MotoBuys has a rating of 3.0 stars from 236 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MotoBuys most frequently mention ice bear, and perfect condition. MotoBuys ranks 5th among ATV sites.
This company responds to reviews on average within 14 days
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The TaoTao Thunder 50 Scooter from MotoBuys is a fantastic city ride. It's stylish, efficient, and remarkably easy to handle. What impressed me most was the after-sales service. After receiving the scooter, I had a few queries regarding maintenance, and their team was incredibly informative and patient, providing detailed guidance. The scooter's fuel efficiency is a big plus, and it's perfect for daily commutes. The only downside was a slight delay in shipping, but it was worth the wait.
Bought a Trailmaster scooter in June 2023. It doesn't start. We reached out to them by phone and email numorous times and tried to take advantage of the warranty. Nothing got resolved. Reached out to the BBB and they did nothing. At the end of it all Motobuys offered to allow us to return it for a full refund if we paid the $600 in return shipping charges. $600! So it sits unusable. We will be reaching out to the States of Texas attorney general and small claims court.
The TaoTao Thunder 50 Scooter from MotoBuys is a fantastic city ride. It's stylish, efficient, and remarkably easy to handle. What impressed me most was the after-sales service. After receiving the scooter, I had a few queries regarding maintenance, and their team was incredibly informative and patient, providing detailed guidance. The scooter's fuel efficiency is a big plus, and it's perfect for daily commutes. The only downside was a slight delay in shipping, but it was worth the wait.
The RPS ATV125 was the choice for a high-performance ATV, and it mostly lived up to expectations. The engine power and suspension are top-notch, making for an exhilarating ride. Did encounter a minor issue with the brake adjustment, but the customer support team at MotoBuys was quick to assist. They provided detailed instructions and even followed up to ensure everything was resolved. The ATV's performance is outstanding, but hope they improve their quality checks to prevent such issues.
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
Ordered the Trailmaster MB200 Mini Bike for son's birthday. The bike itself is fantastic – sturdy build, excellent performance, and exactly as advertised. However, the delivery time was longer than stated. The customer service team was apologetic and kept updated throughout the process, which was appreciated. Once it arrived, the setup was straightforward, and son has been enjoying it immensely. Just be aware of potential delays in shipping.
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
The TaoTao Quantum 150 Scooter is a reliable and efficient choice for city commuting. Have been using it for a few months now, and it's been performing well without any major issues. The only concern was with the customer service response time. When had a query about the warranty, it took longer than expected to get a response. Nonetheless, the scooter itself is a great purchase, offering good value for its price.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Bought this for teenage son and it's been nothing but reliable. Good power, decent build quality, and hasn't given us any trouble so far. Great value for the price.
Recently purchased a Massimo MB200 Mini Bike, and overall, satisfied with the purchase. The bike runs smoothly and is quite durable. However, the packaging during shipping could be improved. There were a few minor scratches when it arrived, presumably due to handling during transit. Customer service was understanding and offered a small compensation for the inconvenience. Despite this, happy with the bike's performance
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
The Trailmaster 300 XRS Trike purchased from MotoBuys is of exceptional quality. It offers a stable and comfortable ride, and the performance is beyond the expectations. The buying process is smooth, and the customer service team is professional and knowledgeable, helping to choose the right model. The trike delivered in perfect condition, and the assembly was simpler than anticipated. Thoroughly impressed with both the product and the service.
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
Bought the Apollo DB-X18 125cc Dirt Bike for my daughter. While the bike is decent for its price, expected more features, especially in terms of safety and control. It's a suitable bike for beginners, but advanced riders might find it lacking. The delivery was on time, and the assembly process was not too complicated. It's a good starter bike, but for more serious off-roading, one might need to look at higher-end models.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Had a minor issue with the delivery of Ice Bear scooter, but MotoBuys' customer support resolved it quickly. The scooter itself is fantastic and offers great value for the price.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
MotoBuys has a nice selection, but some items seem overpriced compared to other sites. Ended up buying a trike, which is good, but did a lot of price comparisons first.
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Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
The scooter ordered is exactly what I wanted. However, the wait time for delivery was longer than anticipated. Good product, but need faster shipping.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Kids had a blast with this scooter for the first few weeks, but the battery has deteriorated quicker than expected. Fun while it lasted.
