Mike's Camera

I brought a portrait done by a sketch artist in Seattle to Mike's Camera to have it copied for Mother's Day. I purchased a frame at another store to have it put in that frame. I paid $48 in advanced to have it copied and put into the frame. When I picked it up the next day Todd said there was a problem and that he broke the glass and had taped it together. I was stunned and didn't know what to say. He didn't offer me any sort of reimbursement or anything and let me walk out of the store. When I got home I noticed the original portrait had a smudge of black ink on it. My question is to Mike's, do you send your customer away after you broke something they paid for and not offer them anything. They made me feel like it was my fault. I took it to Michael's in Pleasant Hill and explained what happen to the nice lady working in their frame shop. She fixed it for me for FREE and said just pay it forward. I should have gone to Michael's in the first place and learned my lesson. Mike's has poor customer service and inexperienced help!