On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a largely negative reputation among customers, primarily due to persistent issues with product quality, misleading advertising, and inadequate customer service. Many reviewers reported receiving items that did not match descriptions or sizes, leading to frustration over return processes and refund delays. While a few customers expressed satisfaction with certain products and efficient support, these positive experiences were overshadowed by widespread dissatisfaction. Overall, the feedback highlights a critical need for the company to improve product consistency, enhance customer support responsiveness, and address quality control to rebuild trust with its clientele.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent company to deal with, my Saree was beautiful!
Blouse material pricks and itches from inside
As well as hemming is not done properly
This is my second order from Mirraw. The delivery to NYC was quicker then I expected. I ordered a saree and lengha second time and the whoever does the stitching is amazing. They were custom fit. My only issue is that if you get a padded blouse it is placed too high up and fits oddly. Overall very good quality. Exceeded my expectations and good price. Thankyou.
This saree is very very good & color combination is also very good, I am so happy thank you so much Mirraw.
Actually i was worrying that i placed the online purchase order first time for this product. But thanks to Mirraw team for the good product and the immediate delivery of the same... Will recommend to my friends and will continue placing such order in futures... keep selling such a nice saree product. Thanks Regards... Vinod Raorane... Good luck
Product is good. The problem i found was initially the order was cancelled by mirraw stating that the product is not available. But it was not cleared that other size is available. However i realise that other size is available and aS THIS IS A CHANIYA CHOLI I CAN GET IT ALTER EASILY AS PER MY SIZE. SO SUCG CLARIFICATION IS NEEDED.
MOREOVER NO PHONE CONTACT IS AVAILABLE AND EVERY THING IS NOT POSSIBLE TO COMMUNICATE THROUGH MAIL. MAIL REPLY IS ALSO SLOW OR SOMETIMES EVEN NOT REPLIED.
La robe que j'ai reçu n'avait pas les manches comme sur la photo, mais elle est de très bonne qualité et je suis satisfaite
Good quality and delivery in the shortest time possible!
Lovely kutra. Beautiful colour. Maybe I should have order size M. Service is brilliant and regular update given via email. Will order again. Thank you
I love it but i would have be more happier if the length was given as an option to choose from. Is a little to long for me since i am 5.3feet tale
Received my item on time and the stitching team collaborated well and the product was as per my size. Was very happy.
Absolutely great quality and customer service has been excellent thank you
Quality is good! Love the service and it got delivered on time.
Very happy with my order. Thanks for the prompt customer service.
The center bead was not as bright as I though but still a nice piece
The product arrived on time, the fabric really good, would recommend to order and love to use Mirraw. Thank you
First I would like to thank MIRRAW for the neat packing and early delivery(it just got delivered in 2 days).
This is my first purchase from you and I am really happy with the product as the color and the quality of material are just awesome as promised.
I loved it thanks much team... will shop more and I highly recommend MIRRAW & it's products to all...
I m very happy.its very lovly.its same like foto. I was warried about shipping charges because i bought saree with other brand was shipping free but when i recive paied 34more. But with ur brand no. Thx u so much love u. I confident with u will bye more dress es thx u so much again
Answer: Hi Ila, We are sorry to hear your bad experience with us. Please do share your order number so we can resolve your issue at escalation@mirraw.com. Thanks & Regards.
Answer: Yes they are fraud, I placed and order and just days of receiving the order I get an email that some part of my order is not available but the website still shows available and it can still reach the destination by the date I requested and my order has not even been shipped. The customer service agent was the rudest customer service representative and should not be in this job. She in fact went on to write that I only respond if I have any queries about any other products of this order or else my email will not be entertained.
Answer: Hi Michelle, Yes we do deliver to South Africa. It takes 10 working days after dispatch. Regards
Answer: Hi Kiran, Yes we do deliver to Canada. Please login via app or desktop, still you are facing error so you can write us on mcare@mirraw.com. Regards.
Mirraw Online Shopping sites of Indian fashion wear for women, kids wear and men at best discounted prices including fastest delivery and low cost online shopping stores