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Arizona
2 reviews
3 helpful votes
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I woke up with the worst sore throat of my life, but figured I would just have to deal with it and it would go away in a couple of days. I did a warm salt gargle, got some cough drops, but was still miserable. When I got home from work it felt even worse. I shone a light on my throat and could see that I had white patches on the back. I'd never had strep throat before, but had taken my sister into urgent care earlier in the year when she got it, so recognized the signs. Unfortunately for me, it was about 7:30pm and I knew I wouldn't be able to get in to see anyone until the next morning at the earliest - but the idea of sleeping when I could barely swallow seemed impossible. I started looking online and came across the MeMD site. I called them and spoke to a nice woman who told me they could write a prescription for strep throat, and that I would just need to request a visit online - she even offered to help me set-up my account, but I thought it would just be easier to do it myself. I went through the process, and uploaded pictures I took of my throat (not an easy task!) and was then connected with a doctor. She asked me questions and was sympathetic, and agreed that it sounded like I did have strep throat, so she was going to write me a prescription for some antibiotics and send them to my pharmacy. She also gave me some tips and suggestions of ways to help sooth my throat. In less than 40 minutes I had my prescription in hand (thank goodness for 24/7 wallgreens.) While I was skeptical at first, I thought the whole process was easy, and makes a lot of sense for those times when you know you need a prescription to get better.

Date of experience: October 6, 2015

Overview

The company demonstrates a mixed reputation, with some customers praising the convenience and effectiveness of its services, particularly in providing quick access to prescriptions without the need for in-person visits. However, significant concerns arise regarding service quality, including long wait times for consultations, perceived dismissiveness from providers, and inadequate responses to medical needs. Many customers express frustration over the lack of thorough care and communication, leading to a sense of dissatisfaction. Overall, while the service offers potential benefits, improvements in customer support and provider engagement are essential to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5
value
5
shipping
2
returns
2
quality
5