Our experience with the platform has unfortunately been marked by repeated technical issues, systemic limitations, and insufficient customer support, all of which have had a tangible negative impact on our studio's operations, finances, and client trust. 1. Repeated Purchase of Introductory Offers
Due to a system limitation, some clients were able to purchase the introductory offer for the third time. This resulted in an uncomfortable in-person confrontation, direct financial loss from unearned discounts, and reputational damage when the client initially refused to purchase the appropriate package. 2. Incorrect Class Availability Display
On several occasions, the app has displayed available spots in fully booked classes. This has led to clients arriving onsite and being denied entry, unaware they were actually on a waitlist. These incidents reflect poorly on our professionalism and negatively affect the overall client experience. 3. Payment Failures Resulting in Revenue Loss
We frequently encounter payment issues after clients complete their bank verification step. The app often fails to finalize the transaction, causing an average monthly revenue loss of approximately 20,000 CZK. This also leads to time-consuming manual follow-ups and customer dissatisfaction. 4. Gift Voucher Redemption Errors
Clients often experience errors when attempting to redeem gift vouchers through the system. The platform either rejects valid codes or fails to apply them properly, resulting in frustration and requiring staff to resolve the issue manually—demanding time and diminishing the client experience. 5. Inaccurate and Deprecated Reporting
Reporting does not align with calendar months and instead uses a rolling 30-day window, making performance tracking inconsistent. Additionally, critical reporting tools have been deprecated without advance notice or replacement, significantly impairing our ability to make informed business decisions. 6. Unresolved Technical Issues
Numerous bugs have been reported and assigned ticket IDs but remain unresolved for months. We receive no timeline or status updates, despite persistent follow-ups. These issues continue to disrupt our operations and erode our confidence in the platform. 7. Inaccessible Customer Support
Support staff repeatedly attempt to contact us during clearly unavailable times, even though our availability is listed in the system. Requests to schedule support sessions in advance are routinely ignored, resulting in prolonged delays and unresolved matters. 8. Incorrect VAT Display During Checkout
As a VAT-registered business, it is legally required that accurate VAT-inclusive pricing is shown before purchase confirmation. The app inconsistently displays pricing—initially excluding VAT, then incorrectly suggesting the same total now includes VAT. This creates confusion and poses compliance risks. 9. Onboarding Configuration Errors
During setup, a specialist incorrectly configured our offerings as packages rather than contracts, disabling automated billing. This led to unpaid class attendance, a need for manual collection, and client dissatisfaction due to resulting service interruptions. 10. Vendor Lock-in and Unjustified Fees
Mindbody enforces strict contractual adherence while significant portions of their technology remain unreliable. Furthermore, they effectively retain ownership of customer data and request additional fees to release this data, creating a vendor lock-in situation that limits business flexibility and autonomy. Conclusion
While the platform offers some useful features, the persistent technical issues, unreliable functionality, and lack of effective customer support create considerable disruption and loss. Additionally, the business model's inflexibility and the way data is controlled raise serious concerns. We hope this feedback prompts a sincere reassessment of both the product and the company's approach to customer service and prevent others to enroll into the contract that will result in reputation and revenue loss.

Mind Body is a powerful piece of software, but hampered by random, strange glitches. It can do a great deal, more indeed than any other offering I know of on the market but it does it imperfectly unfortunately. An example is that over the years many of our customers have been double charged because of some kind of communication error with their merchant partner Ezidebit, something that has cost us countless lost hours and loss of reputation with our customers. Just when it seems to be fixed, it happens again. Ezidebit are the only merchant that Mindbody partner with in Australia and they are a company with little interest in offering any service other than the absolute minimum. One other major flaw is that Mindbody partnered with Ezidebit offer no refund capability (whereas they do partnered with other merchants in other countries) which leads to a great deal of time and money (in fees) being lost in manually processing refunds via electronic transfers through our other banking options. It does not help that Ezidebit have no competition - the customer cannot go with anyone else unless they ditch Mindbody altogether which is a massive, costly thing to do. Knowing this makes Ezidebit seemingly quite happy to do very little for the customer.

