MotoBuys has a rating of 2.98 stars from 226 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MotoBuys most frequently mention customer service, dirt bike, and tracking number problems. MotoBuys ranks 6th among ATV sites.
This company responds to reviews on average within 14 days
No positive highlights yet
The TaoTao Thunder 50 Scooter from MotoBuys is a fantastic city ride. It's stylish, efficient, and remarkably easy to handle. What impressed me most was the after-sales service. After receiving the scooter, I had a few queries regarding maintenance, and their team was incredibly informative and patient, providing detailed guidance. The scooter's fuel efficiency is a big plus, and it's perfect for daily commutes. The only downside was a slight delay in shipping, but it was worth the wait.
Bought a Trailmaster scooter in June 2023. It doesn't start. We reached out to them by phone and email numorous times and tried to take advantage of the warranty. Nothing got resolved. Reached out to the BBB and they did nothing. At the end of it all Motobuys offered to allow us to return it for a full refund if we paid the $600 in return shipping charges. $600! So it sits unusable. We will be reaching out to the States of Texas attorney general and small claims court.
Was pleasantly surprised by the exceptional customer service at MotoBuys. From the moment placed the order for a new ATV, the team was attentive and informative. They answered all the questions promptly and kept updated on the shipping status. The ATV arrived earlier than expected and in perfect condition. It's refreshing to see a company that prioritizes customer satisfaction so highly.
I recently purchased the RPS Hawk 250 Dirt Bike from MotoBuys, and it's been an incredible experience. The bike's performance off-road is exceptional – it handles muddy trails and steep inclines with ease. I was particularly impressed with the build quality and the powerful engine. The customer service team was also very helpful, answering all my questions before the purchase. The bike arrived well-packaged and earlier than expected. It's an excellent choice for anyone looking for a reliable and exciting off-road experience.
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
This UTV is a powerhouse. Took it out on some rough trails and it performed beyond the expectations. It's sturdy and very responsive. Highly recommend for off-road enthusiasts.
Motobuys was so pleasant to work with. I purchased a trike from them and received shipment as described. Their customer service is very responsive and eagerly willing to help assist you. I would rate them 5 stars but im eaiting to schedule a phone call with their trch support. If tech support is anything like the sale and customer service i will be changing it to 6 stars if i could.
Products used:
Icebear trike 150cc
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
After purchasing a dirt bike, Needed some post-purchase support for maintenance questions. The MotoBuys team was excellent in providing detailed and helpful responses. Additionally, the bike was delivered on time as promised, which was greatly appreciated
Our son got this electric Trailmaster Blazer i200R, All Electric, 48 Volt max, Lithium Battery Pack Go Kart for Christmas. We love it! It is so quiet.
Tip for consumers:
My overall experience was extremely pleasant!!
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Impressed with the selection of trikes at MotoBuys. The one purchased is top-notch in quality. The website was easy to navigate, but wish that they had more color options. Overall, a great shopping experience.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
Great customer service my crate bike came without the exhaust and although it took 2-3 weeks to get all the parts the service team stayed on the manufacturer and got all the parts to me
Products used:
Tm33 dirtbike
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Ran into a snag with the order, but the customer service at MotoBuys was outstanding in resolving it. The bike itself is a joy to ride!
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Love the scooter I got from this site! It's rides perfectly and is so stylish! Their price was unbeatable, and the delivery was faster than expected. Highly recommend this site. Thanks!
Products used:
Scooter.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Thoroughly impressed with the level of service provided by MotoBuys. The team was proactive in communicating about ATV order and ensured that it was delivered on time. The whole process was seamless and hassle-free.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Classic look with modern performance. The Bonneville T120 has been fantastic for daily commutes and weekend rides alike. Very satisfied with the purchase.
This bike has been nothing short of impressive. From the iconic sound to the smooth riding experience, it's been a joy to own.
Bought a dirt bike for my daughter. She loves it! The bike runs smoothly and seems durable. A good buy for beginners.
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Was a bit skeptical at first but this scooter has exceeded all the expectations. Long battery life, sturdy build, and super convenient.
