• Milanoo

Milanoo

Overview

Milanoo has a rating of 2.53 stars from 888 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Milanoo most frequently mention customer service, wedding dress, and return policy problems. Milanoo ranks 313th among Women's Clothing sites.

  • Service
    109
  • Value
    108
  • Shipping
    111
  • Returns
    80
  • Quality
    110

This company does not typically respond to reviews

Positive reviews (last 12 months): 46.7%
Positive
7
Neutral
0
Negative
8
65
See all photos

What reviewers want you to know

Positive highlights

  • Great website, good prices and excellent customer service.
  • I found an amazing wedding dress on this site, and was worried since it was so cheap.

Critical highlights

  • I measured myself and ordered according to their size chart, which is wrong.
  • In addition to the fact that their customer service is very bad and their return policy does not convince me at all.
How would you rate Milanoo?
Top Positive Review

“Impressed by Customer Care!”

Conner B.
11/13/23

I'm genuinely impressed by their customer care! Their attention to detail and willingness to help made my shopping experience delightful

Top Critical Review

“NEVER AGAIN!”

Pamina B.
2/19/24

Do not order from this company - the quality isn´t good and the retrun policy is even worse! I am from Germany and they made it such a hustle to return a never worn Jumpsuit. I had to give reasons why I wanted it to be return and had to add pictures, then they were telling me I didn´t do the measuerement properly. And they do not pay for the return. So it might be fine if you order and it perfectly fits but as soon as you need to send something back it will be a nightmare! I will never order from Milanoo again!

Reviews (888)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (149) size chart (28) return policy (31) wedding dress (43) restocking fee (17)
Thumbnail of user connerb42
1 review
1 helpful vote
November 13th, 2023

I'm genuinely impressed by their customer care! Their attention to detail and willingness to help made my shopping experience delightful

Thumbnail of user broganw4
1 review
1 helpful vote
November 9th, 2023

The evening gowns selection is gorgeous! I found a dress that made me stand out at the event. The quality and style are unmatched.

Thumbnail of user osvaldos31
1 review
0 helpful votes
November 17th, 2023

Delivery was incredibly fast and secure! I received my order in record time, and the delivery service was reliable.

Thumbnail of user 248562016
1 review
0 helpful votes
August 28th, 2023

Des Tailles Précises, Un Ajustement Parfait! J'ai été agréablement surpris de constater que les tailles étaient précises. Les articles que j'ai commandés me vont parfaitement, et j'apprécie la cohérence dans les tailles pour différents produits. Ce souci du détail garantit que les clients peuvent commander leur taille réelle en toute confiance, sans aucune préoccupation quant à l'ajustement à la réception.

Thumbnail of user cintiac9
1 review
3 helpful votes
May 28th, 2022
Verified purchase

I had a nice experience buying for the first time throw this website and my wedding dress. I paid the extra to have the dress with my measurements but when arrived was still a bit big for me as I looses weight. The material and shape was really nice and shipping super fast. I had to paid customs clearance when order arrived to my country but they refund after the amount. All the guest where asking where I bought such a nice dress:-). A secret... Thanks a lot and I will for sure order again.

Products used:
Wedding dress, jacket, shoes, accessories for head

Service
Value
Shipping
Quality
Thumbnail of user judithb897
1 review
0 helpful votes
June 16th, 2022

Is a perfect dress for a elegant event.
I loved this webside
Dress arrived a little later than expected, but they already told me in advance so that's perfect. The size fits perfectly, at least in my case. I had to contact them for a size change and they didn't give me any trouble, on the contrary, they gave me facilities so that I could choose the correct size. I am very happy with the purchase, I would definitely buy there again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user 232132016
1 review
0 helpful votes
September 7th, 2023

Schnelle Lieferung, Pünktlich Angekommen! Ich bin beeindruckt von der schnellen Lieferung und der pünktlichen Ankunft. Die Artikel kamen wie versprochen pünktlich an und ermöglichten mir eine mühelose Planung meiner Outfits. Ihr Engagement für pünktliche Lieferungen hat mein Einkaufserlebnis stressfrei und bequem gemacht.

