ModLily has a rating of 4.1 stars from 5,471 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ModLily most frequently mention customer service, good quality, and bathing suits. ModLily ranks 4th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I shopped Modlily's excellent buys and found way too many things I wanted to purchase for me. I was able to get many of these cute items because of their deep discounts, incentives, and coupons. I saved a lot of money and in 17 days, I got my order. I cannot tell you how happy I am with what I got, both jewelry and clothing pieces. I will be ordering from Modlily again. They have cool looking things that receive many complements when worn.
Ordered snowman sweatshirt in November. Finally got it late December. Sent it back and posted on their website (submit ticket) postage and tracking number when I returned it for exchange size (It would have fit 2 people) or refund. So tired of submit ticket or live chat where they are nasty to you orsay same thing over and over. Before buying from them just throw your money in the trash.
I shopped Modlily's excellent buys and found way too many things I wanted to purchase for me. I was able to get many of these cute items because of their deep discounts, incentives, and coupons. I saved a lot of money and in 17 days, I got my order. I cannot tell you how happy I am with what I got, both jewelry and clothing pieces. I will be ordering from Modlily again. They have cool looking things that receive many complements when worn.
I choose Modlily because of the classy styles, deep discounts, the daily incentives or coupons, and the quality of their clothing. I am always happy with what I get from them.
Very happy with swimsuits I ordered. All were as pretty as pictured, they seem well made. Larger selection than anywhere. Prices were great. Even living in Sunshine state, it is hard to find stylish suits at an affordable price. Shipping was very fast. Part of my order I received in less than 2 weeks.
The jewelry is cute & very affordable. My granddaughter loves it.
Very happy with everything.
I had ordered here over a year ago for a vacation. My daughter, granddaughter & I all picked out swim suits & I was very pleased with all. I will order again. I have a couple more picked out.
I recently purchased several new tops from your company, in beautiful Spring colors. Never had so many compliments on what I was wearing and most of them were by absolute strangers...grocery store, doctors office, elevators, hallways. One stranger said that my clothes were exactly what she would wear, so I gladly gave her your name!
I think it chose me! I was scrolling through Facebook and your ad was on there with just 2 pictures that I loved. So I opened up the website and have placed at least 2 or 3 orders since then. Everything I bought was perfect and also true to size!
I have been mostly satisfied with my swimwear orders and will keep getting swimwear from here. The one time I had to send something back was because it didn't look good on me, so there was nothing wrong with the swimsuit. I will say that everything looks good on the models they use. Would be nice to see things on more regular shaped people.
I got my money back.
Needed affordable swimsuits.
I have purchased dresses and bathing suits from ModLily for the past 4 years. The quality has always great, true to size for US women, and the clothing has always been the same as represented in the photos. I have had to return a few items and have not had an issue with that either. Every time I wear a ModLily item I get compliments. I especially love how they design bathing suits for real women of all sizes!
I found ModLily 4 years ago when an ad for a bathing suit popped up on my social media. I googled whether ModLily was a legitimate provider of women's clothing and found that it was.
This was my first time of ordering from you, I purchased 2 items same size. Ome fit nicely one did not. I didn't realize the return shipping cost and that refund was a site credit. The one item I kepp is great and I really liked the one I returned but the next size up would have been too big. With this in mind I will be ve very cautious as to what I will try to purchase again.
This exchange was through email which worked just fine
I liked the styles
Your tops and bathing suits really caught my eye on Facebook. Enjoy looking through all the new clothing that you have. The tops I have gotten are really nice quality and I love the designs, you don't find them in regular stores very often. Thanks for keeping us in fashion! Easy to pick out items to buy and check out on your site.
Ordered snowman sweatshirt in November. Finally got it late December. Sent it back and posted on their website (submit ticket) postage and tracking number when I returned it for exchange size (It would have fit 2 people) or refund. So tired of submit ticket or live chat where they are nasty to you orsay same thing over and over. Before buying from them just throw your money in the trash.
Tip for consumers:
Don't buy from this company.
Products used:
None
Modlily has an excellent selection or fashionable women's swimwear. Their selection is the best I have seen from most retailers. The products are well made and the fit is a little on the large side. The customer service is excellent however it is mostly done through email. The product I ordered was not available in the size selected so I had to wait a a couple weeks longer to receive the product.
