MidtownComics

Do not order any subscriptions. They will withhold issues that they determine to be valuable, and sell them individually for an insane markup. The withheld an issue from my subscriptions and essentially said "read the fine print". Just a bunch of losers pretending to run a legit business.

Horrible service! Books came damaged and they wouldn't replace them. Only offered for me to pay shipping to return. Then if I ordered new ones I'd have to pay shipping again! So pay shipping 3 times or keep them. Great options. Stay away. This is common for them. Just look at all the bad reviews.

Title says it all. It's unfortunate that they have such a solid selection as the folks who work there are just cashing it in and the customer service is nonexistent. As in they don't even answer questions, phones etc and make no effort to remedy their own mistakes.

After dropping over $200 this holiday season in gifts there for many, you would think when they screw up an order and overcharge there would be some semblance of loyalty in the effort to make it right? Think again.

Pull list deleted, future orders canned. Last time customer here, that's for sure.

One of the worst I've dealt with in 25 years. Third and final time. Serious price-gouging on books, which take far too long to "process," and are shipped sporadically, usually late despite my having always paid for expedited shipping. Usually you can expect amateur-hour stuff like this from the errant eBay seller, but at least there's recourse. Midtown Comics is a blight on the retail community. Go anywhere else (except "Unknown Comic Books," as they are about the same).

This company has a history of shipping damaged items and taking ZERO responsibility for it. I ordered back in 2019 (over $50.00 worth of books) and every single one was damaged. They took no responsibility for it. I recently tried to order from them again figuring maybe they were shipping better and lo and behold I was banned from using their service. There are plenty of small businesses that will work with you when it comes to the quality of their product and their customer service is above and beyond anything this "business" offers. Buyer beware if you purchase from Midtown Comics. They are in it strictly for the $$ and could care less about customer relations.

Should have checked reviews on these guys! Never have I dealt with a store that doesn't replace damaged books they shipped! They only email, no calls have you send pictures, and then told you they will give you 25% off the damaged books or I pay to ship the books back for a full refund!

I'm a collector and I expect if you damage the books to replace them not give me the runaround. Stay away from online orders not worth the hassle!

They don't know how to package comics. First, they don't tape the comic bags (cost cutting?) so comics are free to move around. Then they put them in a paper bag stacked with bubble wrap around, except large amounts of space for the comics to slide around. They don't tape the stack together which anyone that sells comics knows you must do, smh. 80% of my last order was damaged. Their response-we will give you a 25% credit or send the books back on your cost. These people don't care. Why shop here when you can get better service at basically any other store? Do not recommend.

I subscribe to multiple comics. Delivery is wildly inconsistent. I moved to a different state, cancelled my orders in my previous state, and paid for new orders to my current state. Midtown is completely incapable of handling this, still utterly confused after 8 months. My new subs have never arrived. Apparently the old ones are still being sent to my previous address. They have overcharged me multiple times, trying to renew the cancelled subs and billing me multiple times for the new subs. I worked with customer service for 8 months to try to fix this. Today, they blamed it on USPS, even though THEY gave USPS the wrong address. Complete incompetence, horrible customer service, and billing practices that should get them shut down. I'm embarrassed for them.

I ordered a subscription to the new Dr, Strange ( March 2023) before the release date and after months I contacted midtown comics and was told issue # 2 would arrive. I asked why I wasn't getting issue # 1 and never got an answer. I asked for a refund and they gave me part of what I paid and then I had to ask for the remainder due me. I got the rest. Totally frustrating to deal with this company. Years earlier my subscriptions arrived without issues. I suggest you don't deal with them.

One of the largest comic book online stores in the world and they don't know how to ship. My order came in a box (good start). Inside the box is some popcorn stuffing stuff, and then my books. In a paper bag. It was moving from NY to CA. All MODERN books with spine damage. We aren't talking about comics from 20 years ago. These were brand new. I should have seen the reviews. Maybe in store shopping would work great, but online is not where it is at. I will never spend another penny with them. I get better packaging from WhatNot. Shocked how popular this place is. And like others have said, they dont even stand behind their orders. I guess they like to have spine ticks on their modern comics...I do not. Actually, they probably dont even collect comics. They treat them like trash so they are most likely just a supplier shipping as quick as they can to collect as much money as they can.

I recently decided to use Midtown's pull list service. According to their website you will receive these comics at a 35% discount. How could I say no to that? I received my first invoice and as you might expect, there is no discount. I emailed them asking why I wasn't receiving the discount. They responded, telling me that I must have confused it with their previews service. I am not. I have screen shots that clearly show the names of the titles, a 35% discount, and add to pull list all on the same line. If that is not the case, then they shouldn't list them together. In addition, if you click on a specific title, it clearly states the cover price and then shows next to it the price customers will pay, and that price is disconnected 35%. This is incredibly misleading, verging on fraud. I will not be doing business with them again.

When i preordered 30 plus comics from midtown, instead of getting weekly releases in a bundle they held them back and shipped 1 to 2 comics at a time charging over $70 per shipment total ripoff money grabbers i hope they go out of bisness

From my experience in trying and failing to receive what I ordered, and now after almost a year trying to obtain some kind of value for what I paid them, in my opinion, this company consists entirely of thieves, liars, and lying thieves. At first I attributed it to incompetence, but their customer service has convinced me they are petty and vengeful. Do not expect anything sooner than the very latest they commit to, which is 6-8 weeks. In reality, it will be well beyond 8 weeks; then, when that date is passed, they will tell you it will be coming and to give it another 4 weeks. I'm so sick of giving them my time I'm not even going to do everything THIS site allows to verify my story, I've done enough of that. Midtown Comics has performed so unethically and dishonestly that I contacted their local BBB and am now actively looking for sites like this so as to warn people about them. They truly deserve to go out of business. Looks like Disney and Marvel no longer care about comic readers. Go figure.

For a large-scale comic shop - they sure hate comics. Their packaging is absolutely terrible and every comic I ordered consistently came in horrible shape. They blame everything on USPS or UPS and take no responsibility for damaged books (and this is their policy and they will tell you that) even though they don't know how to package books AT ALL. It's not that hard packaging books so that they don't constantly arrive damaged. On top of that - they are terrible at advertising their books online. You better read the fine print and avoid looking at the pictures of the book you think you are getting. What appears in the title area of the site won't always match this small book description hiding at the very bottom of the page (scroll down!). After back-to-back bad experiences I will never order from them again. Buyer beware!

Got one order where 54 of 63 comics were severly damaged and I had to pay the return shipping for their mistake (not damaged by USPS). They cancelled my next order!

I paid $9.99 for UPS GROUND. When I got confirmation e-mail it said USPS PRIOMAIL. I immediately e-mailed saying I didn't pay for USPS Priority and asked if they could fix it, yet next day they shipped out with USPS PRIORITY. So unprofessional and ripped me off my money for a mail carrier that I didn't pay for.

I was at the downtown location and when I walked in no one greeted me, and when I did get help the female who helped me (white, sand color hair, and glasses) wasn't nice to me at all. She got upset because she pick the wrong pin from behind the counter she thought she heard me say I wanted, and she got upset when I wanted to exchange something after I purchased it. She did not give me everything I asked for behind the glass I wanted to purchase, but I didn't ask for it because of her aura. She did not give me my free gift that day just 20 percent off. She said if I get the percentage off no gift it's either or. But the paper said 20 percent off and free gift from d c comics. I didn't bother to go on about it I just went on my way. Howard B.