MINDBODY

1. This app does not recognize my password and makes me change it every time i use it
2. Changed the password, tried to sign in with the 4th new password in a month (see above) and received a message to try again multiple times, so I can't screenshot proof of purchase
3. I received the link to join the class i signed up for and received an error message that i had to sign up for it which i had and got the confirmation email and following link.
4. I have a paid membership to the studio (charges are on my bank statement) but Mindbody is asking me to purchase a package to access anything
AND 5. No way to contact them to get help because they require a site code to continue the email form? Wtf is that?

WHY is this such a gigantically huge horror story app?

Have tried to cancel my membership for over 6 months. Sent numerous forms. Have in an email that my account is canceled and I am still getting billed every month. Now trying to deal with getting refunds. Steve, a customer report specialist was so disrespectful and didn't get anywhere. Wouldn't even give me his full name. Talked to probably over 15 different people that say they'll get back to you they don't. One person has been helpful. Wasted another 2 hrs on the phone over this today for someone to say there's nothing they can do. I would give 0 stars. I'm out thousands and thousands of dollars let alone time and mind body does NOT support small businesses. Have lost so much money over this

Nothing but constant software issues, prices raises, and now a data breach that will effect my clients. When I started with them, they were a great company but that is no longer the case! Now they're just a bunch of rip-off artists with terrible service and a POS product. Only hope I don't have the same issue of them charging after cancellation like I'm reading in the rest of these reviews.
My advice to anyone else reading this. Do some demos with other providers, there are way better companies out there. Zenplanner, EZFacility, etc. etc.

Was on zenplanner, which was so clunky and annoying. Great customer service and price was right.

Then they increased their rates, so i switched to mindbody, hoping the classpass integration would pay for itself.

N O P E

Sales process was a nightmare. Constant lies and misrepresentations. Non-responsive, unless they need your money. They should be ashamed - reps and managers - you really should find new jobs

Implementation - took months bc you get 60 mins per week of their time. What?!

Ongoing support - average 4 calls per week due to poor software, each time it takes 20-40 mins to get somebody to answer / call back, then they put you on hold for 5-20 mins to research even the most basic reports.

Software itself - i mean, they didn't charge any of my members on 8/1 for 8/1 renewals. Seems pretty basic

Overall, go somewhere else. Even zenplanner + hubspot for sales and marketing would be 100x better than this.

So, so, SO bad

I've worked with Mindbody for 6 months now and have lost so much money. I pay outrageous amounts each month for a software that isn't compatible with safari browser. Most people have iPhones now and use macbook's but unless you walk through each client, new riders and all that you have to clear your cookies, Mindbody freezes up and the page goes white so new clients cannot create an account, therefore goes to another studio where they can create an account. I get so many complaints that they cannot create accounts, it's horrible. When you call customer service they just apologize and state they will be doing updates in the future, this has been going on for 6 months. And now that im stuck into a contract with them, I have to wait until August to leave. Never use this software, it's such a headache.

They would not cancel my membership or help me with a business to cancel it. They let you sign up with them but remove the option to cancel your membership online. The customer support is ridiculous. Rude and horrible customer service saying it is not their problem.

Avoid at all cost after 3 phone calls my service is still not canceled and i am still being charged there over the top price that is more expensive then all other companies. After spending 40min to a full hour on the phone each time i would say that should be enough to get things right. All i wanted was my account cancelled. I cant believe these thieves need to lie say its cancelled twice then still have the nerve to charge my account.

Impossible to do a review in this app. There were no good instructions on how to do a review in the app. The only thing you can do is find businesses and sign up for businesses.

This is direct from their professional staff, all because we sell Medterra which is sold at CVS, Target and everywhere else. It's a topical pain reliever. They are constantly down, don't return phone calls, no customer service and they SUCK!

Thank you for your reply! Correct, we only have two processors that integrate with our software.

Here are your current options:

1. Comply with your current processor and Return form attached no later than January 12th, 2022.

2. We can switch you to our other processor, however, they will do not allow any CBD sales either and will require a letter from you stating, the business will not process CBD with them.

3. Cancel your Mindbody account.

If there are any questions, please contact us at *******353 or respond to this email.

Sincerely,

Candace
Senior Payments Risk Analyst

Even tho mindbody caters to mostly spas and salons and gyms and we are Shut down due to covid. They offer no discounts in their services. They don't care that their clients are going out of business they just want you paying the bill. Very unintuitive platform, always has glitches and if you spend the big bucks and have frederick and bowtie (over $500) they just fill you with overlaps. Text from multiple places, worse platform ever and I have researched a ton. I am stuck with them since its too complicated to switch over to another.

Both my hot yoga studio and my massage therapy clinic use this mindbodyonline, which is a horrible experience. If you forget your password, good luck receiving the reset email. Tried multiple times to get a link to log into my massage clinic UI. I finally had to send an email to the clinic & they reset my password. Two days later I found I was not only logged OUT of my hot yoga app, the new password as reset by my massage therapy clinic DOESN'T work aaaand (SHOCKINGLY) yet AGAIN I've requested a link at the "forgot your password" link MULTIPLE TIMES with ZERO success. So is the moral of the story that I can only use ONE of my preferred wellness companies because this app can't handle bifurcating the platforms for its various customers?

I have been trying for just shy of 12 months to cancwl my subscription with Mind Body to no avail. They continue to charge me almost $400 a month for a service I am not using and keep me running around in circles. The frustration and stress is unbelievable! I have explained my situation, the account was set up on my behalf by a staff member while I was nursing a husband going through a cancer battle. Subsequently we shut the business and despite having my name on the credit card they claum I am not the owner of the site. So either they are happy to fraudulently take money from a person they claim has no ownership over the site - for all they know they are using a stolen credit card hypothetically- or I am the owner od the site and they should be expaditing my request.

Signed up! Excited to get started. I was outsourced to a trainer in Australia who I could barely understand. They could never get appnts scheduled properly because apparently they could not figure out time zones. I was getting calls for training at 11:00pm when I was in bed. Multiple appointments cancelled. I never even got started and they already started charging me 300.00 dollars a threatened to keep charging me even when I told them I was canceling. Horrible company! I had to put a stop on them from pulling money out of my account from the bank!

Makes sales promises they do not deliver on. Awful experience for your customers with the site constantly down. No support. Awful. Don't do it.

It's such a shame - as the software has amazing capabilities BUT they have the WORST SERVICE EVER & EVERYONE that uses them know this PLUS their merchant fees - they try to let you know they're low & they're HIGHER THAN ANYONE ELSE around. My friend uses square & we compared & my Mindbody fees were $3000 to their $1000 - THREE TIMES MORE. I CANNOT wait to get off Mindbody. They NEVER answer their phones & give wait times of 5 hrs UP TO 5 DAYS - NO JOKE - even though it is a joke AND their answering machine initially says "committed to amazing customer service" - THEY NEED A BUSINESS COACH & TOTAL REVAMPING OR FOR SURE THEY WILL NOT BE AROUND MUCH LONGER :(