Thumbnail of user 231122016
1 review
2 helpful votes
September 12th, 2023

I've consistently found that the sizing and fit of the items I've ordered are accurate and reliable. This level of consistency makes it easy for me to confidently select my size and order online without any worries about the fit when the items arrive. This attention to detail is greatly appreciated.

Tip for consumers:
The attention to detail is greatly appreciated.

Thumbnail of user ethang258
1 review
2 helpful votes
June 24th, 2023

Tres satisfaite. Super robe j avais peur d etre dessus et j ai ete suprise par la qualite,la taille 36 est parfaite juste un peut longue mais comme je veut la modifier un peut sa ne pose pas de probleme le site a repondu tres rapidement a mes questions alors vous pouvez avoir confiance a ce site ma robe est arrivee en 3 semaines. Tres satisfaite

Thumbnail of user stevenb3096
1 review
4 helpful votes
June 19th, 2023

My wedding was last week and finally worn the beautiful dress I ordered from Milanoo. The sizing was accurate to the measurements I sent. The details are beautiful, the quality was amazing! And the time to make the dress and ship it was beyond amazing. Aside from how beautiful the dress was, the customer service was top notch. Even after receiving my dress and made my full payment, I messaged Milanoo wedding dress I stilling got a response in a timely manna! Definitely a well trusted company and deserves to be a huge brand. I just wanted to say Thank You!

Thumbnail of user federicad14
1 review
1 helpful vote
April 29th, 2022

Avevo molta preoccupazione nell' acquistare un abito da sposa online, ma quando ho visto la possibilità di confezionare l'abito su misura e la disponibilità delle taglie comode ho subito capito che con Milanoo mi sarei trovata bene, ottimo prodotto, bellissimo il tessuto, la lavorazione i ricami e i dettagli

Tip for consumers:
My dress is very Amazimg and price is really short

Products used:
Abito da sposa , Bridal dress

Thumbnail of user judithb898
1 review
0 helpful votes
June 16th, 2022

El vestido llegó bien un poco más tarde de lo establecido, pero ya me avisaron por adelantado así que perfecto.
La talla concuerda perfectamente, al menos en mi caso.
Tube que ponerme en contacto con ellos por un cambio de talla y no me pusieron ninguna pega, es más todo lo contrario me dieron facilidades para que pudiera elegir la talla correcta.
Estoy muy contenta con la compra, sin duda volvería a comprar allí.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessical2023
1 review
1 helpful vote
June 6th, 2022

Mi experiencia con milanoo ha sido 100x100 recomendable, compre un vestido de novia precioso, de una calidad suprema por el precio, no tiene nada que envidiar a un vestido caro. Además compre varios accesorios para mi boda y todo tal cual se describe, de buena calidad, y fieles a los plazos de entrega. La comunicación con atención al cliente es rápida y eficaz. Recomiendo Milanoo totalmente.

Products used:
Vestido de novia, velo, peineta

Service
Value
Shipping
Quality
Thumbnail of user isabellel114
1 review
0 helpful votes
July 6th, 2023

Merci, j'ai demandé quelques modifications sur le texte et Prorédaction. Com a répondu favorablement et rapidement à ma demande. Je recommande.

Thumbnail of user natashak386
1 review
1 helpful vote
April 29th, 2022

Casualmente ho trovato questa app e che dire… stupenda. Ottimi prezzi, qualità dei prodotti fantastica. Ormai è il mio punto di riferimento per il mio shopping. Complimenti a tutti

Service
Value
Shipping
Returns
Quality
Thumbnail of user hephzibahpantoum27
1 review
0 helpful votes
August 10th, 2023

Ich habe ein Paar Schuhe auf dieser Plattform gekauft und bin angenehm überrascht von ihrer Eleganz und Bequemlichkeit. Sie passen perfekt zu meinen Abendoutfits und ich erhalte viele Komplimente!

