MobileSentrix

75% of the parts they send you are defective or incorrect. Save yourself and your team the headache of dealing with Mobilesentrix. They have horrible customer service and the quality has really gone downhill as well. When they send you a faulty part, they want you to repurchase the replacement. They never let you speak with a manager.

Stay away from this bad company! They won't pay for return shipping costs unless you bought more than $1000 from them. And who would be stupid enough to order more if the first screen ordered is already bad?

MOBILESENTRIX.COM. BUYER BEWARE

Feb 2020 I ordered 2 replacement parts and BOTH WERE USED, WORN OUT, DIRTY GARBAGE. Shipping was $8.50 for a box of worthless parts.

The Galaxy S8 charging port was so bad it was in worse condition than the part I'm replacing. See pictures for how obviously worn, dirty and used it is. The battery was cut out of its plastic bag, pry marks on it, dents, dirt, connector bent, sticking out of the open box as shown in picture. They never replied from my 3 emails and 5 online chats. I halted my CC payment. I'm also filing a BBB complaint.
Their site may look professional with the widest selection. My advice, DON'T DO IT! STAY AWAY.

In order to make a purchase you have to open an account. To open an account you have to answer a TON of questions. After doing this and placing my first order for a replacement battery (shown in photo). I was given an estimated delivery time. After MobileSentrix blew past the estimated delivery date they sent me an email asking me to send them photocopies of personal information such as my drivers licence. At this point I asked them to cancel the order as they should have been up front about the information that they required to fulfill the order in the first place and they should start a new policy of under promising and over delivering. MobileSentrix is too difficult to deal with and leaves me and, judging by the reviews that I have seen, a lot of others feeling uncomfortable.

. I've been in the repair business for over a decade and have never seen anything like this. I purchased two Mac screens. They said I have 1 year warranty. I used one of them and never touched the other since I didn't need it. When I requested a refund, they asked me to send the items back, which I did. However, they only gave me a very low credit store instead. I thought they would rectify the situation if I called, but they initially refused. After a couple of calls, they finally admitted their mistake, but then they sent the screen that were not the original screen I gave them. They sent me damaged screen with scratches. They played games with the return policy. This is making me feel like I was being taken advantage of. It was clear that they were more interested in making a quick buck than providing fair pricing for their services
I suggest trying another company to save yourself time and money by avoiding MobileSentrix.

Asks for all your personal information and requires a cell number just to get a quote. Unfortunately none of their systems work and I don't receive a SMS or e-mail OTP, so I can't even proceed with an order. I want to buy a battery. I want to give you money. Why is that so hard?

We don't order from this company anymore, the quality of their parts is so bad, no wonder why their prices are so low because all they care about is the price, not the quality. Also if there is any issues with the parts they will not refund you even if you send it back

Neve ever buy screen from this company. Poor quality, poor service, poor shipping. Everything poor. There dont care about customers

We placed an order overnight the order was not processed or shipped the manager at first refused to issue the refund said that she was the highest authority in the company. Their RMA service is a scam as we sent a box with defective merchandise and was not issued the credit

I did not like this business I bought a product and never got it and talked to customer service no result and now I bought same one and I got it but the thing is it was USED USED USED USED USED USED

Been doing business with these pieces of $#*! for several years and everything was always fine, until I sent in some screens for recycling. With the screens I sent a return screen and an rma.

They processed the screen recycles, and then 2 months later after endless messages confirming they had everything and it was only taking time to process the rma and return...

They message me to send them email screenshots of them confirming they had the screens, I did. After which they will not return my emails and have completely ghosted me.

Over 40 dollars.

No name on the email either,

NEVER TRUST THESE PEOPLE WITH YOUR BUSINESS

Mobilesentrix is legit. I have deal them before and they were on point. It seemed like this was the only accurate place that had this product for a good price.

Terrible people in it. Lied multiple times to get out of paying for returns and buybacks. Worst Customer service too

I have ordered many times from this site, and they never disappoint me with product quality specially lcd screen.

Had a LCD separate from the glass and at first Mobile Sentrix says they will not warranty it because the LCD separated from the glass. Now they are claiming they will not warranty it because it is shattered. The only reason the LCD separated from the glass is from being defective.

I didn't want to write this review because I don't want to give my secret supplier away to the competition, but it looks like some trolls are slandering MobileSentrix, so I have to intervene.

First of all, we didn't find Mobile Sentrix, they found us. MobileSentrix cold-called our store in 2018 and I almost hung up on them, but they pitched their case and wanted to be our primary supplier and we singed on. Here we are 4 years and 1,000+ orders later…

FAKE REVIEWS are common in our industry because we are operating within an Apple-sub market, which is very cutthroat as new players throw their hat in the ring every day to fight for a bite of the big Apple. Being with MobileSentrix for 4 years, I can say with certainty, that most of these are fake. I'm not saying ALL of them, but some are blatantly false because they have no basis in reality. Let's go through them.

