• ModLily

ModLily

Ratings On Other Platforms

Trustpilot
4.1 / 5
ResellerRatings
1 / 5
Reviews.io
3.3 / 5
Corporate Values

Overview

ModLily has a rating of 4.0 stars from 5,166 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ModLily most frequently mention customer service, good quality, and bathing suits. ModLily ranks 4th among Discount Shopping sites.

  • Service
    508
  • Value
    421
  • Shipping
    431
  • Returns
    358
  • Quality
    409

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 73.2%
Positive
467
Neutral
26
Negative
145
154
See all photos

What reviewers want you to know

Positive highlights

  • The price, fit, material, customer service is outstanding.
  • Ordering was easy, and I am pleased with my new shirt and bathing suit.

Critical highlights

  • Second email from them said they needed my order number, which was NO WHERE listed on my order.
  • Item was sent with return address of Jane.com and no return instructions.
How would you rate ModLily?
Top Positive Review

“Beautiful Styles Great Prices”

Debra B.
2/28/24

Very happy with swimsuits I ordered. All were as pretty as pictured, they seem well made. Larger selection than anywhere. Prices were great. Even living in Sunshine state, it is hard to find stylish suits at an affordable price. Shipping was very fast. Part of my order I received in less than 2 weeks. The jewelry is cute & very affordable. My granddaughter loves it. Very happy with everything.

Top Critical Review

“Never deal with this company.”

Lou C.
2/18/24

Ordered snowman sweatshirt in November. Finally got it late December. Sent it back and posted on their website (submit ticket) postage and tracking number when I returned it for exchange size (It would have fit 2 people) or refund. So tired of submit ticket or live chat where they are nasty to you orsay same thing over and over. Before buying from them just throw your money in the trash.

Reviews (5,166)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (656) bathing suit (407) order number (32) return address (33) size chart (94) delivery time (47) shopping experience (34) return process (39)
Thumbnail of user denisek554
2 reviews
0 helpful votes
April 23rd, 2024
Verified purchase

I have been mostly satisfied with my swimwear orders and will keep getting swimwear from here. The one time I had to send something back was because it didn't look good on me, so there was nothing wrong with the swimsuit. I will say that everything looks good on the models they use. Would be nice to see things on more regular shaped people.

I got my money back.

Reason I chose this business:

Needed affordable swimsuits.

Service
Thumbnail of user pahlk
1 review
0 helpful votes
January 29th, 2024
Verified purchase

This was my first time of ordering from you, I purchased 2 items same size. Ome fit nicely one did not. I didn't realize the return shipping cost and that refund was a site credit. The one item I kepp is great and I really liked the one I returned but the next size up would have been too big. With this in mind I will be ve very cautious as to what I will try to purchase again.

This exchange was through email which worked just fine

Reason I chose this business:

I liked the styles

Service
Thumbnail of user christined2159
1 review
0 helpful votes
February 29th, 2024
Verified purchase

I love everything I've ordered from Modlily! Most everything runs true to size. Just wish the delivery was faster

Reason I chose this business:

I love the selection of prints and styles they offer.

Thumbnail of user ginac731
1 review
0 helpful votes
February 28th, 2024
Verified purchase

The clothes are very fashionable and bright colors.
Sizing is pretty good. I've ordered a lot from Modlily and been very pleased. The fabric sometimes is thinner than expected. I will keep ordering because I do love their clothes.
Delivery is not always as fast so don't be in a hurry to receive your parcel.

Reason I chose this business:

Very bright colors. Refreshing.

Thumbnail of user suzannjh
1 review
0 helpful votes
April 21st, 2024
Verified purchase

Pretty lavender color, light weight. I maybe could have ordered the next smaller size, but it should be OK. Haven't had a chance to wear it yet as our weather has been quite cool. It does take your company, what seems quite a while to get what you want. It comes about the time I want to turn them in.

Reason I chose this business:

They have cute colors and things that are a little different from other sites.

Thumbnail of user hallonc1
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

My experience with ModLilly has been quite satisfying. From the selections, value, shipping to the comfort & fit of items. I also like the unusual designs available.

Reason I chose this business:

I had been checking out all the designs that ModLilly offer. I could no longer resist.

Thumbnail of user grunwaldm
1 review
0 helpful votes
February 28th, 2024
Verified purchase

One fit well, and another not so much. Would have known better if I could have tried on before buying.

Thumbnail of user drutisd
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

I love the fabric and fit of the pants I ordered however when I went to order more they were out of other colors my size XL. Also was not able to redeem the coupon for being a 1st time buyer. They sent it after the fact. I had trouble leaving a review as the system didn't recognize me as a customer. The return process seems easy but they say if you leave your refund money in your ModLily account it will be there immediately for shopping. Silly me, I believed that and now that I've printed the return label I realize that they're not going to refund anything until they get the package back which makes sense. So you don't get your refund money any quicker by choosing to leave it in your account balance. The way it is stated on the website is misleading. In spite of the frustrations I am happy to have found ModLily. The styles are awesome for women my age and I'm anxious to try more of their clothing!

Reason I chose this business:

Clothing is strikingly attractive and generously sized for plus size ladies! Awesome style, fit and color. Can't wait to try more. Glad to have found ModLily!

