• MonTransport

MonTransport

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Overview

MonTransport has a rating of 3.63 stars from 16 reviews, indicating that most customers are generally satisfied with their purchases. MonTransport ranks 12th among Taxi sites.

  • Service
    7
  • Value
    7
  • Shipping
    3
  • Returns
    3
  • Quality
    5
Positive reviews (last 12 months): 40%
Positive
2
Neutral
0
Negative
3
See all photos
How would you rate MonTransport?
Top Positive Review

“Punctuality and perfect driving.”

Leo C.
3/21/23

Punctuality and perfect driving. Clean and spacious car. Acceptable cost. The driver was so kind to help us understanding some doubts about the city of Lyon.

Top Critical Review

“Worst company ever”

Mimi E.
6/24/22

Our flight was delayed and we were 18min late. Taxi driver never showed up but monTransport billed us anyways. I disputed the charges but they sided with the driver. I spent 3 hours putting together all our documents proving my attempts to communicate with the taxi company and our timeline. They sided with the taxi driver and billed us the full fare $275. Please don't use monTransport and make sure to tell everyone you know not to use them either. They are thieves and crooks.

Reviews (16)

Rating

Timeframe

Other

Thumbnail of user leoc256
1 review
0 helpful votes
March 21st, 2023

Punctuality and perfect driving. Clean and spacious car. Acceptable cost.
The driver was so kind to help us understanding some doubts about the city of Lyon.

Thumbnail of user stephenw1301
1 review
0 helpful votes
September 24th, 2021

This is a very effective of obtaining a fixed price quote for a long taxi journey ( 1 hour). Received 8 quotes within 20 minutes. Easy to use pay in advance.

Service
Value
Thumbnail of user louisap32
1 review
0 helpful votes
August 18th, 2023

Easy to use and the driver we chose was very good…….,,,,,,……….,,,,,,,,,,,,((,,,,,?

Thumbnail of user elainer337
1 review
0 helpful votes
July 6th, 2022

Used this company for a transfer from Golfe Juan to Nice Airport. Couldn't be happier, great service from start to finish. Very friendly, great communication and very punctual driver. Definitely use again and highly recommend.

Thumbnail of user mimie20
1 review
1 helpful vote
June 24th, 2022
Verified purchase

Our flight was delayed and we were 18min late. Taxi driver never showed up but monTransport billed us anyways. I disputed the charges but they sided with the driver. I spent 3 hours putting together all our documents proving my attempts to communicate with the taxi company and our timeline. They sided with the taxi driver and billed us the full fare $275.

Please don't use monTransport and make sure to tell everyone you know not to use them either. They are thieves and crooks.

Tip for consumers:
DONT USÉ monTransport.com. They are basically thieves.

Products used:
Taxi driver never showed up so we never used any of their services but they charged us the full amount.

Service
Value
Quality
Thumbnail of user michelined16
1 review
0 helpful votes
February 1st, 2024

Our driver, Mr ABdoulhalik, was helpful, willing to explain thé monuments! Hé took our luggage to help us.
He was polite and came precisely at the time!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mathieug28
1 review
0 helpful votes
July 18th, 2022

Tout a marché bien, on a eu un trajet très ponctuel et agréable à l'aéroport dans un auto propre et nouveau.

Thumbnail of user ericd262
1 review
2 helpful votes
March 4th, 2019

I'm truly amazed by the concept of this website! Taxi compete on your request so that you get to book the best fixed rate!

I've booked a taxi at Nantes airport to our hotel 50km away for 65! Before I knew this service i paid me 94!

Check the price and see for yourself, it's worth it!

Thumbnail of user thzucco
1 review
0 helpful votes
September 10th, 2023

Last-minute cancellations. Other offers in the mail, 2 to 3 times more expensive. Hooliganism. Run away from this company, it will be the best way to make them change their behaviour. This one is unacceptable" "The driver eric cousantier has cancelled your booking no. **************, for a Taxi / VTC Transfer from Toulon to La Seyne-sur-Mer on 09/09/2023 at 23:45 (UTC+02:00)."

Thumbnail of user mateajap
1 review
0 helpful votes
January 4th, 2024

Absolutely horrific. Driver never showed, they are a scam company! Read more reviews, eveyone will agree--SCAM- DO NOT BOOK WITH THIS COMPANY

Tip for consumers:
do not ever se thi service

Products used:
none---scam!

Service
Value
Shipping
Returns
Quality
Thumbnail of user yohanl5
1 review
0 helpful votes
March 21st, 2019

Super helpful during our holidays
The customer support handled very well our queries even if we do not speak a word of French.

Thumbnail of user deiv.portnoy
1 review
0 helpful votes
November 23rd, 2023

Waited 1 hour for taxi that newer came and no return off payment.
After few month they promised to return money. Still waiting.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ld256
1 review
4 helpful votes
July 29th, 2021

I had to cancel my reservation as my train was cancelled due to the incident that cost the life of one SNCF agent.
Even if the transporter was on my side, my refund claim was rejected by Montransport.com and they made me paid €50.34! Zero commercial behavior!

Tip for consumers:
Will never use this site again

Products used:
Had to rent a car

Service
Value
Shipping
Returns
Quality
Thumbnail of user annabelr6
1 review
2 helpful votes
February 14th, 2020

I booked a car through Mon Transport to meet me in Paris when I arrived on the Eurostar, There was no driver there when I arrived, I talked to the car service on the phone three times but still no driver, I waited for 30 minutes and then cancelled the car & left. Mon Tranport refused to refund my money for this, they claimed the driver provided proof he was there ot meet me which is impossible since he wasn't.

Thumbnail of user migueld166
1 review
1 helpful vote
August 18th, 2022

Do not use this platform to reserve a car
I booked 2 taxis.
First trip: from airport to hotel.
The plane left late so we arrived late. When we landed I had a message from the driver who was waiting, I told him that we had already landed and were getting out of the plane. The driver asks me where we are (19:15), I tell him that I am on my way to the door where he was waiting for us (19:15) and I send him a photo by WhatsApp (19:16) that we are already at the exit and he no.
19:20 writes me that "you are late. I return". He left without giving us the service leaving us at the airport.
montransport.com He did not want to see the whole conversation on whatsapp to check that the driver left while we were at the airport exit.
Second trip: from the hotel to the airport
Very punctual the driver picks us up at the hotel.
When we hit the road, the car's control panel produces a beep and an engine failure message "stop the vehicle".
The car did not exceed 50km/h, it could not accelerate.
The situation was dangerous. The driver lied to us saying that everything was fine. He stopped the car on a road shoulder (dangerous situation), waited and restarted to see if the problem was solved by magic.
He took us to a town until we found a gas station to put oil in the car. The maneuvers to access the gas station were very dangerous crossing 2 continuous lines on a busy road.
The worst trip of my life. Luckily we planned the trip to the airport in advance if we hadn't missed the flight.
montransport.com the worst platform to hire a service.
If you don't want to ruin your trip, don't hire this company.

Service
Value
Thumbnail of user elizabethg2593
1 review
0 helpful votes
April 14th, 2024

Arnaud était exceptionnel - très gentil et génial. Il est arrivé en bon temps, et le voyage était vraiment agréable.

Service
Value
Quality

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