MovieTickets.com

Incredibly painful web site - one where cloudfare canceled my transaction several times saying I was "BLOCKED" as malicious. Had to recreate the order more than once; losing prime seats in the process, then - after purchasing find out I'm stuck with tickets my wife doesn't want. No Refund or Exchange option - Greed Level 100. DO NOT OFFER THESE GIFT CARDS TO ANYONE YOU CARE ABOUT - only to those you want to annoy and create an uncomfortable future with.

I received a couple of these $25 "gift" cards for Easter. First thing you need to know is if you try and click on the link on the home page to register it will say "Currently Unavailable". There is a work around for this. You have to pull up a movie, add a ticket, and in the "Sign In" tab you can click the "Create My Account" button to actually register. Why this worked and the other didn't is beyond my understanding. Anyway I selected my theatre (AMC), and selected the number of tickets I wanted to purchase (2). What I don't get is this "Convenience Fees" that is added on to the price. I understand that if you a specific seat you'd pay extra to get said specific seat, but here's the thing... our AMC theatre doesn't do assigned seating! Why and the heck should someone have to pay an extra $1.70 per ticket if there is no assigned seating! Now if you are a Stubs Member this "Convenience Fee" is waived, but if you aren't than you are forced to pay extra money. Oh and speaking of extra money, being a Stubs Member I can see movies on Tuesdays for $5. Not if you buy ticket through movietickets.com. Even if you put in you Stubs card number, all it does is remove the "Convenience Fees", you still have to pay full price for the tickets. Now it did let me use the gift card, but I had to use $17.38 out of $25 and now there will not be enough for another ticket later now. What a rip off.

I will NEVER purchase tickets thru this site again, I will NEVER purchase another gift card for this site ever again. We were unable to see the movie I purchased tickets to DUE TO A FIRE and the customer service could care less what the reason was, just that it was past the movie start time! I have accounts with Fandango and had issues happen before and they literally just put the credit amount right back in your account and ready for use right away! MOVIETICKETS.COM IS TOTAL CRAP DO NOT PURCHASE FROM THEM UNLESS YOU EXPECT LIFE TO BE PERFECT AND THAT NOTHING COULD GO WRONG IN SEEING THE MOVIE INTENDED BECAUSE THEY WILL NOT CREDIT YOUR ACCOUNT FOR NOTHING

I had a gift card. I went on their website to purchase tickets for a movie I was going to see that day. It took a very long time to process and when it finally stopped, the screen said "Sorry, this transaction was unsuccessful". Frustrated, I went back to try to purchase again only to find that the site had taken money off my gift card despite the transaction being "unsuccessful". I immediately called and all i got was a recorded message saying to email them for customer service then the line went dead. I immediately emailed and received a response saying that they would get back to me within 72 hours which was not helpful for the movie i was going to see that day. Went to the movie and just paid. When I heard back from them the next day, they pretty much said that the transaction was successful so I was abel to use the tickets purchased. When asked how was I supposed to know that the "Sorry, this transaction was unsuccessful" actually meant that i had indeed purchased tickets and i would like a refund, they told me I would have to either go back to the store where I got the gift card or ask the person who gave it to me to look into it if it was a gift. Absolutely HORRIBLE business and customer service. I emailed them back again with the screenshot of the screen saying the transaction did not go through and requesting a new gift card to make the situation right. I have not heard from them since. Terrible, terrible way to run a business.

I inadvertently landed on this site, thinking that I was at my neighbourhood movie site (i. E., Fifth Avenue Cinema), where I normally purchase my tickets online and select my seats. Since I was wanting tickets for a very popular movie, I assumed the process for purchasing my tickets was different. After paying a $3.00 service charge, I was guaranteed the best possible seats for a 6:45 PM movie. My purchase was made at 1:00 PM.

Since I was not assigned seats, I walked up to the theatre to ensure my seats were appropriate and that I would be assigned my scene points. I was furious to learn that my best possible seats were in the second row at the front of the theatre. This is insane. I would never choose to sit this close, in this small theatre.

My questions: What customer service was provided? How dare the site advertise best available seats as seats located two rows at the front of the theatre.

Never again will I be tricked into using this site, nor do I recommend it to anyone else!

Incredibly misleading, poor customer service, and unjustified charges. Their fundamental business proposition is that if you make a mistake on date or showtime - you're screwed. You are charged the service fee (for no actual useful service), and if you make a mistake, you may or may not be entitled to a refund, and if you're lucky to have a shot at it, you need to GO TO the theater yourself (BEFORE THE SHOWTIME or you are screwed) and request a refund in person.

HORRIBLE. These gift cards are a SCAM. My mom bought me one for Father's Day in Grass Valley, CA (even though no theaters anywhere near Grass Valley participate with movietickets.com). I live in Sacramento, CA (the state capital of CA) and there are NO PARTICIPATING THHEATERS IN A 2 HOUR RADIUS. Customer service told me there are no refunds and I just have to drive to a participating theater. Their business practices are immoral...