Answering all E-mails with a automated replay system is just bad customer service. Customers want answers. If your orders & supplies are that backed up, then hire more staff. I seem to have been waiting for ever for you to get the 1816 Springfield in supply again. Ordering system needs updating.
So, just over TWO months ago I placed an order for an " in stock" item. I had the automated response saying my order had been received. But, yep you guessed it still nothing. I honestly believe that they must have gone to the wall. No company could be this crap and still be trading. Zero stars. Do not bother with them.
Rob C. Disappointed and dissatisfied customer.
Ordered a baker rifle from these guys, 2 days later it had been dispatched and within a week it was in my hands. Which is fast shipping from Canada to the UK especially with customs being involved on both ends.
Quality of the rifle is amazing, I don't know why people are negative about them. It looks accurate, it sparks every time, all the components seem solid and sturdy. Next to my 102 year old Lee Enfield it looks like it belongs. Reviews can't do it justice, it's tge business.
I bought a sea service pistol from military heritage, it looks nice however the lock is junk.
The trigger pull was extremely hard so bad my wife could not fire it at all. I did some light filing and fixed that part
If looks like the lock was just roughed in not finished, the distance between half $#*! and full $#*! is very small
When fired the stroke is so small it just barely sparks. I tried calling never a answer and no reply to emails?
It looks like i will need to get custom gunsmith work done to this pistol to get it right. Would have saved money
Had i bought this pistol from a reputable dealer. No customer service at all? Beware!
I placed an order for a cavalry officer's sword earlier this year. Have not received yet. I have emailed them several times and get the same response each time - that they are busy and will send when they can but so far I have received nothing. I would not waste time or money with this outfit.
I love my Brown Bess musket and Sea service Pistol that I bought from them a year ago. I called them and Emailed them numerous times to ask a few questions that I had. They never returned any of my calls or Emails. Very poor customer service!
A couple months ago I called about a musket I had been looking at on the site. I spoke to Robert, who was immensely helpful. I regularly deal with out-of-country companies and have yet to deal with one that offers the personalized service I received from Military Heritage. I received my order in very quick time and am very pleased with the product. Thank you Robert. I strongly recommend Military Heritage.
I email ordered a musket for my son who changed his mind twice. I had to email cancel the order twice and Peter was quite understanding with his responses. Finally ordered the correct 1806 Baker on Dec. 13 and that afternoon received UPS notification that the musket was received and would be delivered on Dec. 16! Great customer service.
I ordered a french fusil de chasse from Robert a year ago.He was very helpful and the musket arrived quickly and well packaged.It took alot of tuning to get shooting correctly. There are a couple of youtube videos describing the whole process. I wouldnt recommend everybody go this route unless very familiar with home gunsmith techniques. Robert supplies a good product at a great price. I love my french fusil and it would have cost twice the price for a pedersoli or three times the price for a custom gun. I ordered over the phone but I would not order without actually speaking with him personally he is very busy and the order may not be processed.
I'd give the zero stars if I could. I've sent this company two email requests over a weeks time requesting info regarding their Shin-Guntos. They lack the professionalism to respond to my requests. I can only imagine how their service regarding orders is. Smh
Was quite disappointed in the product received. Was no where near the gun pictured in add. Stock was painted black and of very poor quality.Inletting good but stock was like a fence post. Very crude work. Thought about buying another gun but want waste my money.
Overall, I'm very pleased with service and quick delivery of my musket. Packaging could be better with more bubble wrap. My box had a hole in it where it had been dropped on the barrel end during shipment. No damage. Upon examination the gun has nicks and scratches on the finish metal and wood and is teakwood, not walnut; but that was explained to me before buying. Looks like a India Made rifle but the lock appears strong and well made. Hey... for a start up gun for Reenacting it is what it is for $545.00. Dixie sells their Itialian version for $1500, but not everyone can afford that much just getting out fitted for French Indian War Reenacting. It's a good gun that appears to be suited for field use and if you get a scratch, your not so inclined to cry for the money spent. Walnut stock would be nicer I think. Overall, it's worth what you pay but it want take any blue ribbons for being flawless.
Thanks for your comments and that you see value for what you paid. The wood is indeed a strong teak but the grain mimics walnut. We switched to this wood about 10-12 years ago and everyone has been quite happy with it. We try to package it well by putting in an inch of hard Styrofoam at the ends, and 1/2 on the walls, along with the bubble wrap. Musket contact points with the double-walled cardboard box are reinforced to additional padding. Still once and a while UPS can be rough. I am happy it was not damaged. Hope you enjoy yourself! Robert
I kept checking the web page for when the MTS-016 English Dragoon Pistol was back in stock. After months, it finally showed back in stock. I ordered right away. The email stated "If the product in stock it normally takes 3-5 Business Days to process and ship your order." A month went by with no notices from Military Heritage (Access Heritage Inc.) I finally emailed them about my order. Robert emailed me back after a week stating "We are presently sold out of the Dragoon pistols but expect a new shipment in the next 10 days." I emailed Robert back stating "I have been checking the web site to see when the "MTS-016 English Dragoon Pistol" was available and ordered it when the page did not show "temporarily out of stock". I checked today and it still does not state out of stock. Is the web page not correct?" Robert replied a few days later, "They just arrived not two hours ago. We will be shipping yours out to you in the next few days." Two weeks go by with no notice of shipment so I email them again, "Can someone provide an update on my order?" Robert replied,"Sorry for the delay. I had marked your order as filled but it was not! Totally my fault and I sincerely apologize. Just processed payment and sent your order to the warehouse to ship as soon as possible."
