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MoneyKey

Overview

MoneyKey has a rating of 3.8 stars from 906 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MoneyKey most frequently mention customer service, whole process and short term. MoneyKey ranks 1st among Payday Loans sites.

service
18
value
16
shipping
5
returns
5
quality
13
This company responds to reviews on average within 17 days
How would you rate MoneyKey?
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Ohio
1 review
0 helpful votes
Follow Joan F.
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Their great
December 14, 2017

My agent name was Irene. She was very nice and very helpful.
You get the loan once approved.
And they deposit it right into your bank account
No waiting in long lines or drive through windows
And the money is in your account in 24 hours.

Date of experience: December 13, 2017
Texas
1 review
0 helpful votes
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I want to thank Michelle for being nice and professional. I recently relocated and needed more funds to cover bills that I had where I moved (son's education). They completed my application in a timely manner and I got the money I needed.

Thanks again, Denise

Date of experience: July 6, 2017
Texas
1 review
0 helpful votes
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I called because I was making my last payment and needed a bit more funds. The agent on the line was so helpful and was ready to confirm with my bank so I would not have to wait till the next business day. MoneyKey is quick and easy, great agents to work with!
Loaned me the money I requested!

Date of experience: August 1, 2018
Texas
1 review
0 helpful votes
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Efficient
May 30, 2018

Ashley was very friendly & professional. I could hear the smile in her voice. She let me know the loan amount I qualified for in which was a bit more then what I saw online. Ashley was very helpful through out my call

Date of experience: May 30, 2018
RU
11 reviews
13 helpful votes
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The best solution
October 26, 2020

I think that this is the best solution for people who urgently need financial assistance. Thank you for responding so quickly to customer requests. This is a real help, which is available to everyone.

Date of experience: October 25, 2020
Michigan
1 review
1 helpful vote
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When I needed to extend my payment to the next due date because of some financial stress that came up, Mireya was very helpful in arranging that for me. Even though it was only a one time adjustment she was very thorough and provided exactly what I requested. She was very polite and understanding.

Date of experience: May 2, 2018
Virginia
1 review
0 helpful votes
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Excellent!
December 9, 2017

Mireya was very friendly and attentive to my needs when I called very early in the morning. She walked me through the process, answered all of my questions while still having a professional and pleasant attitude. I would definitely recommend this company to everyone because of the great experience with Mireya that I had.

Date of experience: December 8, 2017
California
1 review
0 helpful votes
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I was helped by Komal who was extremely quick with verifying my employment and my bank account information. The same day I applied for the loan, I was approved within a couple of hours. She was very nice & extremely professional It helps if you have an online banking account and receive direct deposit.

Date of experience: July 17, 2018
Texas
1 review
2 helpful votes
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I was going through all the reviews, and all I see is a bunch of ignorant crybabies. When I got this loan I paid attention to the way they explained everything to me and I understood it perfectly. I knew that it would be expensive if I kept it for a long time. These kind of loans are meant to be short term if you pay them off quick it's easy. All I know is moneykey was there when I had an emergency and they were the only ones willing to help me. I borrowed 300 and was supposed to do 18 payments of 54 but instead I did 2 payments of 100 and then I came up with the full amount of 175 to pay it off since I kept it short I didn't have to pay back so much. Be smart about your financial decisions instead of blaming the company that was willing to help you in your time of need.

Date of experience: February 4, 2017
Management T. MoneyKey Rep
over a year old

Hey Ludivina,

Thanks for the 5 star review! We appreciate your feedback and are pleased to know that you are satisfied with our loan services and Customer Care. MoneyKey is here to lend you money when you need it. If you need any assistance in the future, don't hesitate to give us a call.

Tennessee
1 review
2 helpful votes
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Horrible company
September 23, 2019

I went thru entire process and Rosemary said I was approved and then 3 days later my application was withdrawn for no reason. I went with another company immediately! Horrible customer service. Don't do business with Moneykey!

Date of experience: September 23, 2019
Management T. MoneyKey Rep
over a year old

Hello Sue,

We apologize for any inconvenience caused by the withdrawal of your application. The experience you've described doesn't align with MoneyKey's practices and we would like more information from you to investigate this further. To protect your privacy, please reach out to us at 1-866-252-5578 ext. 2221. Or feedback@moneykey.com. Thank you.

