• Motorola

Motorola

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Overview

Motorola has a rating of 2.7 stars from 26 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Motorola most frequently mention customer service problems. Motorola ranks 131st among Mobile Phones sites.

  • Service
    7
  • Value
    7
  • Shipping
    5
  • Returns
    7
  • Quality
    9
Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
1
Negative
5
1
See all photos
How would you rate Motorola?
Top Positive Review

“Entirely A Good Experience”

Ken S.
12/31/20

When I needed to return two phones for a reason that was my fault, they let me, and even paid for shipping. The service reps I talked to were courteous and helpful. I was so pleased with the ease of the return that I didn't even consider another brand for my next purchase; it was Motorola all the way. They get your order out quickly, and most of the Motorola phones I've had have worked well and lasted a long time. There's also less bloatware installed compared to a Samsung phone I own.

Top Critical Review

“Horrible phone. Freezes up.”

Teresa G.
6/12/23

This is the worst excuse for a cell phone I've ever owned. It freezes up literally every 10 mins. I have done everything the internet has suggested and no change...at all. Phone tries to blame it in websites. "So and so website is not responding" Wtf every site I go to isn't responding? Nope it's this piece of $#*! phone that's not responding. Can't wait to replace it with something reliable like an Iphone or a Samsung. Next salesperson tries to sell me a moto piece of crap phone I'm going to get physically violent with.

Reviews (26)

Rating

Timeframe

Other

Thumbnail of user kens375
101 reviews
63 helpful votes
December 31st, 2020
Verified purchase

When I needed to return two phones for a reason that was my fault, they let me, and even paid for shipping. The service reps I talked to were courteous and helpful. I was so pleased with the ease of the return that I didn't even consider another brand for my next purchase; it was Motorola all the way. They get your order out quickly, and most of the Motorola phones I've had have worked well and lasted a long time. There's also less bloatware installed compared to a Samsung phone I own.

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Products used:
moto g7 play

Service
Value
Shipping
Returns
Quality
Thumbnail of user markv244
7 reviews
4 helpful votes
November 1st, 2023

I Have had this phone for 6 years, has a corded base phone with answering machine and 2 cordless phones with separate charges, I lost one of the cordless phones March 6 2023, turns out I left on the wiper cowl of a customers car at my auto repair shop and found it on October 30 2023 after one of the rainiest summers ever, I shook all the water out and put it on the charger for the night, and it works as good as ever. That's quality built

Products used:
Motorola M803 cordless with base

Value
Quality
Thumbnail of user windowsv
2 reviews
0 helpful votes
July 15th, 2020

I've had many phones by them and they've been good! Should keep up the good work!
They're good for the young and old!

Thumbnail of user andrewg764
5 reviews
13 helpful votes
August 3rd, 2020

Great devices being released nowadays, I must say very satisfied, not thrilled but very satisfied with the current new releases.

Thumbnail of user sheetalk1
5 reviews
8 helpful votes
September 12th, 2017

Best smartphone. Using last 3 and half year. Very beautiful display competing this days high end phone. No lagging on normal games. No hanging but little bit slow. Very hard material. I fall it 100 of times never single scratch on screen. Never used cover, back cover or screen guard.

Thumbnail of user kous4
6 reviews
10 helpful votes
October 6th, 2016

I have been using this mobile for 2 years. Fell sometimes, yet no problem whatsoever. Very good quality.

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About the business

Say hello to moto. Buy new unlocked Android cell phones and modular smartphones from motorola. Customize your experience with moto mods.

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