The customer support at MotoBuys was fantastic when had inquiries about the trike's specifications. They were knowledgeable and patient. However, the shipping time was average, neither particularly fast nor slow. The product arrived in good condition, matching the expectations.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Had an issue with a missing part in dirt bike order. Contacted MotoBuys, and their response was swift and efficient. The missing part was shipped immediately, and received it within a couple of days. Impressed with how they handled the situation, turning a potential negative experience into a positive one
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Got a great deal on an ATV for my nephew. Price was a steal, though the build quality is what you'd expect at this price point. Satisfied overall.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
The service received from MotoBuys exceeded expectations. They were not only helpful in assisting with the purchase decision but also ensured that the shipping was expedited to meet the tight schedule. The product arrived just in time and in perfect condition.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Bought a Trailmaster ATV from MotoBuys and it's been great! Smooth ride and solid build. Customer service was helpful, but the shipping took a bit longer than expected. Overall, a good buy!
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
While the shipping for scooter took longer than anticipated, the wait was worth it. The scooter is exactly as described and performs beautifully. Appreciated the communication from MotoBuys' customer service regarding the delay. They were apologetic and ensured that was kept in the loop.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
I have had my Maddog 150 GenV scooter for about 5 mos now. MotoBuys did get better getting me the parts I needed and reasonably quick. You should be fairly knowledgeable on electrical and mechanical or have someone you know if you get one from any dealer in case you encounter issues like I had. Mine runs great after a few episodes of diagnostics and repairs. MotoBuys tech dept. will help. I get stopped everywhere I go the scooter looks so cool! It was really fun when I took it to Fla. To tool around on!
Products used:
Maddog Scooter
Our Tech Support spoke with the customer and put in a request for the missing parts.
Was happy with the timely delivery and was packed well it ran well. Some small issues but easy to handle.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
-Motobuys
From what I see here this place has got a lot better. I called customer service to check on the status of my order the guy was polite and honest about where my bike was and when I'd see it. The only reason I'm giving 4 stars and not 5 is because it looks like my bike was out of stock and I wasn't notified. Which I understand stuff happens and the world's not perfect and they probably just forgot. My bike was a good price comparable to other similar sites.
Ordered Trailmaster MID xrx/r, couple of weeks ago, after researching the Internet and reading reviews. Motobuy had the best price with some positive and negative reviews. I have 5 grandkids who love to ride gocart, so I ordered the reverse model, as we have lots of space at our home. The cart is beautiful the head rests are molded into the seat, 4 point harness, gas tank is above the motor, duel headlights and horns, sealed - no maintenance battery, VERY NICE! I'm a DIY'er and ordered the un-assembled model. UPS delivered right to my garage door. Don't be surprised that cart and metal packaging extend over the sides of the wood pallet. Started to assemble and immediately noticed that one rear shock was missing. Called Sales immediately and was promised a quick (two day delivery) replacement. After a week, I called back and asked for update, received part next business day. First start of the engine was hard, had to open carb bowl drain to flush some fresh gas into bowl. After that, starts fine. I know there has been some negative reviews regarding delivery and customer service. I believe that Motobuy is located in Arizona and the warehouse is located in Texas. Because of the virus and recent civil unrest, my order was delayed. So far, I am VERY pleased and would give the gocart a 5 star and customer service a 3 (only because of the missing shock and couple of followup calls). Bottom line, be sure to order early, understand that warehouse is in Texas, and patience is a virtue. ENJOY!
Building Confidence in the Company. I ordered a cool scooter and needed a replacement part. Company got back to me in 48 hours and said they would cover cost for the part. Shipping went well, Scooter is Cool and Arrived on time, Customer Service is Solid and the Payment plan is very attractive...
Bottom line: I am impressed that even though the plastic piece, I needed was not covered under the warranty... The fact that the company said they would cover cost and shipping for the piece gives me great confidence in them...
Despite some bad reviews - that made me cautious, I would say I had a Very Strong Experience.
Just received my titan Zuma 150cc. Shipping packaging was great, not a scratch on the bike! Put gas in it and fired right up. Still missing title( paperwork)
Clint Moore.
Lancaster Ohio
Bought a 125 cc gocart for my daughter last year, it showed up on time and once i assembled it, it fired right up. Only bad thing is one of the rims tore into 2 pieces. Cheesy welds.Other than that, i'm waiting on a new 150 cc right now.
Motobuys.com is the nation's premier powersports dealership specializing in ATVs, Dirt Bikes, Mopeds, Scooters, Go Karts and Accessories.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.