Mindbody has seen little development over the years with reporting that makes accounting incredibly difficult (and some just plain broken, exporting files in the wrong format) and no improvement at all in this part of their offering. Lots of time is spent (wasted really) in merging data in excel to try and get meaningful, useful reports when all of this data exists within Mindbody and, with the ability to customise reports even a little bit, would be totally unnecessary.
Other relatively minor, but persistent, bugs are customer names being replaced with the wrong name or the strange way it splits payments across items in a transaction (again making accounting awkward). I really don't think they consulted accountants in developing this side of things given how difficult it is to get the basic data required.
What development there has been was just fairly minor tweaks, sometimes with no improvement e.g. attempting to improve the client search functionality, and launching a test version for awhile, only to then abandon it as it was not an improvement at all and was slower than the older version. They did enhance the checkout system so that appointments could be checked out more seamlessly but I wouldn't call it a massive improvement.
To their credit they did jump fairly quickly to develop a streaming service for classes when the COVID crisis hit, but to their discredit it was not good enough to actually use when there are very solid offerings around.
Anyone considering signing up with Mind Body really needs to do their due diligence and make sure that it is the best option for them. As others have mentioned they are expensive but what they offer might well be unique. As long as you can cope with the bugs and time wasting idiosyncrasies.

Mindbodyonline is a website designed to help people who have a service business in various fitness/health fields have access to a platform where they can build their business online.

I started with them in January and immediately decided that they weren't for me due to a scheduling error made on their behalf. What happened is that due to my availability, I asked for a weekend training session and was scheduled for the weekend to receive it. After cancelling my plans and clients to handle the training call, it was not conducted nor received.
It turns out that the mindbodyonline trainers do not work on the weekends so I lost money that day and I got a bad first impression. (Mindbodyonline trainers are staff that work for mindbodyonline that teach the users, like me, how to use the system. I am not implying that mindbodyonline trainers are personal trainers or yogi teachers etc. outside of mindbodyonline. I am simply calling their training departmtent staff "trainers")

After attempting to cancel, they gave me a free month to stay with them and let me know that refunds are not available. That left me upset as I did not want to remain with them but I took the offer anyway to give them a second chance.

After receiving their training, I noticed that it requires a lot of time to develop the business online. Its not an easy interface and has many tools and options that require tons of time to learn. This app requires a trainer that speaks to me on a call and I give access to screen share so I can receive the training.

Unfortunately, due to working in the city and being a full time trainer now and in school full time with two families, timing was an issue and it just does not fit my schedule.

I decided its not for me. I then attempted to cancel again in the beginning of the month of March, 20 days before my next payment. I received this message:

"Thank you for contacting MINDBODY®.

Our team has been experiencing a higher volume of inbound contacts, which means that we may not be able to get back to you as quickly as we would like. We appreciate your continued patience during our peak season and we have some great help resources available online. You can access detailed FAQs, video tutorials, and more, click here to get started!

All emails are saved and may be reviewed for quality assurance purposes."

I then was contacted by my trainer to schedule our final training call which I did not email back because I am no longer interested in continuing.

I did not receive any word, email, or communication on their behalf that they are going to process my request.

I then emailed them again one week and a half ago (13 days before next payment is due) to request cancellation one more time and received the same email once again. When I call them to cancel, they put me on hold for hours I do not have.

Today, I was billed by their company (early) and now I need to get my money back and contact my bank to let them know that they are not authorized to do this and possibly order a new card to cancel this subscription with them.

My experience with mindbodyonline was a disaster and I am not interested in continuing with them. Their system has many options available sure, but truthfully for someone at my level, it would be best if I hire somebody to do the software part of my business rather than doing it myself.

If you decide to do it yourself, make sure you have lots of time. I'm sure once you learn how to use the system, it could potentially be beneficial to you and I'm sure it can work for you but on my end, its just not worth my time right now.

Also, the company customer support has probably one person handling all calls. This is an exaggeration on my side because that's what it felt like due to how customer support does not communicate fast and effectively.