I replied back, "Considering how sloppy your company has handled my order, I would like a full refund. It just is not worth it and I have no trust in your company. Please provide a receipt of the full refund."
I would not recommend purchasing from this company.
I bought a 1795 Springfield from this website. Wow. I spoke with a really nice and well informed guy on the phone, put in my order, and it was on its way a couple of days later.
UPS annoyed me a bit at my end but not the website's fault. Got it anyway. Got the vent drill and fired perfectly the first pull of the trigger. I'm really happy, considering other sites sell it for 600 bucks more! They are in Canada but I saw no difference than ordering from a US dealer. We're one big happy family IMO:-)
Took about 2 weeks from the time I ordered an in stock item. I called and asked about the order procedure and they were very helpful. Item sub-shipped from a MA address but it arrived quickly!
Ordered August 29th and now it`s September 20th. Ordered 18th century gentlemen`s flintlock pistol. E-mailed 4 times with no response. Called once and left a message with no response. Just cancelled my order. What a joke.
If you can`t run your business for whatever reason, THEN SAY THAT ON YOUR WEBSITE. Stop selling items as usual.
If you don`t have something in stock and have to wait for it, THEN DON`T LIST IT AS 'IN STOCK'.
There no excuses for treating customers this way. These are just basic principles of running a business. You can`t just let the orders pour in, then not answer any questions, and let weeks pass with no contact. I can`t believe these people are somehow still in business.
I Bought the Capt Cook Flintlock Double barrel shotgun. Ordered on 14 Dec., delivered to Huntsville, Al 21 Dec. Pretty fast shipping! I emailed a report of a small nick in the wood and concerns about the breech plugs being about 1/2" short of the pans when measured from muzzles. Got prompt response from John and even an offer to extend the return period and call the gunsmith to walk him through the vent drilling process. Very generous! I took the gun to my now ex gunsmith. He announced the gun was not made to be fired.
John had informed me that the breech plugs were cut at an angle where the vent holes were to be drilled. This was an error. The plugs screw up into the barrels and then are soldered to a top and bottom rib to match the barrels. The vents must go through the breech plugs themselves. They are solid, however and block the barrels 1/2" ahead of the pans. Ignorance of the product one sells is not a good thing, but is the only fault I can find with the company. The plugs must be removed, bored to depth like a patent breech, and then drilled for flash holes, reassembled and resoldered to their ribs. Once done, this is a very nice gun. I hope the company learns this product and modifies its description on the web site to indicate how involved making it shoot is.
Thanks sir for your comments. The shotgun was a new product and designed completely different from all our other muskets and pistols. This is due to the cylinder shape of the barrel requiring a different approach to the breech for safety reasons. With many of our flintlocks, the breech is hooked to allow the vent to be drilled which John mistakenly applied to the Shot gun. Usually the flintlock conversion takes a gunsmith 5-10 minutes using a drill press. Because of this issue with the shot gun, we have temporarily discontinued it while we attempt to make the conversion process simpler for the client. Thank you again for the taking the time to comment and that in the end you are enjoying it.
The guys working there are great. Really nice and knowledgeable. I had a bunch of history questions before buying a musket and saber. They answered them all. It felt like Christmas when the package showed up. Musket a great sparker and sword was super well-made with great balance. I sharpened it myself and have been cutting watermelons for grins. My only complaint is they used annoying sterofoam peanuts. But they told they going to replace them with different packing stuff.
Ordered online as Ed. G, got no confirmation. Emailed for status a week later, no response. Emailed a week after that, no response. Emailed a third time to no avail. To avoid absolutely
Dear Sir, We did respond. We responded twice in fact. I explained that our spam had grabbed your emails and we found them in the filter. I do not know if it is because you were writing from France. Anyway we responded. You ignored us.
Good luck trying to reach anyone by phone or email.
You never get a live person. They don't return calls or emails.
Very strange. Cancelled my order via credit card company.
Hi,
Dear Sir,
As you know and according to our records:
1. On Sunday night June 14 you ordered on-line a product from us.
2. On Monday June 15 your order was inspected and packed.
3. Tuesday 16 we shipped your product by UPS.
4. UPS Tracking information was emailed to you that day.
5. Wednesday June 17 it was in your hands! (just 62 hours after you ordered it)
4. Thursday June 18 you asked for a copy of the receipt
6. Saturday June 20 you sent a message again and I believe from our phone log tried to call. We are not open on weekends. You then wrote with review.
7. Monday we got to your receipt request in our correspondence backlog and emailed the receipt (2 business days after requesting it).
All this transpired over one week. You did not cancel your order through your credit card company, because you received the product in almost record time! That is a misleading statement.
I feel we actually did an excellent job serving you. I am sorry you do not agree.
Robert
MilitaryHeritage has a rating of 2.2 stars from 27 reviews, indicating that most customers are generally dissatisfied with their purchases. MilitaryHeritage ranks 44th among History sites.
Dear Sir, I apologize for not responding to you. There was a death that closed our company down for 2 weeks. The aftermath is we have an inbox with over 300 emails. It will take some time to get to this backlog of messages. Again sorry for this inconvenience.