience with our anxiety-relieving pet bed! We're thrilled to hear that your dog loves the softness and fluffiness of the bed. It's heartwarming to know that your dog feels comforted and enjoys snuggling and rolling all over it. We appreciate your recommendation and if you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing MrFluffyFriend!

Sarah
Team MrFluffyFriend™

France
1 review
0 helpful votes
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My dogs love this bed! I have a very anxiety ridden puppies and this bed has comforted her better than anything else I've tried! And we recently got a puppy and the 2 of them share this bed every night.

Date of experience: July 26, 2023
Sarah T. MrFluffyFriend Rep
over a year old

Hi Johanne, we're absolutely thrilled to hear that your dogs love our MrFluffyFriend™ bed! It warms our hearts to know that it has provided comfort to your anxiety-ridden puppy, making a positive difference in her life. We designed our beds with love and care, aiming to create a cozy and calming space for our furry friends.

It's delightful to hear that your new puppy has found a perfect companion in the bed as well, and they enjoy sharing it every night. We hope their bond grows stronger with time, and our bed continues to be a source of comfort and happiness for both of them.

If there's anything else we can do to support you and your furry companions, please don't hesitate to reach out. We appreciate your kind words and are here to ensure the best experience for you and your dogs.

Thank you for choosing MrFluffyFriend™!

Sarah
Team MrFluffyFriend™

Overview

MrFluffyFriend has a rating of 1.9 stars from 460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 624th among Pets sites.

service
293
value
281
shipping
300
returns
211
quality
254
This company responds to reviews on average within 26 days
+162