• MiniInTheBox

MiniInTheBox

Overview

MiniInTheBox has a rating of 2.87 stars from 2,354 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MiniInTheBox most frequently mention customer service, business days, and tracking number problems. MiniInTheBox ranks 6th among Wholesale Clothing sites.

  • Service
    273
  • Value
    259
  • Shipping
    270
  • Returns
    195
  • Quality
    246

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
130
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What reviewers want you to know

Positive highlights

  • Their customer service has been responsive and usually responds within 24 hours.
  • Very recommended site for cheap prices, high quality products and fast shipping!

Critical highlights

  • Impossible to get to their customer service, no email or phone number.
  • After 2 month and 2 complaints, I am still waiting for my phone case.
How would you rate MiniInTheBox?
Top Positive Review

“Excellent site, great products, low prices.”

footfan f.
8/13/19

Plastic Multifunction Fruit Peeler & Grater Excellent kitchen tool. Very helpful and easy for use. Its a quality product for great low price. Very durable, convenient for the fingers, good looking and very effective. Simply the best. I received orange one and will buy more of them. Very pleased. I recommend this item.

Top Critical Review

“Do NOT waste your money”

N B.
1/3/24

MiniIn The Box and parent company Light In the Box are willing to take your Money. BUT, they won't return your requests for return, even if their return directions are followed. Items sent were NOT what was ordered. It took more than 9 weeks to receive the order. Worst company ever. DON'T waste your time or money. FYI - the picture attached was what I ordered, BUT NOT what I received!

Reviews (2,354)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (266) phone number (28) phone case (62) order number (26) quality products (38) order anything (19)
Thumbnail of user valderc
1 review
0 helpful votes
January 11th, 2020

Eu compro no MiniInTheBox já há algum tempo e nunca tive problemas com minhas compras.
Os produtos são de qualidade e são enviados de acordo com as especificação do site.

Thumbnail of user footfanf
2 reviews
3 helpful votes
August 13th, 2019

Plastic Multifunction Fruit Peeler & Grater
Excellent kitchen tool. Very helpful and easy for use. Its a quality product for great low price. Very durable, convenient for the fingers, good looking and very effective. Simply the best. I received orange one and will buy more of them. Very pleased. I recommend this item.

Service
Value
Shipping
Returns
Quality
Thumbnail of user santed
Sante D.
1 review
0 helpful votes
March 10th, 2017

ci è voluto molto ma molto tempo prima che arrivasse quasto pacco, ma alla fine sono soddisfatto. è una ottima torcia led fa molta luce, proprio quello che ceravo....... consigliataaaaaa

N.B. biscogna comprare un adatattore europeo da aggiungere al trasformatore x ricaricare

Thumbnail of user katalinl
1 review
0 helpful votes
August 31st, 2019

Jó minőségű terméket kaptam.
A szállítási folyamatot jól lehetett követni.
A termék súlyát tekintve kissé nehéz, ezért inkább férfiaknak ajánlható.

Thumbnail of user christinep84
1 review
0 helpful votes
March 6th, 2017

A chaque fois que j'ai commandé des produits, ils sont toujours arrivées pareilles à leur vision sur le site et en parfait état
La poste les a livres
Je suis très satisfaite de tous mes achats

Thumbnail of user kakiv
1 review
0 helpful votes
June 2nd, 2016

Muy buenas a tod@s
Escribía para dar mi opinión sobre la pagina, pagina totalmente aconsejable con productos 100% en buen estado, tuve un problema con una funda de móvil que me llego defectuosa, me puse en contacto con el vendedor y no tuvo ningún problema en volver a mandarme otra sin tener que hacer ninguna devolución, así que mi experiencia con el trato es genial y poco mas que decir de esta pagina
Espero que os guste y que podáis disfrutar de sus productos

Thumbnail of user plopeanug
2 reviews
2 helpful votes
January 20th, 2020

The product was delivered quickly. The shipping time was bit long, but this it was compensated by the good value for the money paid. The wristwatch was carefully packed
I recommend MiniInTheBox! An online shop full of promotions and a big range of items!

Thumbnail of user jeanjacquesb
1 review
0 helpful votes
December 30th, 2019

Gros choix de produits à tous les prix.
Descriptifs conformes aux produits.
Délais et coûts respectés.
Droits de douanes remboursés le cas échéant si l'on a souscrit l'assurance.

Thumbnail of user astridm9
1 review
0 helpful votes
August 10th, 2018

Gracias a Miniinthebox logré comprar artículos súper baratos sin necesidad de ir a la tienda de mi casa y donde pagaría el doble. Me siento muy satisfecha con el producto y el servicio. Si tu quieres comprar artículos baratos y que llegué el producto estás en el lugar correcto. Ahora voy a ordenar más!

Thumbnail of user christinar60
1 review
2 helpful votes
March 3rd, 2017

Ho ordinato una lampada led wireless per il trucco, e mi è arrivata dopo pochi giorni (tra l'altro mi hanno anche rimborsato le spese di dogana perché mi ero assicurata!), e altri oggetti arrivati dopo un mesetto (ragazzi, arriva tutto dalla cina via posta... non capisco lo stupore che le cose arrivino dopo un mese!). Ho preso a pochi euro i ricambi per lo spazzolino elettrico che qui costano dieci volte tanto. Top.