Thumbnail of user williamsonv1
1 review
0 helpful votes
October 10th, 2021
Verified purchase

Good experience. Will return swim suit but so far has been an easy return policy.

Thumbnail of user vantinem
1 review
0 helpful votes
February 28th, 2024
Verified purchase

Beautiful clothing! But too expensive! The time between ordering and receiving is far too long!

Reason I chose this business:

Style of clothing.

Thumbnail of user weissj1
1 review
0 helpful votes
April 13th, 2023
Verified purchase

I was very hesitant about ordering from this company but to my surprise I really liked the items I ordered. I got 4 bathing suits. 1 came immediately, the other 3 took about 3 weeks. All the suits are really cute and fit good! I am a larger size and was afraid they'd be too small but no, they fit great! Will order from them again.

Thumbnail of user ildikoh3
1 review
0 helpful votes
March 24th, 2022
Verified purchase

I ordered 3 dresses. One of them is at least six inches too long! Material is very good, fit is excellent.

Thumbnail of user skrobotp
1 review
0 helpful votes
January 16th, 2024
Verified purchase

The tops fit well but one of them has a permanent crease. Washed and ironed. Hopefully next wash might remove crease.

Thumbnail of user daveg943
1 review
0 helpful votes
May 7th, 2022
Verified purchase

I purchased the bathing suit for my wife for Mother's Day a month in advance. I received it 2 days before with the help of Modlily
Tracking it down. They were very helpful.

Thumbnail of user lorip336
3 reviews
0 helpful votes
May 2nd, 2023
Verified purchase

First time ordering from this company. I was referred by a friend who has been ordering for sometime now. So I decided to give it a shot. I was a bit disappointed with the actual results of the colors. The tops I received were not as vibrant in color as was shown in the advertisement. I will ware them because I do like the style and fit.

Thumbnail of user franced17
1 review
0 helpful votes
November 16th, 2021
Verified purchase

J'ai acheté plusieurs tuniques en même temps mais j'avais un petit doute sur la qualité. Surprise le qualité est très bonne et la taille est correct. Je vais sûrement acheter d'autres vêtements plus tard

Thumbnail of user shelleyp178
1 review
0 helpful votes
March 1st, 2023
Verified purchase

I ordered at the end of December and knew I was pushing my luck to get before vacation…I sent a message and they sent one super quickly so that was fabulous, but the rest didn't arrive until toward the end of February. So a little mixed bag of food and bad for shipping…the swim suits are absolutely adorable

Thumbnail of user koressag
1 review
0 helpful votes
February 7th, 2022
Verified purchase

My purchase was exactly as described. It was really cute. If I were to buy again, for the blouse I would buy one size larger. As for the bottoms, they were perfect. Definitely would buy again but be prepared to wait a bit for your order. That's the only reason I gave it 4 stars.

Thumbnail of user amyb3142
1 review
0 helpful votes
April 2nd, 2024
Verified purchase

The clothing I bought fit very well and everything seems to be well made. I gave four stars because of the shipping. It seemed to take forever! So, if you want something in a few days, go elsewhere.

Reason I chose this business:

I like the selection of clothing.

Thumbnail of user larocquer
1 review
0 helpful votes
December 2nd, 2021
Verified purchase

I love the colors and styles, I have ordered many but you can order all the same size and some will be big some very small.As far as I can tell you can't go by your regular size just hope for the best. I'm not returning any since I have daughters and granddaughters who can maybe wear them

Thumbnail of user kareliak
2 reviews
0 helpful votes
May 13th, 2022
Verified purchase

Reason I dont give 5 star review is only because of the almost 2 months delay due to the Covid 19 outreach again this shop experienced in the Beijing Warehouses. However, I commend customer service. They always keep you posted and reply back to your ticket questions to their best. All the items I ordered are great quality they are true to your Size. I am US 4-6. Iam 5.5 feet tall and 135 pounds. They come individually packed, presentable. They are perfect and very comfortable. I cant wait to wear my pink Top & bottom set! I was also impressed with a white TShirt I randomly ordered to test the quality because it had Sunflower details in the front and I love Sunflowers! I liked it so much very soft and breathable material. I steamed it assap at home and put it on. Ideal for Miami Summer days

Thumbnail of user merrym46
2 reviews
0 helpful votes
July 12th, 2022
Verified purchase

Alice did a great job helping me with my order!
I would give her 5 stars but rated it 4 just due to the fact they had to resend my suit due to a shipping issue. They were great though tracked it and resent.

Thumbnail of user gailw469
1 review
0 helpful votes
July 26th, 2022
Verified purchase

Easy to navigate site & simple to order. Items arrived quicker than expected and were well packaged.

Thumbnail of user ostermeierm
1 review
0 helpful votes
March 17th, 2023
Verified purchase

Overall the experience I s very good. It takes about 2-3 weeks to get the items delivered.

Thumbnail of user judithl625
1 review
0 helpful votes
April 24th, 2023
Verified purchase

Mostly it was fine. I need to return an item and can't find instructions to do so.

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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!

Company Representative

Thumbnail of user sofiam5
Sofia M.
Typically responds within 4 days

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