Minted

Do not order from Minted! While they do have beautiful cards and products they simply do not delivered on time - second year thus happened to me. Customer service is kind and responsive but ultimately they just keep pushing back the date now cards again will not in time to send them before Christmas. Ordered back in November. They can expedited shipping that I paid for end of the day the cards won't be here and that's what really matters. And it's disappointing that this happens year after year.

Sorry to report their delivery time frames are completely unrealistic...missed a first anniversary gift which should have been no problem. Based on their estimates. Will not use them again.

I had a great experience with them in the past and I don't know why its now terrible.
On their website it says "We want you to love your Minted art. Therefore, limited edition and open edition Fine Art Prints and Children's Art Prints can be returned for any reason within 30 days of receipt." On the purchase page it also says "Free shipping and free returns on all fine art prints" yet when I spoke to a representative, they mentioned it would only be case by case basis. This directly contradicts the information on their website. I'm very disappointed because it seems that they do not want to hold themselves to the "Free refund" promise they promote on their website.

The representative even went so far as to tell me "It is against company policy" to tell me if they would offer a refund if I haven't submitted a purchase yet (again this actively contradicts the information on their website that says "free return shipping"). He also mentioned that there would be a charge (Restocking fee) - mind you, that is NOT mentioned on their FAQ page either. Just seems super suspicious and untrustworthy.

I've had this escalated to a second rep and even though they are just as bad at handling this issue, they simply repeat what the first rep says with no mention of how it contradicts their faq promise.

Things companies will do for money these days...

I am very disappointed in the wedding invitations I received. I ordered the matching envelopes to be SAGE. The order details, receipt, and proof all showed sage. I received my envelopes and they are WHITE. I reached out to customer service who informed me they were sold out of the color sage. Instead of informing me when I ordered that they were sold out so I could choose another color or save money, they send me white without my approval. I had to pay extra for colored envelopes, not for white. This is unacceptable. They also listed the wrong meal options on our RSVP cards. I will not be using Minted in the future.

Great customer service but for the price, it is terrible paper and terrible print. Their foil does not look like the sample they send. You can find way cheaper for this awful quality

I read some articles that said Minted had good prices on bulk orders. After spending too much time designing the cards, My total was over $500 for 200 cards… and that with coupon codes and discounts. Paid for rush shipping. When I called, they promised "1 day complimentary delivery". This was a complete lie as my cards definitely did not arrive after several days of the status changing to "shipped". Very unhappy with the price and shipping. I selected expedited producing and the production still lasted WEEKS. Definitely do not order last minute! My order was placed the very beginning of December and no end in sight.

After numerous failed email inquiries, several falsely promised delivery dates, and failed attempts to reach customer service by phone, I finally received my order with a followup apology and unsolicited refund. I can't ask for more than that. But a 6-week order process, and the lack of reliability on the part of Minted, make it unlikely I will patronize this business in the future.

This is my last year ordering Christmas cards through minted. Yet again, my photo is dull and dark. This happens every year. I reach out, they tell me actual photos aren't as bright as our devices make them appear, I edit them to look really bright and they come back a tad better. Not this year. I'm not re-doing them and I'm not buying their explanation that pictures are brighter on devices. I had the same photo made into a 16 x 20 canvas through another company and it came out beautiful. The color matches the photo on my device perfectly. By contrast, of course, my 5x7 Christmas card photo is dull and dark. So over it.

I have been a loyal minted customer for several years. The quality is excellent. However, I just placed an order
For 75 Christmas cards and paid over 100 dollars, only to receive postcards that have no addresses on them. I cannot get a hold of anybody. If they don't remedy this and offer a refund or replacement, I will be done for good. Avoid and find a better alternative.

VERY INEFFICIENT SITE. CANNOT BELIEVE IT IS LOCATED NEAR/IN SILICON VALLEY! MOST DIFFICULT SITE I HAVE EVER USED. CUMBERSOME, NOT WELL ORGANIZED, DIFFICULT TO FIND ALL THAT YOU ARE LOOKING FOR TO MAKE GOOD DECISION ON WEDDING INVITATIONS. YOU HAVE MORE QUESTIONS THAN YOU GET ANSWERS TO USING SITE. DISAPPOINTING. I HAVE SPENT MORE TIME THAN I EVER IMAGINED. THE DESIGNERS TAKE DAYS TO GET BACK TO YOU FOR MINOR CHANGES! ABSURD. YOU CANNOT COMMUNICATE WITH THEM DIRECTLY... SO FRUSTRATING! NO EDITING HAPPENS FAST. EVERY MINOR CHANGE TAKES 2 OR MORE BUSINESS DAYS TO PRODUCE. EXHAUSTING! REPS FROM GUATAMALA, HONDUROUS AND PHILLIPINES ARE REALLY NICE BUT SOME DO NOT UNDERSTAND ENGLISH WELL WHICH EXACERBATES THE TIME-INTENSIVE EFFORT OF USING MINTED. MANY ARE VERY SMART AND KIND BUT THE LANGUAGE CAN BE A PROBLEM WITH SOME.