RETURNS: There's no way in hell Mobile Sentrix can I have a 1.5 stars in returns. Their return policy is the cream of the crop and hands-down, the best feature about them. Screens carry a lifetime warranty (which is insane considering how customers treat their devices) and batteries have a 1-year warranty, but here's the thing: We've returned a battery TWO YEARS later. In fact, Mobile Sentrix has never rejected a single return of ours, not even when it's been outside the return window. You've gotta be really dumb to get Mobile Sentrix to reject your return. If they refused you, it's probably because you broke the part and tried to pull a fast one. This is no business for amateurs. The pros know the difference between a factory defect and accidental damage. Additionally, they pay for the return shipping. Overall, I give them a 5/5.

SHIPPING: Again, there's no possible way they're a 2/5. In my experience shipping is usually free and lightning fast. Let me give an example of how cool these guys are. Today, I desperately needed an item fast so I paid the extra $15 for overnight shipping. (BTW, that would cost you $30 from GadgetFix. I know, because I checked). Unfortunately, it's Saturday and I missed the shipping cut off, so I'll have to wait till Monday for them to even process my order… Lone and behold, 15 min later, I get an email saying my item has been shipped. How cool is that? 5/5. It can't get better.

CUSTOMER SERVICE: OK I'll give them a 4/5 on this one but before I start critiquing their employee performance, let's just be thankful for the fact they EVEN HAVE phone support in an age where everything is done with chatbots, email and support tickets. The #1 reason I switched to Mobile Sentrix is because they have a working phone that you can call and if they ever take that away, I'M DONE.

Okay, so 9/10 times I call, my questions and concerns are properly addressed. However, there have been a couple times when the agent didn't really know the drill. Once, I asked about part compatibility and I got the robotic answer of "check your service manual to ensure compatibility before ordering". Another time I inquired about part availability and was basically told "what you see it what you get", but that didn't reflect my past experiences where the agent would put me on hold while she checked with the warehouse to see if any new pallets arrived. Honestly, you can't expect you guys to know everything and I should really just give them at 5/5 for dealing with my bull$#*!, but for right now, we'll just stick with a 4 because there is room for improvement.

VALUE: Their prices are competitive and this one's not even debatable because you can go to their website and see for yourself. They have premium screens as well as aftermarket screens and they're priced accordingly. Some suppliers (like GadgetFix) are known for having the lowest price, but that's because they offer the lowest quality. For me, it's worth it to pay 80¢ more for a MobileSentrix screen because they come with a lifetime warranty, A+ support, fast shipping and paid return labels. The only time I ever shop at GF is when MobileSentrix is out of stock, and half the time I end up regretting it…

WHAT I DISLIKE:
1. When Mobile Sentrix is out of stock and I have to shop at GadgetFix. I would like to keep everything with one supplier but far too often, they run out of inventory and I end up buying an inferior product from someone else.
2. I dislike their search engine and how you can't change the amount of results per page, sort by price, or filter your results by category or grade. I don't like how the instant results don't show the price.
3. I COMPLETELY HATE the order history page and how the default view shows only the last 30 days rather than the last 30 orders. What's more annoying is the time and amount of steps required to get basic info about an order. When you click "view", a little clock starts counting down and then it takes it to a completely different page, but you still have to click a drop-down menu to see the parts you ordered. And just to be as annoying as possible, the items are un-clickable and do not take you to the description page. UAAAGH! It would be so much better if we didn't have to leave the order history page, and it showed some kind of "quick view" when clicked it that expanded to reveal the items and tracking #.
4. SOME items are dead on arrival. These are usually the cheaper aftermarket quality and not the premium grade. Still, it's annoying because they shouldn't be dead. Thankfully, Mobile Sentrix is fantastic with returns.

WHAT I DO LIKE
1. Mobile Sentrix makes their own batteries and they have a higher charge capacity than the genuine Apple batteries.
2. They invent stuff like the Portable Power Bank. This was a revolutionary product but it's now discontinued because people are too stupid to see its value. RiP Power Bank.
3. They sell professional tools that you would normally have to buy from Rewa and wait a month to arrive from China.

In conclusion, Mobile Sentrix is legit. They're NOT a two star company, they are a 4.5 and the folks here trashing them are either idiots, or competitors.

PS, SiteJabber sucks because I can't upload any of my images. The page freezes and there's no way out.

Hello,
Mobilesentrix is user-friendly site, easy to find any cell phone parts. All parts at the best price. Great customer support. Get lightning fast delivery.