Motorcycle-Superstore

Ordered a pair of boots for my son {he's getting a new dirt bike for Christmas} the boots were suppose to have arrived Dec 22 needless to say they didn't arrive so I went to tracking. Live chat got no where! The guy was trying to tell me we ordered something we didn't. By the time he finally found my order he informed me that oh sorry they are discontinued you will not be receiving those boots I'm sorry for the inconvenience! Now it's Christmas we have a bike and no boots. No one ever bothered the send me a correspondent letting me know they were not coming. Absolutely the worst ran company in American history and that is saying something. Plz take your business elsewhere they DO NOT deserve it! If I could give them a -0 I would

Because MS did not honor my simple request to call the manufacturer to ensure I get a fresh motorcycle tire, I cancelled my order and asked for a refund. I can go to a dealer here in San Antonio and get a fresh tire. All I have to do is ask.

There is this thing called the telephone. They refused to use it to talk to people at the manufacturer to relay a reasonable customer request often made regarding motorcycle tires. Instead, they lectured me about shelf life and warranty. Making that call would have taken less time and would have been far better for customer relations.

Ed Goldner

I ordered an FMF 4.1 complete Exhaust system, not cheap by any means. I paid close to $700.00 for it and received free shipping. Two days later I get an Email that another FMF exhaust system has shipped? They accidentally charged me $1500 dollars for two exhaust systems. Wiped out my checking account. It was close to sept. 1 2016, that meant bills are due. I called and spoke to every supervisor I could, some never called me back. I had to wait for them to turn the shipment around and for them to receive the parts back before I was refunded my money. Because of there mistake I was with out the money for almost a week. They did nothing to refund the overdraft fee they caused. I'm still fighting to get it.

I ordered a set of tires, $487 worth of tires. I had ordered from them before and had great service and go ta fair price. This time after confirming the ship to address, they shipped the product to a wrong address at the opposite end of the state, 250 miles away. I called them to offer to drive down to this location and get the tires, because I needed them. I offered to drive this 500 miles for a $100 credit. The manager told me they would only give me $75, which would not even pay for my fuel.
What is wrong with you people? You lost my business for life and anyone else I can tell.

Purchased a jacket, gloves, and Helmet.

Gloves were wrong color. Helmet was wrong size.

I emailed, and they told me to ship it back to them, and they would fix their idiotic mistake.

After shipping things to them, I never hear back. Later when I messaged, they claimed that they never received the package, and that "theft is a common problem for items that are delivered to us".

Their solution? Give me the middle finger. I got $#*!ed out of 600 dollars. For returning gear, that they didn't properly ship to me.

These guys are liars, scammers, and they can't even ship the correct size gear. I wouldn't recommend these guys to my worst enemy.

DON'T SUPPORT THESE SCAMMERS.

First they sent me the wrong pipe for my XR 650L. Then they wouldn't send me the proper one till I shipped their mistake back. And paid for the new one. Shipping cost was $260! Plus $340 for the new muffler, Which Ryan said he would credit to my credit card. It's been over a month and they have cost me close to $1,000 for a slip on exhaust! Totally Unacceptable! I was speaking with *******@jpcycles.com. He was supposed to correct the errors but I am still out $1,000 thanks Motorcycle Stupid Store!
Th

Ordered a part for my 2010 Triumph and once the part arrived, I found I couldn't use it. I never opened the part. I filled out their online return form and instead of using their return label (at a charge of $6.99) I paid for my own shipping with tracking. My tracking showed they received the part but instead of refunding my total amount for the part, they deducted the $6.99 cost of their return shipping label although it was never used. All my requests for the difference of $6.99 to be refunded have gone unanswered.
Terrible company to do business with!

As a follow up to an earlier review, it has now been 3 weeks and still no helmet. It was supposed to have shipped to me (from Their inventory) 3 weeks ago.
Now they say that it's a problem with their supplier.

So, it came to six weeks. They said they were shipping the helmet OVERNIGHT... It NEVER CAME.
After nearly 2 months of lies, one of their people confessed that they NEVER had the helmet... I cancelled the order and I bought it elsewhere, and had it in 2 days...

Placed order for 2 tires, here we are 14 days later... Called and spoke to Kelly, answer I got was "well those are popular tires" I explained that web site said they were available and were to be shipped in 1-3 days as I need to mount them on my shovel head for the ride to Myrtle Beach which now is the day after tomorrow... "Their on the truck", no apology, no conversation to make it right, nothing... My fault for ordering from them I guess. Lesson learned, support your local indy dealer from now on. Semper Fi!

I ordered a pair of chaps and I am very disappointed in the product. Every time I put these things on, I get exponentially more irritated and frustrated. I'm very short, so when I received them, the first thing I did was get them shortened. Once I started wearing them, I noticed that the prong on the belt buckle is put on upside down. This makes the prong stick up and out instead of sitting flush with the buckle. It gets caught on everything! Ive had 2 shirts ruined so far wearing these stupid things. For $200, I would expect the manufacturer to be able to properly put together a belt! I am a very, very unhappy customer. Terrible product that angers me at least twice a week.

Terrible service. Lied to multiple times. They just don't care. Said they shipped my order that I paid for with paypal as soon as the order was placed. Items never arrived. Contacting customer service is a joke. They finally sent an email that they shipped my order a week and a half after it was ordered and a week after they told me it was to arrive. I'm waiting to see if it actually shows up. Last time I order from them, there are too many other sources that are honest and actually care about the customer.