North Carolina
1 review
5 helpful votes
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I completed app online and was approved immediately Brian the customer service rep was great my funds were deposited the same day just like Brian told me! Thanks Brian for all your help Ms Jacksonian will definitely use your company again if need to be

Date of experience: January 18, 2016
Management T. MoneyKey Rep
over a year old

Hello Tammie. We are pleased to see you were satisfied with your MoneyKey loan and our customer service. If you ever need any assistance, please call 1-866-255-1668.

Texas
1 review
0 helpful votes
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I talked with a lady named Irene.
She quickly reviewed my case and found out that she could offer me what I needed. And then proceeded to make it happen very quickly.
I was very relieved to have someone so efficient and effective to help me
Thank you very much.

Date of experience: August 13, 2018
Idaho
1 review
0 helpful votes
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I don't remember the name of the person I spoke with this morning, but she was very friendly & didn't get upset when I held her up because I had to look things up to verify. She was a bit hard to understand sometimes because of her accent & my hearing. She even said she hoped my son would be safe because hurricane Irma was hitting & he is in the path. Once I make sure the money is in my account in the morning, my rating for you will go to a 5.

Date of experience: September 11, 2017
New York
1 review
0 helpful votes
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Alexandra was very quick, professional, and too the point. Never did I feel rushed or like I was on the phone too long. She took control of the call and made this transaction very smooth. Thank you for being a human and not a robot!

Date of experience: May 10, 2017
Idaho
1 review
0 helpful votes
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I Was in a bind for cash to take care of three items till my next check, looked around, checked out sites, when they contacted me, all details were brought forward and explained. This was truly a surprise. I give you 5 stars with no problems, the rate was a little high, but heres the thing-lapse or payup. Ichoose to go with money key, and when I get paid in full with them, if need comes again, yes I will apply. Good job and thanks much.

Date of experience: August 2, 2017
Alabama
1 review
6 helpful votes
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Obvious Scam
June 4, 2015

I completed an application and their website kept bringing me back to do a new application.
I contacted customer service and was told they don't see my application. I said I did the application more than once and was not taken to a page that said denied or approved. Then I was asked for my email and phone number and "suddenly" the application appeared. I was told because I'm in California the application was declined?! Wth?!? What kind of cash advance business doesn't do business in California? One that is a total scam!

Date of experience: June 4, 2015
Management T. MoneyKey Rep
over a year old

Hello Desiree,
We are sorry to hear about your experience. MoneyKey is a state licensed lender that does not currently lend in the State of California. However we will soon be offering online installment loans to qualifying residents of California. Please check back and visit our Rates and Terms page regularly at www.moneykey.com for updates on when we will be offering the California Installment Loan Online.
Thank you.

District of Columbia
1 review
5 helpful votes
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Approved!
April 13, 2016

Just when merchants kept a taking money out of my account twice in one month I couldn't see away out. Money Key really saved me from future debt being reported on my credit report. I can finally get back on track. Thank you, Kya for your professionalism and all your help.
Happy Customer

Date of experience: April 13, 2016
Management T. MoneyKey Rep
over a year old

Dear Veronica,
Thank you for taking the time to write to us. We appreciate your feedback and are pleased to know that you are satisfied with the credit and the customer care. If you ever need any assistance, please call us at 1-866-255-1668.
Thank you.

Illinois
1 review
1 helpful vote
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Efficiency
January 6, 2018

Good at what you do as a company and the employee are well trained. Easy to get a loan and its there when you need it. But you do need to lower your lnterest rate and not charge customers twice for the same amount of loan if they pay off interest and need a little time to pay the base loan. You will pick up more return and new customers. Dont be like the banks with overdraft fees.

Date of experience: January 4, 2018
Ohio
1 review
0 helpful votes
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During my Initial call, while the phone connection (s) weren't the greatest, the Agent Patrick was extremely patient and kind, I called back as requested, that call left me very frustrated. However, in chatting with Cassandra, she helped me with details and in general also she was thorough with her responses. Tremendous help. I did receive a follow-up phone call from Vanessa, who was equally thorough & wonderful. Thank you Money Key for those named, they gave excellent customer service and definitely deserve abonus

Date of experience: September 25, 2017
Valerie Y.
Michigan
1 review
0 helpful votes
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I love Moneykey
September 5, 2017

I absolutely love working with Moneykey, and would definitely recommend them to anyone.They are very pleasant and easy to work with. They explain everything in detail and have incentives for an early payoff. I especially loved working with Claudia.

Date of experience: September 5, 2017