Thumbnail of user agnesg31
1 review
0 helpful votes
June 28th, 2020

Bon rapport qualité/prix. Sites sérieux à recommander. Je n'hésiterais pas si besoin à commander de nouveau sur ce site

Thumbnail of user arhamk1
1 review
0 helpful votes
March 2nd, 2019

Was a great Experience shopping went on this website but I didn't receive my package yet
It was cheap

Thumbnail of user claudiog26
1 review
0 helpful votes
March 2nd, 2020

Site perfeito. Muitos produtos, todos eles bem descritos.
O prazo de entrega não influiu na avaliação, mas ele poderia ser um pouco mais rápido.

Thumbnail of user scumb
1 review
0 helpful votes
September 8th, 2017

These guys sent me the wrong size phone case so I wrote a negative review on this site. Then they contacted me and offered to send me the right one free of charge, so long as I wrote them a positive review. So here we are. Onya mates, I appreciate that you came through with the goods. We got there in the end. $6 for a good phone case was worth it...

Thumbnail of user minii
Mini I. – MiniInTheBox Rep

Dear Customer,

We sincerely apologize for the inconvenience.

Please be noted the item your ordered is for Galaxy A3| instead of Galaxy A3(2017). You can see this screenshot.
https://www.lightinthebox.com/download/b02e13d3-e4ea-46c0-80df-4cbee6ef3470

Products with no quality-related issues can be returned within 14 days of receiving your order.
http://www.miniinthebox.com/index.php?main_page=return_policy

We have forward to customer service. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=16221863

Sincerely,
MiniInTheBox Customer Service

Thumbnail of user tarzanr
1 review
0 helpful votes
June 2nd, 2016

Ottimo prodotto, con rapporto qualità/prezzo davvero elevato.
Il motivo principale del mio acquisto è rappresentato dalla presenza della funzione CARDIO: devo dire che il prodotto è molto preciso, con rilevamento battiti esatto ed identico a quello rilevato con prodotto professionale e con fascia cardiaca.
Per l'apprezzamento, ho provveduto ad acquistarne un altro per regalarlo ad un amico!
La consegna, però, è avvenuta in tempi più lunghi rispetto a quelli indicati.

Thumbnail of user tamc4
1 review
0 helpful votes
June 30th, 2017

Sito fantastico! Ho già comandato diversi articoli e sono sempre arrivati! Consiglio la spedizione postale (normalmente gratuita) così da evitare dazi doganali o iva imposti da DHL per la spedizione express!
Molto disponibili per le rese e i cambi! Sono stata rimborsata quando il prodotto pagato non era più disponibile e mi hanno spedito un articolo supplementare in poco tempo quando un pacco era andato perso!

Thumbnail of user vasileiose
2 reviews
2 helpful votes
September 30th, 2018

The order was led E14 spot lights and a couple of mobile phone silicone covers.
They have been delivered in time and the quality was ok.
The endurance of the lamps is yet to be seen.
Usually there is a customs issue in my country; please add tax insurance just in case.

Thumbnail of user anac135
1 review
0 helpful votes
January 24th, 2019

Site legal, entregaram perfeitamente dentro de alguns dias úteis, Eu compraria novamente, pois além de confiável é muito barato e de qualidade.

Thumbnail of user faustinp
1 review
0 helpful votes
October 6th, 2017

Vi una oferta de unas luces LED por muy poco precio y me decidí aventurarme en la compra. La verdad es que todo ha ido genial, vinieron defectuosas, contacté con ellos y me las volvieron a enviar sin ningún problema. Página de confianza.

Thumbnail of user goncalor2
1 review
1 helpful vote
October 1st, 2018

I bought some headphones and a charger for my phone.
All products are working fine for now.
Delivered on time and in good conditions.
Already recommended this site for my friends.

Thumbnail of user kristinc34
1 review
0 helpful votes
July 28th, 2017

The case fits perfectly on my tablet, it looks very classy and expensive, it feels like a soft, quality leather AND it's very user friendly the way it spins 360 and has 2 slats to prop your tablet at an angle. Also has a strap to hold it closed when not using. Definitely worth the money... i feel like i got a FANTASTIC deal!

Thumbnail of user pedroa72
1 review
0 helpful votes
September 11th, 2019

Muy buen servicio ya que llego en perfecto estado el DRONE, en ese sentido no tuve dificultad alguna.

Thumbnail of user devad1
1 review
0 helpful votes
August 1st, 2018

Eu recomendo MiniInTheBox porque sempre encontro no site produtos de ótima qualidade, sem similar no Brasil. Então, todas as compras são esperadas com ansiedade. Embora a distância faça as encomendas demorarem a chegar, o sistema é muito bom com frete grátis e bons preços dos produtos. Pode confiar.

Thumbnail of user augustoa4
1 review
1 helpful vote
August 31st, 2019

Since few years I use MiniInTheBox for all my electronics purchases and I am very satisfied with the service.

Thumbnail of user reneb87
1 review
0 helpful votes
September 16th, 2019

Mooi horloge band voor apple watch tegen scherpe prijs en geleverd binnen afgesproken tijd. Het item was makkelijk te vinden.

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From the business

MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.

Business History

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Company Representative

Thumbnail of user minii
Mini I.
Typically does not respond to reviews
feedback@lightinthebox.com

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