Tip for consumers:
Excellent!

Thumbnail of user ralfu2
1 review
0 helpful votes
July 31st, 2023

Bietet regelmäßig tolle Rabattaktionen und Sonderangebote an. Ich konnte bereits von großzügigen Preisnachlässen und besonderen Angeboten profitieren. Diese Aktionen ermöglichen es mir, hochwertige Produkte zu einem noch besseren Preis zu erwerben. Es lohnt sich, ihre Website regelmäßig zu besuchen, um von den aktuellen Angeboten zu profitieren.

Thumbnail of user akinah
1 review
1 helpful vote
October 11th, 2022

I was looking for a simple, casual dress for a wedding party that was only for our families, and I found Milanoo. I fell in love at first sight with the beautiful dress in the picture and bought it. I didn't have much expectation until I received the dress, but when I received it, it was exactly as pictured and the sewing was so beautifully done. I was amazed at the price for such quality. I don't think I will ever wear a wedding dress for the second time (lol), but if you are looking for a wedding dress that is different and a little bit unique, I would definitely recommend you! Thank you Milanoo!

Thumbnail of user fluturan
1 review
0 helpful votes
June 20th, 2022

Consiglio vivamente Milanoo, che ho conosciuto per caso. Ho affidato a loro il mio vestito da sposa. È arrivato insieme agli accessori molto prima del previsto. Tutto perfetto. Non vedo l'ora di indossarlo. Rapporto qualità prezzo impeccabile.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ronaldk670
1 review
1 helpful vote
July 7th, 2023

I am pleasantly surprised by the performance of this product. This product has exceeded my expectations and I am very satisfied.

Thumbnail of user amandab2359
1 review
0 helpful votes
May 11th, 2022

Elegí la talla más pequeña, mido 157cm de altura. Me queda perfecto y entallado. Me llegó aproximadamente en 2 semanas. Gracias

Tip for consumers:
Aconsejo mirar comentarios, y fotos. Yo he comprado aquí solo una vez, encargué 3 artículos, y estoy muy satisfecha. Si tienes dudas, tienen un WhatsApp de contacto, t muy amables te contestan.

Products used:
Vestidos, sujetador

Service
Value
Shipping
Quality
Thumbnail of user naliab
1 review
0 helpful votes
October 24th, 2022

J'ai commandé pour la 1er fois chez eux, et je suis plus que satisfaite de ma commande, je recommande sans hésitation ce site
Je vous joint une photo du menteau que j'ai commandé

Tip for consumers:
Prendre une taille au-dessus pour les menteaux

Products used:
Menteau

Thumbnail of user madalinas6
1 review
0 helpful votes
May 17th, 2022
Verified purchase

El envío fue muy rápido, el vestido encaja a la perfección. Es una maravilla, la tela es maravillosa la mejor atención al cliente, están en todo y contestând muy rápido. Recomiendo está página me ha salvado la vida!

Tip for consumers:
Very good

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user madeleined43
1 review
0 helpful votes
July 6th, 2023

Encore une fois merci beaucoup!

Thumbnail of user marcod144
1 review
0 helpful votes
June 20th, 2022

Ottima qualità dei prodotti
Servizio di elaborazione dell'ordine e spedizione super veloci gandissima varieta di scarpe da donna

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From the business

Milanoo is a discount online clothing store based in China. Milanoo sells everything from wedding dresses to women's clothing to shoes and handbags.

Business History

Founded in 2008, Milanoo.com is a leading online retail store based in Chengdu, China specializing in selling men’s and women’s clothing, wedding and special events items, shoes and a wide variety of other products. We always strive to provide our customers with high quality products at a competitive price and cater to customer's explicit needs.

Company Representative

Thumbnail of user customers8
Milanoo C.
Typically does not respond to reviews

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