I ordered my wedding invitations from minted. I went with the All-in-one design thinking it would be a nice simple design. When I received them, I was very happy with them, they were very pretty and just what I expected. I followed the directions exactly as they instructed to assemble them with 3 clear stickers after folding them. Once they went through the mail, everyone that received them said they were opened, the perforation was torn for the RSVP and some were missing the inside card that was placed inside with important information for my wedding. These have a major design flaw since they do not hold up in the mail process. I was beyond disappointed! This was the first impression of my wedding and they were a disaster and looked horrible by the time my guests received them.

Inadequate, unreliable, incompetent customer service.
Every service call takes 30-45 minutes to speak with someone who cannot help, cannot find your file, has no answers, or simply lies about the services they are going to provide
Great artist work displayed on site. A night mare company to work with... very poor service.

My meal cards came looking just fine. However, (me or minted, not sure) had my(the brides) Maiden name on my meal card instead of my new married name. I tried to just reorder One meal placement card with my correct name on it and it was next to impossible. I tried to find an appropriate address to email about my situation on the site and ended up mostly navigating around the site through a bunch of pre-answered questions that had nothing to do with my task at hand. Called minted. I could hardly understand the operators accent which led me to correctly assume how difficult this would be. She put me through long bouts of hold time and essentially nothing was accomplished except for a lot of time wasted. Seriously frustrating. Contact the BBB

The quality of MINTED cards are fantastic, however the printing department is careless. MINTED sent me someone's addressed enveloped instead of mine. While MINTED quickly sent me the correct envelopes their was no apology for the PII slip. I shredded the enveloped I received but who knows who was sent my envelopes with all of my family and friends addresses. On top of that, I am happy I went through all the envelopes because they sent me a duplicate of one address and didn't send me another address. The quality control is poor. It's a shame because they have a good product. I would not recommend minted.

I ordered magnetic save the dates from them and the quality is TERRIBLE. They feel like they are printed on cheap printer paper and glued to a magnet. My professionally done photos are extremely pix-elated and blurry. They tried to blame it on my photos not being high enough resolution. Again, these are very nice high resolution professionally done photos. I received no error message when making the magnet that there was an issue with resolution. The screen preview was nice and clear but when they printed they were awful. I am on a time crunch to get new ones made and get them out and all they are offering me is $56 dollars when I paid $280. I never thought I would be saying this but save your money and use Shutterfly. Almost half of the price and 10 times the quality. These magnets are actually printed on photo paper with a semi gloss to them and compliment the quality of the photo taken as opposed to your flat run of the mill paper. I had a friend who used them and her save the dates were beautiful. The only reason I went with Minted in the first place was because they had more templates to choose from and also printed addresses on the envelopes. Which is also the only reason they are getting two stars instead of one. The customer service is horrible. I had to call them back when they were supposed to call me. The customer service representatives can't do anything except send the issue elsewhere. I am again waiting on them to call me back. I had to send them attachments of the photos I used after sending them a picture of their horrible product because they were still trying to blame it on my photos. Can't wait to hear what the next excuse will be. Bottom line is poor quality all around and don't expect the product to look like it does on the preview.

Ordered Holiday Cards on December 9th and had a received date of 12/18. It then moved to 12/21 then again to 12/23. Today I learned the company really has no way of estimating deliver. Granted, I saw a banner on have the page that orders might be delayed because of the coronavirus but that doesn't absolve issues. I called tech support and learned that the company really doesn't have a way to determine backlogs or accurately estimate delivery dates. They should be able to do that. As such, i recommend Tiny Prints which is a smoother operation overall.

Ordered holiday cards I they sent the wrong set of envelopes TWICE, and after dealing with customer service for TWO hours PLUS the time spent on dealing with the wrong envelopes at home they offered me nothing complimentary. The "manager" and "supervisor" both refused to upgrade my envelopes with free return address printing which I asked for to compensate me for my massive inconvenience (and the fact that I used all my own sticker address labels on the incorrect envelopes so now I need to buy more). They flat out said no. Horrible customer service and the website messed up the addresses also. Will not be using them next year.

First their wedding websites are nice looking to start but you can't adjust much in their predetermined layouts. Any picture we wanted to add was massive and full page, and no option to add a text box on a lot of pages. I am a UX/ graphic designer and this was a struggle.

Second, there are zero options for "create your own". As a graphic designer I make my own designs. I had to find a plain card and take everything out just to paste my own design in an image file format.

Third, I put together a "change the date" card, and selected to have them send me a proof beforehand. I use wikibuy for coupons online, and at first I blamed them for adding an express shipping code to the order, but that should not override my request for a proof! That should be applied once I approve of what is to be printed. "Great express shipping... when the card is approved and is printed!" I called and they said they would remake it for half price but that is still almost $100. Not cool.

Fourth, their "help" or "chat with us" section is total BS. It just tries to find FAQs. That is not chat feature.

OK, so I'm less upset at minted.com because they fixed my order by sending me a close back-up holiday card for a full refund, and shipped it overnight. My holiday cards were still 3 weeks later than I would normally send them out, but the quality wasn't bad. I would have given them a much higher rating if they fulfilled my order 3 weeks earlier or reached out to me earlier when I kept calling them for 3 weeks. It was unnecessary added stress during the holidays. I'm not sure I will use them again because of the slow response time and the bad experience I had but I acknowledge their intention to do the right thing to keep their customers.