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Mohka has a rating of 2.7 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mohka most frequently mention customer service, and canvas art problems. Mohka ranks 999th among Home Decor sites.
Please ignore negative reviews about this company. I ordered a large canvas print on saturday and it arrived on the following thursday, well packaged and in perfect condition. The print itself is of high quality and very well made. I could not be happier with the quality and service.
I reckon the Mohka mottos must be: "the customer is always wrong" and "we've got the money and we're keeping it". My experience comes from placing 5 orders over a year or so and being relatively happy with 4 of them. There will NEVER be another order from me, nor, I strongly suggest, from you. Because if things aren't to your satisfaction, and as other reviewers have said, I reckon you stand no chance of getting a fair deal unless you're prepared to take them to court - yes, even if the product is of poor quality or doesn't match the picture/description on the website (things the law is supposed to help guarantee). And despite the company not making it clear that it's you who's responsible for return postage (something that's also required by law - check out loads of entries on eBay for example, where this is made quite clear), that's exactly what this company will insist on. So if you've ordered a large canvas, that's up to £50 you'll be out-of-pocket if you need to return it because it's not of satisfactory quality and/or doesn't match the description. Bottom line: if you're thinking of buying from Mohka, good luck but prepare to be disappointed, frustrated and angry... oh, and add £20-£50 to the price just in case the canvas isn't what you expected. Buying from Mohka is, in my opinion, very much "at your own risk". (PS In the interests of space, Ive left out the chapters in my story which involve Trading Standards and my credit card company, both of which were quite helpful, but could only go so far, leaving me to choose either court action or donating the canvas to charity I chose the latter).
Good company, i order my canvases 1.5 weeks ago and recieved them yesterday. They emailed me notifying me of there being a delay, which can only be expected at this time of year.
I then read this site and began to worry a little so i emailed their customer services and they got back to me assuring me delivery before christmas.
Canvases are great quality and i would use this company again. No damages, the products were well packaged.
I had placed my order with Mohka prior to coming across the reviews on this site and began to worry. I really didn't need to.
I ordered my canvas on the 8th August 2010 and received it today 13th August 2010. I received 3 emails from Mohka during this period telling me the status of my order, etc. The canvas was in perfect condition and looks fantastic.
It is the first time I have used this company and will definitely use it again.
I did have to phone to see where my order was but never found it hard to get through to them and always most helpful. My print arrived after the call the next day and was well packaged and wrapped and in perfect condition. My only slight disapointment was the colour was not as vivid as show on the site but still very pleased with it.
After ordering I found this site and paniced, however, suffice to say, my canvasses arrived in pristine condition 10 working days after ordering in line with what I had been advised. Whilst I appreciate peoples comments, I have no issues with this company and was more than happy with the service.
Like other reviewers, I placed an order, heard nothing, the expected delivery date went past, no calls answered or messages returned and I was getting very anxious and thinking about reporting to Paypal. But then the goods turned up! Well packaged and very good value for money. I emailed mohka suggesting they could improve their customer services as they didn't do them justice. They replied, advising that they had not expected quite so much this year and that they have been working 16 hrs a day to keep up with demand. They acknowledged that customer services was not as good as it should have been but they've spent a lot of money on advancing the website to improve it and this will be up and running in the New Year. I'd definitely give them another chance!
Delivery of canvas took just over a week which was quite good. Now it is up on our wall the canvas is stunning. Everyone that visits us loves it. Nothing but praise for this web site
Read these other reviews and was very worried my order wouldn't arrive before xmas. HOWEVER, as promised it did (the day before xmas eve no dout) and was in perfect condition. Waited 2 weeks for the delivery but cannot complain as it came in the time they said it would.
Some people just like to moan abit too much!
Loved this website - such amazing choice, but when my canvas didn't arrive after a week, and after I had read the reviews here I got worried... contacted Mohka and recieved an e-mail the following day. They said they were very busy but my canvas would definitely arrive before Xmas. It arrived yesterday and is lovely! I would definitely use this company again, and think maybe they should be cut some slack... I would far rather get a great product from a small British company slightly later than I was expecting (although on time none the less), than some crappy dissappointing item from an international internet giant on next day delivery! (and no, I do not work for Mohka!)
If I'd read these reviews before ordering I would have been put off but I'm glad I didn't because my canvas is beautiful, good value, well packaged and despatched promptly. Communication was good throughout and I would use this company again.
Web site excellent, prints of excellent quality, will definately use again.
Website really good, read this site and got really worried that I had just lost a load of money, tried to reassure myself by researching the addresses on the contact sites, got even more worried, contacted simplycanvasart.co.uk got feedback I wasn't expecting - my contact details were completely wrong - got more even more worried...
In the early days they did email me stating that there was a delay and sure enough coming up to Christmas there was a delay but I have received my order, well packaged and in good order although after a delay.
If this company were operating in Spain we wouldn't be worried about the delay and would just be happy to get the goods. Maybe we depend too much on customer service and a NEED IT NOW! Mentality?
Much relaxed Customer of MOHKA (not an employee of MOHKA or related to such)
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Affordable wall art by mohka.co.uk. Check large online selection of funky wall art. Canvas pictures from? 19.99
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