The customer service was through email only however it was timely and the issues were quickly resolved.
The selection Modlily had was the best I found from a retailer.
Thrilled with my recent purchases. They took about 3 weeks to come but I expected that. The tops I bought were good quality, a good fit and good value for money.
Saw the ad on Facebook and liked the style of the tops.
Have heard from my girlfriend how happy she was with the fit of her new bathing* suit. Noticed other persons with these beautiful bathing suits at the pool questioned them where they found them. Finally decided to order one so happy with the fit. So happy to be able to buy a suit that has colour in it and looks so modern.
Word of mouth from many ladies at the pool.
The clothes are a good quality. Run true to size. Lots of different choices and colors. People tell me that my top is beautiful. The next thing they say is where did you get it from. Do tell them and go ahead and order on line.
Because the clothes ate stylish.
The swimsuit is the best I've ever owned. It's so comfortable and fits perfect. I love it
Saw it on Facebook and my friend liked hers so thought I'd give it a try
Ordered two blouses, large size. What was received were marked as larges but more like XXL for other retailers sizes.
Used online form to request return and exchange, that form is confusing. So I called customer service to verify the size I need is MEDIUM. Received email from Modlily stating the size requested is same as first ordered. I have sent them another email stating the exchange is for MEDIUM. Still waiting on their replay and new smaller sized items.
Poor customer service since they don't know how to update their own RMA records correctly.
Tip for consumers:
Online return forms are confusing.
Poor customer service, did not update the RMA size as requested and they confirmed they had done so.
Products used:
NONE both returned due to sizes are TOO big.
I enjoy looking through all of the clothing at ModLily. The order process has been easy. I've never had to return any items, as sizing is just as described and everything looks and fits perfectly. I receive so many compliments on my purchases!
I first saw ModLily as an ad on Facebook. I loved the styles and varieties that I saw and decided to take a chance! So glad I did.
Extremely happy with my swimsuit. The sizing on the website is correct. I was a bit concerned as it is the first time I've bought bathers online. They fit perfectly and feel so nice to wear. Already getting compliments! The delivery time was spot on!
Because I liked the variety you offered. As a mature woman, I went for the tankini with a little skirt bottom. It’s so feminine and gives a coverage where needed!
I am 5' tall pear shaped. Tried the large size top but it was a little snug so moved on to XL. Pleased with the length, flows nicely over my hips and covers the areas I need covered without being so long that it needs hemming. I would definitely purchase from this site again.
Design options
Incomplete orders, breaking orders apart, shipping cost +++ paying multiple times for shipping cost. Orders processing time way too long. Terrible online service. No phone numbers to talk to anyone. Just not a place that I would shop in the future. Takes months to arrive at your door, when it does items are missing from the order.
I do not like talking to a machine
See it online
No complaints...whatsoever! I really like everything I chose. For reasonably priced clothing, everything is made well and looks nice. Did everything that I ordered fit? No, but I expected that so I wasn't disappointed that I need to lose a little more weight before I can get into to two of the items bought.
I will definitely purchase from modlily again.
The prices were budget friendly!
I love everything I've ordered from Modlily! Most everything runs true to size. Just wish the delivery was faster
I love the selection of prints and styles they offer.
Modlily has offered to send me a replacement of an item marked delivered, but not received, in exchange for this review.
After some exchanged messages, I have received a promise of a replacement item.
I recently purchased 2 bathing suits, extremely pleased with my purchase, loved the quality and fit was true to size
Saw what I liked on website
The clothing came in a timely manner. I needed to return some items and there was a question about the 30-day limit. It took some time, but they are working to resolve my problem. The styles are cute and so are the patterns. The fabrics are varied - some feel more comfortable than others. The sizing seems generally true to size.
I had a question about the 30-day return policy, since day #30 was a holiday and day #29 was a Sunday. It has taken some time, but they are working to resolve my problem and I can hopefully return the items I don't want and can exchange one item for a different size. The online chat is time consuming, where I wish we could simply talk to a person.
I originally chose Modlily because the prints and styles are a bit different than other clothing lines I've seen. I thought I'd give it a chance.
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Thank you for your recognition. We will continue to provide excellent service