Ordered a Ice Bear PBZ 125 on 4/14/23 received it 4/24/23 and the paperwork followed 5/1/23. The process was exactly as they explained when I initially purchased it. The motorcycle was dropped in my driveway in the morning and I was test riding it four hours later. I have nothing but positive to say about the process of buying from Motobuys.
Products used:
Ice Bear pbz 125
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
It's a shame companies suffer from customers that don't fully read or comprehend the contract they enter into when making a purchase. There's uncontrollable delays once a order is shipped no company what's a negative review. I purchased 5 bikes from motobuys one had cosmetic damage and customer service shipped out brand new cover after sending photos the day of delivery. One was very clear miss handled by shipping company damaged was noted by the delivery driver and after supplying photos and filling out claim form received cash payment. If customers would take the time to follow delivery Protocol as per sales agreement they wouldn't be having all the problems they bring on them selves. And all these negative reviews. If I had to guess there school report card's said ( 01 does not follow instructions) for all that say customer service doesn't return emails is out right lie I have personal received same day response thank you Carlos!
Tip for consumers:
Read terms and conditions and understand them
Products used:
5 gas powered motor bikes
I purchased a mini bike from motobuys and had an excellent experience all the way through. Customer service was fast to call and answer questions and keep my updated on when my item would be available in stock. The item arrived in perfect condition and delivery was exactly as they described before hand. I will purchase from them in the future and highly recommend Motobuys to anyone shopping for recreational vehicles.
I bought two 125 four wheelers for my grandkids. It did take a little longer to get here but everything worked out. Both were delivered with no problems. I will say they are packaged very well. They are difficult to put together and I was really surprised of the quality. Bob in the sales department was extremely helpful with everything. Now I'm looking into a 150 cc scooter.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
I just want to take a moment at express how much I appreciate the folks with this company. I went to leave a review and was surprised to see the "mixed reports." I haven't had any trouble reaching them directly and for any questions I may have had they answered promptly and I felt confident in what they had to say. Very nice and professional, would recommend! I look forward to doing business in the future.
Purchased a bike from them Wednesday July 20th and it arrived 5 days later I did pay for all of the expedited services not sure how long it would take if you did the normal shipping speed but when I called and talked to them they quick answer the phone answered all my questions very satisfied
Tip for consumers:
I highly recommend that you pay for all of the expedited services otherwise you'd probably going to wait a long time and get frustrated
Products used:
Motorbike
Customer service is important, these guys get it. They took the time to verify that my atv choice was indeed CA legal, it was. After verification they shipped the atv out immediately. Love the decals for the "red" color choice by the way. They look great! Thanks guys, would definitely recommend!
Tip for consumers:
Needs assembly, fill battery and charge, oil change, change fuel line to ethanol rated line (USA), remove spark plug to double check gap and turn engine over with plug removed to get rid of excess shipping oil, etc. watch videos about maintenance and upgrades.
Products used:
ATV
So my "Trike" will be shipped tomorrow and that of course will be another review. This review is about the fantastic customer service leading up to shipment. Ive used two other popular online scooter outlets and both were aloof and a little shifty. Not motobuys.com. Ive called a number of times regarding my order and connected with live customer service agents. I can not tell you how happy i am with this company from a Customers perspective. Keep up the good work!
Mike
Let's start off by saying really good bike.
I ordered it on Monday and it was in my driveway Thursday how awesome that was... The shipping company call me a day in advance and told me it would be delivering window is between 11 to 4 at 10:59 am the delivery guy was 15 min away awesome! He even opened the package for my wife to make sure everything was okay and no damage the crate took a beating but it did it job and protected the bike awesome thanks yall... I told a friend about it and he just bought one too I will buy from them again... thanks again Motobuys
Products used:
Dirtbike viper 150cc
Every know and then your going to run in to a problem with ordering online. Take to them how you want to be talked to. Give them time your not there only customer. Give peace a chance don't go 0 to 100 on the phone not everyone hears what your thinking and no one can read your mind.
Tip for consumers:
Don’t be discourage by angry people that don’t know how to resolve problems and just blast bad reviews
Products used:
Scooters and motorcycles
Motobuys.com is the nation's premier powersports dealership specializing in ATVs, Dirt Bikes, Mopeds, Scooters, Go Karts and Accessories.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.