Member since December 2017
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I love Williams-Sonoma's products and am a sucker for their holiday dinnerware. I finally decided to pick up their 'Twas The Night dinner plates/salad plates collection along with the red tartan tablecloth. It was so beautifully displayed in their store, and I wanted to create a similar ambiance for our family Christmas dinner. I ordered everything online and they promised me delivery by Dec 22 which I know was cutting it close but that's what they promised. The salad plates and table cloth were delivered on time. On Christmas eve, Williams Sonoma refunded my Amex for the dinner plates. In a panicked mode, I went online to discover the dinner plates were listed as no longer available. I called 2 local stores of which the closer one only had limited plates. The farther one 15 miles away had the plates so I paid over the phone and picked up in person on Christmas eve. I was flabbergasted that the large store had plenty of dinner plates left so I couldn't understand why did they cancel my order instead of shipping from that store. As if I wasn't already busy enough, I had to spend 2 hours of my Christmas eve just to complete the dinner set for an important meal in the year. For that, I give Williams-Sonoma a MEH rating for terrible and stressful online shopping experience. Otherwise, I love their beautifully hand crafted products.
OK, so I'm less upset at minted.com because they fixed my order by sending me a close back-up holiday card for a full refund, and shipped it overnight. My holiday cards were still 3 weeks later than I would normally send them out, but the quality wasn't bad. I would have given them a much higher rating if they fulfilled my order 3 weeks earlier or reached out to me earlier when I kept calling them for 3 weeks. It was unnecessary added stress during the holidays. I'm not sure I will use them again because of the slow response time and the bad experience I had but I acknowledge their intention to do the right thing to keep their customers.
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